wonderful relaxing hotel with great facilities and staff. Great food and staff could not be more helpful and friendly

The hotel is located near the city center of Meran, everything is easily accessible from here. We arrived with a large car (Toyota Sienna), it was a bit difficult to find a place in the underground garage, but we managed. From the hotel, you can cross a closed corridor (free of charge) to the city spa center, but the hotel's own wellness area is also wonderful. We really enjoyed the rooftop outdoor pool. The service is first-rate, we recommend the half board to everyone. The staff is kind and helpful.

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We absolutely loved staying there. The food was 11/10, the spa area was great, but could’ve been a bit more and the location was absolutely dead on in the center. We were mostly in the sky spa enjoying the views🩷

Already told reception about it, so it might be fixed, but the hairdryer in our room was only working for max. 10 seconds, then got too hot and turned off. So maybe take your own hair dryer with you just in case🤞🏼

We stated here for a second time, and like always, it was great! We enjoyed the big breakfast and 4-5 course dinner. The pools are always nice. The weather wasn't in our favor this visit though, we still were able to swim a few times. The relax room is great, but unfortunately some guests leave towels on the chairs all day and the staff does not remove them. So you might not get a spot. Otherwise, I had another great experience and I will return again in summer.

Some things of the hotel need to be updated. Soft close toilet lids and the style of the rooms. I also saw a few outlet covers that were loose or had fallen off in the hallways.I also think there was a toilet closer to the dining room, so you don't have to walk down 2 sets of stairs during dinner.

The location was perfect to explore the city and parking was a great perk. The breakfast was exceptional with a great range of selection in addition to many beverages. The spa facilities and rooftop pool were stunning.

For the price, I think the room could have been a bit nicer. It felt very basic and a bit worn. We definitely expected a notch better. Also, the

First time in this hotel, fantastic facilities, big enough so high comfort and privacy feeling. Excellent location, 1 min walk to the city center with plenty of shops, interesting places to visit, eating facilities and very nice spots. Top facilities at the Terme Merano, easy access from the hotel.

Recommend to publish that the access to the Terme Sauna caries and extra charge.

The staff of the hotel always go above and beyond making us feel very welcome. Even offering drinks by the rooftop pool. The room is nice and came with a welcome package. The saunas and pools are heated and very nice. The breakfast and included dinner was very nice with many options.

I wish the bed would have been softer with pillows, but that is just my preference.

# amazing staff # wonderful spa, pool and sauna area # perfect location - close to all attractions # wonderful breakfast selection

Nothing - it was perfect

Amazing rooftop SPA area, great catering, very helpful staff. Big thank you to the team of the hotel for our highly enjoyable and relaxing experience.

clean modern looking, all works and made me feel well at ease and special.

Many guests with long faces no smiles what a shame because staff is friendly and it should be enjoyable. the cover of the wc has no damper and when one closes it, it hits hard.