Lovely hotel in a gorgeous spot. Very well staffed & good food. Staff tried hard to make the stay special.

The shuttle into town didn’t really drop you anywhere near the tourist attractions. It was about a 1.5 mile or 35 min walk. Very tiring for kids & at the end of the day.

The hotel was very authentically Tuscan & had a lovely pool with plenty of sunbeds. We chose the location as it was outside of Florence but only a 15 minute drive away. Staff were friendly & attentive and helped with any questions we had. Food was very good, plenty of choice at breakfast and a great taster menu for dinner in the evening. Room very clean & bed extremely comfortable.

There was obviously a loose manhole cover on the road alongside the hotel which made a huge regular noise every time a vehicle went over it. We got used to it but could've done without it! The hotel couldn't be blamed for this but it did initially impact our sleep.

We had a wonderful stay at the Hotel Mulino di Firenze. Set by the river with beautiful views, the rooms are beautiful with everything you need. We had a jacuzzi bath with a lovely view of the river. The terrace restaurant is lovely with delicious food and great service. The staff are amazing ! Andrea and Walter in particular. We stayed with our two small dogs who we welcomed very well. They also have a very helpful guy (unfortunately we don't remember his name ) who comes to the garage where you park your car and carries your luggage for you to and from your room. That was such a nice touch ! The lady who dies the massages at the hotel is very good and very sweet, ensuring a lovely experience. After we left the hotel ( a few days later ) we realised we had left our passports and credit cards with a sizeable amount of cash in the room. We phoned the hotel , they looked in the room, as it had not been handed in and found everything . They handled everything very professionally and the communication was brilliant. They kept it all safe until we drove back and collected everything a couple of days later. We highly recommend this great hotel .

Not much to complain about here really .

Lovely hotel, with friendly very engaged staff. The feel was very true to Tuscan Italy, the food in the restaurant was excellent, and the wines too. We loved relaxing by the pool too, which was a nice relief from the heat of central Florence, which was only 15 minutes away.

Whilst we loved the experience, it would perhaps benefit from - a) poolside drinks and snacks b) more regular trips to and from Florence, to a more cental location (the 20 minute walk from the shuttle drop off was a lot in the heat) c) some of the rooms, particularly upstairs, the air conditioning was not sufficient

The staff is amazing, the rooms are clean and comfortable, breakfast, restaurant, and bar are exceptional, highly recommend staying in this hotel, we'll definitely come back!

I was a bit disappointed in the shuttle service. It only goes 6 times a day, at times that weren't convenient for us plus it only drops you off a 25 min walk away from the city center. At that drop off location are also good and cheap parking spaces that are even for free on Sundays. That's why I have to deduct one star, but the hotel is still great!

Great service, amazing staff, nice rooms, possibility to reserve the spa area to yourself, nice pool area. It's a really nice hotel that I can recommend

Beautiful hotel, rustically decorated and well kept and renovated Romantic and relaxing atmosphere Room was excellent, upmarket and clean Porter to help with luggage is unusual these days and gratefully received Location and scenery was surrounding the hotel was lovely Daily sauna time slot was included Great for wellness and relaxation and a stroll by the river Wifi reached the room Shuttle into town Breakfast was amazing - easily the best breakfast that I have had in an italian hotel.

Quite far from town and shuttle finished too early. Taxi costs quite high into town, if site seeing was your priority

Incredible hotel in a beautiful location. Out of the hustle and bustle of the centre next to the tranquility of the river. It was lovely watching the wildlife along the river whilst drinking a coffee at breakfast. The hotel itself has so much history and character and the staff keep it so clean. The staff are fantastic, very welcoming and knowledgeable. Our taxi driver told us the hotel was 'famous' amongst colleagues as it's so well spoken of by all who stay there.

Nothing - it couldn't have been any better.

What a fantastic hotel, the staff were amazing and couldn't do enough to help, the hotel itself is stunning, with a great restaurant and bar, but mostly the location is perfect to relax and unwind after a day in Florence. Our room was clean, comfortable and had lovely views onto the river. And the shuttle bus every day is perfect to get you into and out of the city with no hassle. I would highly recommend this hotel.

Nothing

The hotel is absolutely beautiful, the staff are amazing and there is a shuttle bus that runs in the morning and early evening which get you to and from the centre of Florence. We aren’t normally a fan of eating dinner in hotels, but the food, service and atmosphere at this hotel restaurant are exceptional - one of the nicest meals we had in Florence.

all I would say in terms of pain points are: 1. Be warned that the last shuttle bus back is at 1930 and therefore you need to get a 25 min taxi back from town after dinner. This is usually 20 euros which does add up each day. This is of course no one’s fault but good to know in advance! 2. The Turkish baths shown in lots of the hotel pictures are not in use at the moment (as of 11 June 2022) .