Very friendly and helpful staff. Rooms are comfortable. Besides the open dining room near the pool where breakfast is also served, there is a bar/restaurant at the street side called ‘Praline’ which is absolutely great!

During breakfast some birds were flying in and out of the dining/breakfast room and were picking from the sweets. I think the staff should have been more alert at that time.

The rooms are very clean and comfortable, the staff is incredibly helpful and friendly, the restaurant had quite a great buffet with western and many Asian items to choose from as well as fresh fruit and juice, cappuccino etc… We also had dinner twice in the restaurants, very good pasta carbonara and soto ayam.

The refrigerator in the room doesn’t get very cold,

Nice staff

Let's be honest, this is not a 4 stars hotel , this is just 3 stars, the place is good , but it is not 4 stars , and in the buffet breakfast, the options are very limited, just sometimes they have the complete menu

this hotel located in the middle of the city. the access quite easy. the breakfast is awesome there's many variety in the breakfast. the staff give us the room that my family always book.

the front lobby staff not that friendly maybe due too many people check in. the quantity of breakfast capacity doesn't match the quantity of the room so they made schedule for breakfast

The receptionist is very nice, she manages to book another 2 nights for me at the same room. The cleaning service is also nice. I can drop laundry to him.

I used grab bike to commute to the office. Bike can not drop-off me as a guest on front of the lobby. Although it is only steps away from lobby, I feel they should treat guest with bike the same with the one used taxis or grab car

The food at breakfast.

During checked out (around 10:30) I was asked to wait, as the staff would like to check the room for something could be left by us. Then they said everyrhing is okay nothing left. On the way I realized that my electricity plug-in adapter & cable charger was left in the hotel room. We went back to the hotel at about 16:00; and alhamdulillah my electricity plug-in adapter and cable charger was found in hotel room. So, my advise for us and also particularly for hotel staffs need to double check everything.

The location is just perfect, very strategic and close to all the suggested eating places. The staffs are all nice and accomodating. Both restaurants (Kayu Manis and Praline) serves great food.

The breakfast place is quite small, so when the hotel is full, it will be hard to find a table.

The location is so centralised. The room was clean and spacious, and the breakfast was really good.

On the first couple of days, I asked for a second room card, but the reseption said there was no more card available to be given due to full occupancy, so strange. But I managed to get it after I talked to different staff.

I enjoyed my stay here. The staff were friendly and helpful. The room was clean and comfortable.

The shower divider is a bit short, so a bit of water splashes out onto the bathroom floor.

The room was big with balcony. Toilet hot water pressure was good and really hot. Staff might not be able to speak English that well, but they did all they could to assist me on my queries and stuff. Loved the mini bar and every room has a fridge. Security was good also you could see people patrolling around.

Maybe the pool is a bit too small.