203 reviews
From
$300Jalan Ahmad Yani 176-178, Surabaya, 60235, Indonesia
203 reviews
1/138
From
$300Private Parking
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Fitness center
Welcome to Best Western Papilio Hotel in Surabaya, Indonesia! This 3-star hotel is the perfect blend of comfort and convenience for travelers. Located at Jalan Ahmad Yani 176-178, it offers easy access to the city center, just 5.9mi away. With 203 reviews, this hotel promises a delightful stay filled with top-notch amenities and friendly service.
The Best Western Papilio Hotel prides itself on catering to all guests, including those traveling with pets, with its pet-friendly policy. Enjoy a range of complimentary services such as free WiFi and air conditioning. Relax by the beach with provided umbrellas and chairs, or maintain your fitness routine at the free fitness center. The hotel's 24-hour front desk, room service, and on-site restaurant ensure a seamless and enjoyable stay.
Immerse yourself in the vibrant city of Surabaya while staying at the Best Western Papilio Hotel. With its convenient location and rave reviews from satisfied guests, this hotel offers a fantastic retreat for travelers seeking comfort and quality service at a minimum price that won't break the bank.
Indulge your taste buds at Mariposa, the on-site restaurant at Best Western Papilio Hotel. This family-friendly eatery boasts a modern ambiance and serves up a mouthwatering blend of American, Indonesian, and Asian cuisines. Whether you're craving a familiar taste of home or wanting to explore local flavors, Mariposa is sure to delight your palate with its diverse menu offerings. With a variety of payment options accepted, including American Express, Visa, Mastercard, and more, enjoying a delicious meal at Mariposa is convenient and hassle-free.
For guests looking to unwind and socialize, the hotel's bar provides the perfect spot to relax and enjoy your favorite drink. Whether you prefer a classic cocktail, a refreshing beer, or a specialty coffee, the bar offers a cozy atmosphere to kick back and savor your beverage of choice. With its stylish decor and friendly staff, the bar at Best Western Papilio Hotel is the ideal place to mingle with fellow travelers or simply unwind after a day of exploring Surabaya.
At Best Western Papilio Hotel, convenience is key, and that extends to the payment options available during your stay. Leave your cash at home as the hotel does not accept cash payments. Instead, feel secure knowing that popular credit card and payment methods such as American Express, Discover, Visa, and more are accepted. This seamless payment process ensures that your focus can stay on enjoying your time at the hotel and exploring all that Surabaya has to offer, without the need to carry physical currency.
Closest airports
Juanda International Airport
5miAbdul Rachman Saleh Airport
41.2miPrivate Parking
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Fitness center
Elevator
Room service
Restaurant
Parking On Site
Deluxe, 2 Twin, Smoking Allowed, City View
2 Twin Beds
Microwave
Minibar
Refrigerator
24-hour front desk
+
More details
Run Of House
x4
+
x3
More details
Run Of House
Show 5 photos
Deluxe, Twin, Smoking Allowed, City View
300 sqft
+
More details
The unit offers 2 beds.
Deluxe, City View
x4
+
x3
More details
Deluxe City View
Superior, City View
1 Twin Bed
x6
+
x3
More details
Superior City View
Show 4 photos
Superior, 2 Single, City View
2 Twin Beds
310 sqft
x4
+
x3
More details
2 Single Beds, Non-Smoking, Superior Room, Wi-Fi, Shower, City View is 312 square feet and includes 2 single beds 80-130 width plus safe.
Deluxe Executive, Queen, Smoking Allowed
1 Queen Size Bed
Microwave
Minibar
Refrigerator
24-hour front desk
+
More details
Standard Room
+
More details
Standard
Show 4 photos
Deluxe, Queen, Smoking Allowed, City View
1 Queen Size Bed
300 sqft
Wifi
+
More details
The unit offers 1 bed.
Superior
1 Twin Bed
x4
+
x3
More details
Superior
Suite Grand
x8
+
x5
More details
Suite Grand
Deluxe, Smoking Allowed
+
More details
Deluxe Smoking
Show 4 photos
Executive, Queen, Smoking Allowed
1 Queen Size Bed
300 sqft
+
More details
The unit has 1 bed.
Standard, Queen
1 Queen Size Bed
x4
+
x3
More details
Queen Size Bed
Show 6 photos
Deluxe, 2 Single, City View
2 Twin Beds
Microwave
Minibar
Refrigerator
24-hour front desk
+
More details
Deluxe Executive
1 Queen Size Bed
x4
+
x3
More details
Deluxe Executive
Show 4 photos
Executive, Queen
1 Queen Size Bed
x4
+
x3
More details
Executive Queen Bed
Show 4 photos
Deluxe, 2 Single
300 sqft
x4
+
x3
More details
Deluxe Twin Room is 301 square feet and includes 2 single beds 80-130 width plus safe.
Executive
1 Double Bed
x4
+
x3
More details
Executive
Suite, City View
1 King Size Bed
x8
+
x5
More details
Suite City View
Suite, Double
1 Double Bed
x8
+
x5
More details
Suite With Double Bed
Show 4 photos
Superior, Twin
300 sqft
+
More details
The unit has 2 beds.
Show 2 photos
Deluxe
1 Double Bed
1 Twin Bed
300 sqft
+
More details
Deluxe Double Room is 301 square feet and includes a double bed 131-150 width.
Standard, Twin
x6
+
x3
More details
Two Beds
Show 7 photos
Suite, King
1 King Size Bed
605 sqft
+
More details
Show 4 photos
Deluxe, Queen, City View
1 Queen Size Bed
Microwave
Minibar
Refrigerator
24-hour front desk
+
More details
Show 4 photos
Deluxe, Queen
1 Queen Size Bed
x4
+
x3
More details
Deluxe Queen Bed
Standard, 2 Twin
2 Twin Beds
x6
+
x3
More details
Deluxe, Twin, Smoking Allowed
1 Twin Bed
x4
+
x3
More details
8.1
203 reviewsFrom
$300Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
🇫🇷
Mehdi
9.1
9.1
I recently had the pleasure of staying at the Best Western Papilo Surabaya in May 2023, and it was an exceptional experience from start to finish. The hotel staff, especially Mrs. Indi, went above and beyond to ensure my stay was memorable and comfortable. From the moment I arrived, the staff at Best Western Papilo Surabaya exhibited exceptional hospitality. Mrs. Indi stood out with her warm and welcoming demeanor, providing me with all the necessary information and making me feel right at home. Her willingness to assist with any inquiries or requests truly made a difference. The cleanliness of the room was remarkable. it was evident that great attention was given to maintaining a high standard of cleanliness. The comfortable bed and well-appointed amenities added to the overall satisfaction of my stay. One highlight of my experience was the breakfast offered at Best Western Papilo Surabaya. The variety and quality of the breakfast options were outstanding. From local delicacies to international dishes, there was something to please every palate. The attentive staff made sure that all my preferences were taken care of, and I started each day with a delicious and satisfying meal. Throughout my stay, the staff at Best Western Papilo Surabaya consistently displayed a genuine willingness to help and a commitment to excellent service. Whether it was providing recommendations for local attractions, arranging transportation, or attending to any special requests, they always went the extra mile to ensure my comfort and satisfaction. I cannot thank Mrs. Indi and the entire staff enough for their exceptional service during my stay at Best Western Papilo Surabaya. Their dedication, helpfulness, and attention to detail truly made me feel valued as a guest. If you are looking for a hotel with a friendly and helpful staff, impeccable cleanliness, and a delightful breakfast, I highly recommend Best Western Papilo Surabaya.
🇮🇩
Mariapeni
10
10
The suit room was great. We booked two room to accomodate my family. Asked connecting room, but not available. It is not a problem becauae they gave us room next to each other. The room is super spacious and clean, one king bed, two bathroom, living room and pantry. Including microwave and refrigerator. The pool was great, clean and safe. Breakfast with many option.
Nothing but I wish I can get a connecting room.
🇳🇱
Robert
10
10
Close to toll road, and we stayed here before: always friendly and well prepared check-in: professional and a pleasure to arrive here as you know it will be good, no obstacles or hurdles. Also nice is the A&W just before the lobby. Now we stayed in normal room, but i can also recommend their junior suite if you are with more people
Not much not too like, only a few details: we always call rightaway for spare toilet paper, as they always seem to put only one roll there. And this time no small handtowels, which for this kind of hotel would be a small thing to do. Cable TV super good reception, but the only reason would like to find another hotel is: no CNN. Only Al Jazeera which is well a differerent thing and the free to air DW.
🇮🇩
Mr
9.1
9.1
Everything was awesome, facilities, room, location, perfect, i requested high floor and they provided, which bring me stunning view of Surabaya
When i arrived, ive asked the front office how much the rate pernight, turns out it was IDR 150k more than by bookingcom, which is so weird, walked in customer should be get better price rather than what published on OTA, since they shouldnt pay additonal 15-20% for booking charged, or, the staff try to keep it from them selves it could be fraud, be aware of scams from the front office staff...
🇸🇬
Jemmy
9.1
9.1
spacious and clean room with sound-proof windows and door, the bed is comfortable, the pool's depth is 1.5 meters and near to the cafe and dim sum bar, good channels on the television
put one more table in the room for placing my personal stuff, it would be great the bath gel /shampoo can be improved
🇨🇦
Rose
9.1
9.1
Very comfortable room, hot water and AC were good, staff were friendly. Breakfast was expensive by Indonesian standards but delicious - a buffet with a wide selection of foods.
The restaurant was closed for a private function when we tried to eat dinner there, so we had to go to the cafe by the pool instead - the food was just okay.
🇵🇰
Abdul
10
10
Breakfast was always the best, Room service is excellent, Staff is humble, clean up rooms was always very efficient
I missed sauna. This facility doesnt have sauna, steam room
🇮🇩
Nicolaaskvs
10
10
I'm not sure where to begin, I could write a profound story about how much this stay meant to me and what it did but I'll srick to the basics. I was on the 30th floor of the hotel so first thing that I enjoyed was the fantastic view of the city. The room itself was comfortable and spacious, with a nice bathroom. Wifi is fast which was perfect for what I needed to do. The pool and gym were a big factor as to why I wanted to stay the night there, a little added luxury without breaking the bank. Both facilities well maintained. This stay convinced me to become a Best Western member which means to say that it was nothing but a positive experience and when I'm back in Surabaya will stay there again.
There's nothing I can think of which I didn't like about my stay at Papilio hotel. I did not have the breakfast cannot vouch for the quality of the food.
🇬🇧
Caroline
10
10
Pool, staff were so helpful. Very clean beds really comfortable. Staff could not do enough for you. Indie the receptionist was great as was one of the senior staff who organised a doctor.
Need another lift😀
🇮🇩
Lilyudha
8.2
8.2
The room is spacious and they changed the linen everyday. It's awesome
The gym needs improvement so the guests could exercise better
Airports
Juanda International Airport
5miAbdul Rachman Saleh Airport
41.2miAirports
Juanda International Airport
5miAbdul Rachman Saleh Airport
41.2miMariposa
Cuisines
American•Indonesian•AsianAmbiances
Family Friendly•ModernPrivate Parking
Free wifi
Air conditioning
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Fitness center
Elevator
Room service
Restaurant
Parking On Site
Accessibility
Bathroom emergency cord
Toilet with grab rails
Bathroom
Toilet paper
Business Facilities
Business center
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Food & Drink
Restaurant
Food & drink safety
Delivered food covered securely
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
General
Air conditioning
Elevator
Facilities for disabled guests
Non-smoking rooms
Room service
Internet
Free wifi
Parking
Parking On Site
Private Parking
Physical distancing
Cashless payment available
Safety & security
24-hour security
CCTV in common areas
Fire extinguishers
Key card access
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness
Fitness center
From
$300Pets
Pets are not allowed.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Private parking is available on site (reservation is not needed) and costs IDR 10000 per hour.
Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
Cot upon request
bed.cribPrice
3+ years
Extra bed upon request
$22 per person per day
The price in IDR has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
No capacity for extra beds or cribs.
Cards accepted at this property
Cash
American Express,
Discover,
JCB,
Diners Club,
Visa,
Mastercard,
Maestro,
UnionPay
This property does not accept cash.
Does Best Western Papilio Hotel come with parking?
Yes, the Best Western Papilio Hotel offers private on-site parking that does not require a reservation.
What types of rooms does Best Western Papilio Hotel offer?
Rooms at Best Western Papilio Hotel include Standard Rooms, Superior Rooms, and Suites. Occupancy ranges from single occupancy to four people per room. All rooms are non-smoking and offer various bed sizes such as twin, queen, or king, with different room sizes available for guests to choose from.
Which amenities can guests enjoy at Best Western Papilio Hotel?
Guests at the Best Western Papilio Hotel can enjoy their time by relaxing at the beach with provided umbrellas and loungers. They can also keep active by using the fitness center. In terms of dining options, guests can experience a variety of cuisines at the on-site restaurant, Mariposa, which offers American, Indonesian, and Asian dishes in a family-friendly modern ambiance. For those who want to unwind, room service is available, and visitors can also enjoy private parking and Wi-Fi during their stay at the hotel. With these amenities, guests have a wide range of activities to make their stay enjoyable and comfortable.
Does Best Western Papilio Hotel feature its own restaurants?
Yes, the Best Western Papilio Hotel does have a restaurant on site called Mariposa. The restaurant offers a variety of cuisines including American, Indonesian, and Asian. The ambiances of the restaurant are described as FamilyFriendly and Modern.
Are both cash and credit cards valid payment options at Best Western Papilio Hotel?
Cash is not a valid payment option at Best Western Papilio Hotel. Accepted payment methods include American Express, Diners Club, JCB, Discover, Visa, Mastercard, Maestro, and UnionPay.
Featured hotels
Featured hotels
Cities nearby
Popular cities