Hotel General: Cleanliness, very nice hotel staff, room including much personal care products, this was perfect! Breakfast buffet: Lots of choice, Croissants were crispy, which I thought was great as a Central European, the first Hotel after my third trip to Asia!

Breakfest buffet: It was two kind of Cappucino, one cold or one lukewarm. I had to say that i want a hot cofffee, then i got a average warm coffee, but this was okay for me.

The location is literally within ICE BSD, which was ny destination, so it was very convenient. The overall service was great. I've been staying at different Santika hotels in different cities and I'm happy with their standard.

There was only vegan butter at breakfast and it tasted horrible. I don't mind vegan foods, but please ensure that it has the same quality with other food. There was also no hand towel in the bathroom. I found 2 small flies in the bathroom, as well, which I think shouldn't be present in a hotel like Santika.

I have an early flight and I need to leave the hotel at 6 am. The hotel staffs do make the extra efforts to arrange for early breakfast to be delivered to your room at 6 am. This really touch my heart for their excellent service.

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We appreciate the friendliness of the staff. We also like that the hotel is very close to a shopping mall so it’s easy to buy stuff. I personally like the Tempe Mendoan from the Executive Lounge, it was very tasty. This hotel also provides a baby crib for us at no extra cost.

This hotel could have owned more high chairs for baby at its restaurant. The cleaners could have followed the guest’s request regarding when to clean the room and not ring the door bell when it’s been advised that it’s not the time to clean the room.

Breakfast and service were very good! It really helped that my room was ready earlier than the 14.00 check in time. I was offered to check in at 12.00 that really helped to prepare for the ARCH:ID Conference after my morning flight from Bali. Nice pool to swim in.

Just a suggestion you should have towels available for people swimming in the pool.

Very good breakfast, coffee machine with selections. Nice staff. Overall comfortable and functional room. Next to the exhibition center, very convenient.

At first day, rooftop restaurant ran out of beer and wine after 9 pm, which was strange and we could order it. On the road side room I could hear a little road noises.

I like the various type of breakfast served. The air condition in the room functioned well too. The parking area is very spacious and it is very easy to find a place to park the car.

The swimming pool is too small. The gym needs more equipment. It would be good if the hotel can provide bolster in the room.

The place was very well appointed and presented. With breakfast included, it was nice to have that as an option. Close to the exhibition centre (1 minute walk)

Slightly far from restaurants, unless you want to dine in at the hotel for dinner.

Good room cleanliness, Fast check in and check out times, Fresh air cleanliness, parking space is available and free, Very close to Indonesia Convention Exhibition, just walk from hotel. Breakfast has a lot of variety and tastes good.

The walls of the room are not soundproof, you can still hear the noise from the next room. The lounge in the lobby has a cafe available but it closes quickly, not until late at night. With the price of the room per night is quite high, the atmosphere of the room feels ordinary, nothing special.

Everything. I love the room and especially the service from all the staffs. From check in and check out its really memorable. The room need to be improved especially that facing outside. double window would be great!

The window overlooking the street need to be improved so the sound not too loud.