We enjoyed our stay at the Hotel Rosa Serenella. Breakfast was excellent. Erica on the reception desk and many other jobs was exceptional. She went out of her way to help us find somwehere to eat and was very friendly. She speaks loads of languages and is a real asset to this hotel. Erics - thank you!

nothing

Breakfast was abundant and delicious, I would recommend staying here just for the food! The owners (David and Erika) were extraordinarily kind. They gave us recommendations for places to visit all around Italy, made sure we reserved restaurants in advance on busy nights (with great recommendations), and always stopped and chatted with us whenever we saw them. It feels like a home away from home staying with them! It's a short walk to the closer ski lift and a bus just down the road goes straight to Jafferau, it's very easy to get to the slopes.

breakfast was very good with personal inputs from amazing staff making up items (cakes, etc ) for us to try staff DOVIELL and ERIKA really went out of there way in every way possible to make us feel at home On Sunday we accidently locked our keys in our car and Doviell organized us his friends to come out to get our keys out of the car. this on a Sunday when we could not even get assistance from our own rental car provider in Milan. the staff were always there all hours of day/night to assist with questions or suggestions like where to eat, shop or even suggesting a nearby ski resort with better ski conditions

only the weather that was too hot for good ski conditions causing snow to melt then ice up hard the next morning i would have liked it if the hotel were allowed to operate there restaurant and pizzeria that the hotel was not allowed to operate due to covid restrictions as i am sure that then we would have been treated further to local foods as good as there breakfast

. Good location halfway between train station and ski resort where my family were spending a few days. My room was cosy and comfortable, loved the little balcony as it got the afternoon sun, weather was nice so not too cold to sit out for a while. It's a family run hotel so David was there at all times to attend to any request which was seen to immediately, very friendly and patient as I had no Italian, I learned a few words from him.

Very pleased with everything, just one suggestion, breakfast is a bit expensive if you don't eat a lot in the morning so perhaps a cheaper rate for a small meal.

very good breakfast, rooms clean and tidy, staff very helpful, nice bar and outdoor seating areas. large carpark. 5min walk into the town. Easy to find, on the main road . would stay again. ( stayed for 5nights July 2023)

sad that the restaurant was not open

This family-run hotel is in a super practical location - it’s a 5-minute walk from the train station and 5-7 minutes further to the central part of the ski station. Everything is walking distance - city centre, restaurants, etc. The owners are omnipresent, from breakfast until the end of the evening. Plenty of recommendations (skiing, dining, travel). The breakfast is excellent, especially the homemade cakes.

The breakfast was especially good with fresh pastries made every morning. The hosts were very gracious and welcoming - helping with anything that came up, including reserving tables at local restaurants. Also the location is great, it's a short walk (7-10 mins) to Campo Smith.

The beds were a bit stiff in my opinion, not the most comfortable, but not too bad. The fact that there is no WiFi in the rooms is not very fun.

The staff was incredibly welcoming and accomodating. We were able to check in early and store our skis and luggage after check out. The location was excellent - close to the train station and ski hill. The breakfast was also very good 👍

Nothing.

Great staff that were super helpful and went that extra mile. Rooms basic but lots of room and clean. Great location for all things in the area.

Fans in the room would heve been great and maybe some bottled water/facilities to make hot drinks.

Loved the breakfast, nice nature around it (including deer), nice spa.

We would have liked more toiletries. We had to buy our own soap.