All the staff were friendly, helpful and professional. From the word go, we were impressed at how willing everyone was to satisfy our needs and help us enjoy our holiday. Sorriso Thermae is a beautiful hotel and facilities are well looked after - just like the guests! Any concerns we had about accommodation in one of the separate buildings were soon allayed. These rooms seem quieter and we were blessed with a stunning view from our spacious balcony. There is easy access (down steepish steps which some quests might find challenging) to the Giardini Poseidon, the beach, simple shops and good restaurants. If you don't like steps the hotel shuttle will take you there. The bustling town of Forio is a short bus or taxi ride, or a longish walk. There are ample shops, restaurants, historic buildings and a small port there where you can take a trip around the island. By road, for exploring further afield, there is an excellent if busy bus service easily accessible from the hotel.

The hawkers trying to sell cheap jewellery or similar items around the hotel. Fortunately these were small in number.

The breakfast was really good, with a variety of fruits, savory items, and plenty of sweets. The views were outstanding! The location was good, close to the center of Forio (although not walkable), and also near a bus stop, which makes it easy to explore the island by bus. It's great that the hotel provides a shuttle to the closest beach, Citara. The staff were really friendly, including those responsible for our transportation. We also had a small problem with the air conditioning that was solved very quickly by the maintenance staff!

you will struggle to find a more stunning setting than this hotel. The flora and fauna as well as the sea views are breath-taking. we have stayed at this hotel twice now in both June and October and have had wonderful times each time. The pools are stunning, food is excellent and the staff are attentive.

the comfort of the rooms is not as well considered as the main areas of the hotel. More comfort and luxury inside the rooms especially the beds (which are a hard and linens and pillows provided very basic) and bathrooms (the shower in particular is small and leaky) would make this hotel unbeatable. However neither of these gripes would stop me recommending this hotel.

This felt like paradise, the location and the views were amazing. The pools didn't seem to be thermal, but I liked that because there was a heatwave and it meant I was able to use the pool. The food from the snack bar for lunch was great, and even when they stopped doing lunch there were still options for snacks that could be eaten as lunch and I liked having that freedom. There was always a sunbed we could use and we didn't really leave the resort which was not like us

The aircon in the room was not powerful enough, it meant it took a little while to get comfortable. Although I think that is only a problem when there is extreme heat which we did have. The restaurant onsite was not great, it wasn't bad, I just would have liked it to be amazing, because I go to Italy to eat!

The location and restaurants were great. The entertainment at the one restaurant was excellent an unique combination......a DJ playing pre-recorded backing tracks.....but also played guitar and trumpet. Staff was helpful.

Some of the directions within the area were confusing. Signs could have been better. We were not sure which of the paths ended up, where. The various parts of the hotel complex were on hills. Also, the section where we were staying, was not attached to the main part of the hotel. Which, in itself was fine. We didn't mind walking across the highway, and a block more. Minor annoyance, due to the distance, was that the wi-fi reception was not always good. But that was the least of our worries. Great place, though!

We liked the location and the friendly helpful staff. It was very affordable and close to the beach and it was easy to eat out with lots of shops and seeing as I had a little one there was a much needed pharmacy!

We didn’t like the road safety seeing as it was quite dangerous going up to the rooms outside the hotel, but if we were to return again I think we would get one of the sea view rooms inside the hotel! (Even though they cost a lot more) The restaurant inside the hotel was lovely except very expensive! But it had a very nice view of the sunset and food was delicious!

The outdoor pool was large enough to swim, sometimes a bit too warm. Staff was very friendly and helpful. The grounds and the view are beautiful.

The Italian bedroom culture takes some getting used to. Pillows are small and quite hard, so if you like to read in bed, it makes sense to bring a comfy cushion. Note, this is true for most hotels in Italy.

The facilities were fantastic with fitness and spa inclusions. Views from the restaurants onsite were breathtaking.

The cooling just wasn’t cool enough, the room didn’t get below 25 degrees, and was a centralised system so we were told to not touch the thermostat or it would stop working all together.

Very nice location, large space, clean, thermal pools, personnel very polite and kind. A special appreciation to Mr Francesco- a very warm and helpful.

Food at hotel restaurant and deficient service to Oasis restaurant!

The outdoor pools were really nice - they were open 24 hours and temperature of the water was just right neither warm nor cold.

Breakfast was poor for such a hotel. Staff especially at main reception were sometimes not as helpful as they should be