All the hotel staff were polite, friendly and helpful. The night manager and the waiting staff were particularly good. The restaurant/breakfast room had stunning panoramic views of the surrounding mountains. We chose half board which came with a good variety for each course and a buffet option to start if feeling particularly hungry. Cake and mulled wine available in the lobby every afternoon for apres-ski. Our room was spacious with again fantastic views from the balcony. Despite the hotel being quite busy, we never heard any noise from our room. 12 hours per day free access to the spa. Free shuttle bus on demand to and from all the resort gondala stations. Approximately 10-15 minute walk in to the town centre with only one small section near the main road. We were given 2 large and delicious cakes on departure from the owners.

One of the shuttle bus drivers was quite grumpy and seemed annoyed if you wanted to go to the further away drop offs. He also didn't take very good care of our ski's when loading; just chucked them all in the back carelessly. The other 2 drivers were much nicer. Ski deposit room only had a few secure lockers which were full and the room was not locked so in theory anyone could walk in off the road and take things. Only Italian channels on the 2 smart TVs in the room and unable to log into our Netflix etc due to their server. WiFi worked reasonably well so ended up watching things on our phones. The steam room in the spa was not turned on in quieter periods.

One of the best hotels that I have stayed at! We had problems with our car so we arrived later than planned. When we arrived we were opgraded to a better room (maybe the staff felt sorry for us?) Very friendly staff, especially in the restaurant, who were polite and quick to smile, even when non italians like us made mistakes when ordering food. Quick service, delicious food, great coffee in the morning. The shuttle service from the hotel worked well. Mrs Lorenzetti was charming and friendly, met us when we arrived, and came with some small cakes as a present when we left. Thanks for a great stay - we will be back.

That we had to leave :)

Super friendly helful staff. Mrs Michaela and young man at the reception top service! Driver Goran nice and friendly. Mrs Lorenzetti talks to every guest every morning during breakfast how was the stay and night. The same during superb dinner at hotel restaurant! Good example is spread by lady owner. Waiters at restaurant very proffesional. Spa very spacious. Saunas of all kind. Pool. Relax zone. Infrared beds. Free parking. Free shuttle. Close location to ski lift. Plenty of choice breakfast. The best stay in Italy ever. Shall come back...

Too short stay only...

Everything corresponds to the information on the website. Photos are reliable, service 5*, location,very detailed information was given to us by the receptionist Ivan (thank him very much for such a welcome) and the shuttle driver. Shuttle to the ski lift and to the hotel (waited not more 2-3 minutes) Delicious dinners. The presence of the hotel owner created a caring atmosphere.. live music. Fruits and tea with sweets were always at the reception. The view from the window is breathtaking... Upon departure, beautiful Mrs Lorenzetti comes out to personally see off the guests and gives her cake. Thank you.

Nothing

The rooms are clean. You can book a private parking A lady on her 70s, who I think is the owner, has the top sense of hospitality, something you no longer find easily elsewhere. It’s worth going back to this hotel even just to meet her <3 Shuttle drivers and lady at reception amazing in solving logics problems. They made my day in one occasion where things went tough. Spa is great to have after skiing

Probably the music at night that goes a bit loud until 11pm, you may not hear it though if your room isn’t near. Fridge in the room had some problems, didn’t cool down drinks (however in the winter you can use the balcony for that!) Room Thermostat didn’t work, probably because the temp is controlled downstairs (i.e. centralized?)

The absolute best service ever -- and I don't say that lightly. The workers at the desk and in the restaurant were absolutely the best in the world. We did the half-board option (dinner included), which was an absolute pleasure every night we were there. The only difficulty was in deciding which of the excellent menu options to choose. Senora Lorenzetti takes a personal interest in each and every guest and making sure they have a nice stay.

Honestly, nothing. Everything was great.

The room was very pleasant, it was cozy and clean.Swimming pool, Relax zone best place after skiing:) Breakfast was excellent and incredibly varied. The hotel team has always been friendly, patient and helpful. That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns. On my next stays, I will definitely check into Hotel Lorenzetti again. The price performance ratio is very good.

Amaizing family run hotel. Half board very satisfying with a great choice of dishes. Afternoon gluhwine and cake was a bonus. On demand shuttle service was always very sufficient- the hotel is a bit of distance from the city center. Excellent spa - big swimming pool, hot tub and saunas areas were great to relax after skiing.

Nothing.

Shuttle service to city center active 24/7, staff very gentle and always trying to solve any issue with an eye to the client. Very good breakfast, and even cakes as a gift for the trip back :)

Facilities need a bit of renewal (elevator is old, water pipes making loud and creepy sounds in the night, jacuzzi full of scratches and a bit rusty).

Do yourself a favour and stay here. I've never had a better hotel experience. The staff are exceptional, the spa is mind blowing. I had some reservations given the distance to town but the shuttle whizzes you there in no time, and all the extra amenity is worth it. It is a truly exceptional hotel.

Nothing