Everything! The character, history, upkeep was excellent, the standard of decor and cleanliness was very high, the customer service was amazing, the rooms were stunning the property had been updated tastefully, the gardens were lovingly manicured, the hotel catered for every need of anyone staying. The pool and wellness centre and being able to use it as part of your stay was an added bonus and was again in excellent condition. The staff were extremely helpful and attentive. The food was wonderful, lots of choice, great breakfast buffet and a luxurious dinner menu.

We loved everything and could find no fault

What a place, driving from France to Italy for our one night in Italy it was truly special. The hotel is a true castle and made us feel very lucky for staying there. It was a rainy day so after arrival we hauled up in the brick vaulted lobby which felt so cosy and had great service and lots of lovely local wine, beer and nibbles. It was great and we felt truly at home. Our room was vast and vaulted and with a true princess bed it was great and a massive bathroom and terrace. We were quite full after all the lobby time but did have a small dinner and the same lady served us from the lobby, who was really lovely and we could have taken her home with us.

The bed was a bit hard and felt it could do with some updating generally it is quite old fashioned, in a charming way, but some 2024 touches like usb sockets etc wouldn’t go amiss. A rug on the floor and a more streamlined furniture layout, with places to put luggage for two would have been great additions also.

It is an amazing hotel with traditional yet modern rooms, huge bathroom, excellent attentive staff, a very tasty restaurant and a friendly sommelier I highly recommend it; it's a unique hotel worth visiting!

Breakfast was not that great, but in Italy, there isn't a big focus on breakfast. Still, the view and the coffee at breakfast were great.

The hotels over all presence in this small town is one of royalty and grandeur. I felt like I had arrived at a scene out of a James Bond movie. The old world charm is definitely there, billiard room, small hidden bar, old world dining rooms, candelabra, massive fire places and the escape tunnels that take you to the swimming pool and Spa. We wanted a Castle experience, we got it.

My negative, not that its major. When you pay rates at this level I expect not to have to pay extra for my eggs to be cooked to order. Cold boiled eggs or scrambled eggs that looked like they had been in the chafing dish for some time don't cut it. Sorry, yes its minor, but if the hotel can realize that the same raw cost factor is there, the egg, add a little labor & the morning experience would be at another level.

Wonderful hilltop castle with fabulous views, lovely gardens and breakfast terrace. Very helpful and friendly staff. The pool area was a great place to relax and the private use of the wellness area was excellent.

The bed was really uncomfortably hard - like sleeping on a table-top! Surely the news of memory foam mattress toppers has reached even hilltops in Roero by now? The breakfast offered limited choice for healthy eating and at this price level it felt bad form to charge extra for an omelette.

Amazing place with unusual facility and old royal style decoration. Nice spa facility with many options. Super service oriented spa manager (John) made our stay much better!

Too expensive to what it gives. We ordered room service and had to pay extra charge of 15€. Food quality was poor! Dishes were small and not tasty. Breakfast was standard and worth ~600€ a night.

The most amazing spa area, and truly the best masseurs. Wonderful breakfast - a delicious and diverse choice. It's impossible to describe the grandeur, luxury and ambience. Incredibly kind staff. An unforgettable experience.

Spa ,room e great view

Breakfast left something to be desired, even the honey came in a plastic refill and there were few options, not what we expect from a relais chateaux hotel

wonderful breakfast .natural scrambled eggs.cheeses.ham.fruits.wine.lovely pool.sauna and jacuzzi are bookable for two.it is very private.beautiful park.we were given a tour of the castle .beautiful story.we booked wine tours in barolo and barbaresco.excellent wines

couldn't be better

We absolutely loved the castle ambiance and rooms were really royal, the spa was lovely and pool really welcome with the August heat! Service is splendid.

Nothing