The staff were very friendly and helpful from even before the trip assisting with instructions on how to get to the hotel using public transport. Very helpful organising the many taxis required to get anywhere. Room was very clean an comfortable. Continental style breakfast was ok although a little confusing on whether you need to serve yourself from the single button press coffee machine or did someone actually serve coffee from the proper machine...they did serve you coffee but you had to ask for it rather than them offering on the first couple of days. You must try the café diagonally opposite the hotel in Piazza del; Garibaldi (Caffe Chamarel), staff/owner amazing people and very welcoming with great food and wine.

There was no Wi-Fi signal in the top floor rooms so important emails etc have to be dealt with in the downstairs reception. No tea making facilities in the room, no drinking glasses although there was an empty fridge after being told at reception on check in that there was a mini bar. Although not a problem with the hotel, the location was about 30 minutes by car to Catania city or a €10 taxi ride / 30 minute walk to the local train station at Acireale.

Original room was fine but we had a small issue with hot water in the room. Management promptly acted with many apologies and they took to transfer our things and upgraded us to a superior room that was simply brilliant! Parking facility for free in Sicily (as it should be!) is an added bonus!! Highly recommended!

Breakfast could be a bit more generous in the warm foods selection. Underground parking however requires some driving skills too!

The excellent service started before we arrived at the hotel during a phone call with Giuseppe who advised me on where to eat and where to go once in Acireale. We arrived a little earlier than the allowed check in time but Giuseppe was so kind to make sure we were in our room within minutes, we also had an unexpected upgrade which is always a bonus. The room was spacious and clean, the temperature was comfortable and so were the beds, we all slept very well. Reception staff were always ready to help with the many questions I had and pointing us in the right direction to the local sites and eateries. The service was top class, even when I was on the train on the way home they had telephoned me to make sure that we had caught our return train on time. Brilliant! Giuseppe is a big asset to this hotel, he knew everything and made us feel welcome. I am even thinking to book again next month.

Breakfast could have been better, I would have liked to have seen less cake (there was so many varieties) more healthy options, oats, Greek Yoghurts, fresh fruit, some fresh bread that can be toasted, nuts and seeds. The cappuccino was very nice though!

This hotel is one of a kind, first of all the staff are extremely caring, when we arrived the young girl at the front desk answered all our concerns and provided us also with a plug compatible with our country. the staff makes sure you feel like home. The rooms and hotel are very clean. we also liked the fresh breakfast also providing us gluten free bread and gluten and egg free biscuit. will for surely recommend and will visit again.

nothing

It was located close to the Duomo and shops, restaurants and beautiful views from the roof terrace. Breakfast was ample and delicious. the front desk personnel could not have been nicer. Our room was beautiful with a comfortable bed, beautiful shower and bathroom, TV and it was spacious. We will stay here again!

I liked everything!

Everything:) Thanks to all the staff there, they are so kind and lovely staff. They were always happy and ready to help me in everything. I recommend this hotel for a perfect stay

Nothing. (only the location was far away from Catania and the train station).

Location is perfect. Staff are friendly and very helpful. Salvatore (I hope I spell your name correctly) is particularly mentioned here as he is really helpful, he gave us a lot of tips for places we should visit - thank you.

Hotel staff was very helpful and friendly, always there to answer our questions. Very friendly with our 10 year old son

Everything was to our liking g would love to visit again

All the staff was very friendly and helpful in meeting all our requests. We had a perfect stay, wonderfully Aircondition room, extremely comfortable beds and spotless linen. The housekeeping staff that we met Antonella and Annamarie together with the front desk staff are customer friendly and responded quickly to our request.

The location is excellent to visit the centre of Acireale. We use Acireale as a base to go to Taormina and Giardini Naxos. We also went to Catania. The staff at this hotel are amazing. You always find someone ready to help.