It is a good place to spend a night or two while visiting the Orangutans. There were changes to our plans and the reception staff were really flexible and helpful with making the arrangements. The pool is a nice place to kill some time and while there isn't much in the town, everyone was so friendly that we felt at home.

Some rooms low down without a pool view have some traffic noise. No free airport pick up.

Room and bed were comfortable and had space for 2 adults and our suitcases, plus workspace. Plenty of outlets (but guests need to remember to bring adaptors if from US. Bedside tables and lights were good. Pool and garden area view was very nice. Restaurant was good.

Fitness room was terrible!! Top floor with glass facing sun and no AC, so it was super hot and humid in there. No way to work out! Very disappointing. Also, the water in the shower could have been hotter...it was warm but not hot water.

Very good hotel It deserves more than 7.5 on Booking.com. Large quiet room, good Wifi and safe that I didn't use. Big pool. Attentive, efficient and friendly staff Great breakfast with western and local food. I really liked the local food like fried rice with seafood, Chinese kongee style porridge, fried tofu tempeh etc. Elevator works well

Being close to the airport and within walking distance of things Staff was super friendly Breakfast was included although could use more choices

Could use a bit of a cleaning around the grounds the waterfall where the fish areneeds a serious scrub to remove sll the slime on the tiles More selection at breakfast Should have free airport pickup and drop off Although it was only 10 dollars Canadian

We stayed one night at this hotel after doing and orangutan boat tour. The rooms were big, and super comfortable (they even provide two different pillows with soft or hard firmness). They have a beautiful pool and a great breakfast. The hotel will also arrange transportation to and from the airport for extra cost.

What I liked most was that it was well-situated (not far from the airport), it had a big enough swimming pool and also a restaurant.

The hotel was divided into smoking and non-smoking areas. It was only upon my arrival that I learned that I had to add a fee if I wished to have a non-smoking room.

Check-in was smooth and pool was great.

The room had a "moth-ball" smell, which went away after the aircon was switched on. Reappeared whenever one left the room and returned. I guess it is just linked to humidity and damp. Not too off-putting. Not many choices around.

Good value for the money. The hotel room had a good standard. The room was big, the bed was comfortable and the bathroom had also good facilities.

We bought dinner at the hotels restaurant, and was not very happy with what we were served. The food was not very tasty. Breakfast, on the other hand, was good.

Beautiful hotel. Very comfortable room. Great service! We highly appreciate the manager’s help going with us to the hospital when my boyfriend was not feeling well. We will be forever thankful!

Nothing. Everything was great!

The staff were great. We arrived very early and they provided us some drinks and fruit and did not charge for them. We waited by the pool and the room was ready by 10am and they came to get us!!! It is the best hotel in Pangkalan Bun. The breakfast was also quite good the next morning.