The rooms are well appointed and of good size. The resort is impeccable, clean and tidy - great design features! The SpA is second to none! SpA staff is ***** both the girls at the desks and the therapists. Fantastic treatments and superb facilities. The Bar at the entrance is also really cozy and we greatly enjoyed the music of a very talented piano player.

The only are which has margin for improvement is the restaurant. It would be unfair to say it's bad, but it is not up to par with the rest of the resort. The food is average, the first courses (except for the risotto) need some love... The service was slow and chaotic at best (it seemed understaffed with what appeared to be full occupancy).

The included spa was a fantastic addition to the stay—great variety and an exceptional experience overall.

The service had its highlights but fell short in key areas. For instance, my bathroom door was broken and not sliding properly. It took two hours for someone to check it, and though they promised to fix it the next day while we were at the spa, either it wasn’t fixed or the issue remained unchanged. While the cleaning staff was outstanding, the overall experience, including the restaurant, was just average.

This is state-of-the-art hotel! Facilities are modern and very clean, Perfect swimming pools and saunas Our junior suit was large and commutable with view to the valley.

The service in the breakfast is poor and must improve. The service team are young and not experience and there is no supervisor in place. - Our eggs burned and got bad taste! - we ask a hot coffee with no foam and got cold coffee with foam. - we just go to collect few items from the bouffe and the remaining of our breakfast collected. - and more.... at dinner in both restaurants the food was served not hot. Some of the reception team are not friendly and not helpful.

Amazing facilities and very good SPA and breakfast. For the SPA, there are a lot of different pools and saunas, relaxation areas and even some snacks. For the breakfast, very good selection of food and you can press your own juice as well (which I haven't seen anywhere before). Hotel has a ski shop downstair which offer a good selection of free staff such backpacks and bicycles for sport activities such as hiking, which was very nice.

Staff was attentive but very very slow most of the time, took ages to make something done, e.g to bring the car from the garage or get the luggage downstairs. Food preparation took ages in the lobby bar, and some orders were forgotten about at all. The first and second level of SPA is not connected and you have to go through the main area to move from one to another, which is not very convenient and can't be done without a room key card, not super convenient.

We've been there 4 times and we consider Lefay Dolomiti a gold standard in hospitality. Everything is perfectly organized, there's never anything about them that we can complain about. They always help us and accommodate our requests, the people are nice and welcoming, always helpful. The Spa is high quality and they have those amazing thermal pools - those alone are worth the stay. The rooms are very large and clean, some of the best beds we've slept in. The main restaurant is very large and provides amazing views over the nearby mountains, you can always find a table there for breakfast or dinner (at least in October). The breakfast buffet is one of the largest and highest quality we've seen. We'll be back.

Every thing was exceptional

Nothing

The staff were lovely, as were the (huge!) range of facilities. The pool felt uncrowded and there were ample places to make yourself comfortable; I also booked a couple of treatments which were easy to arrange and very enjoyable. The evening meals were excellent, as were the breakfasts. Finally, Bedroom design was perfect - loads of room for luggage and a nice big bath as well as a shower. Housekeeping were great too. As for the immediate vicinity - a trip in the nearby cable car was really helpful in getting some perspective on our location & utterly joyful.

We didn’t realise we’d booked a bedroom which didn’t have a view (although we had a patio with seating). The lunchtime salads were really big but heavy on the leaves and very light on the dressing.

The property was beautiful and had insane views! I also loved our apartment and the amenities within the hotel.

The staff was friendly but they disappointed us with giving suggestions as to where would be the best vineyard to try or which nearby town would be worth visiting. There should be an assigned concierge responsible for all of this. Also, I have been to resorts where shuttle buses would be available to drop us off to nearby places like the fountains or even the town below. However, we were charged for all of these rides.

Amazing quality food and vegan menu. Great choice at breakfast. Great views. Close to ski and the whole process for renting equipment was super easy. Staff were friendly, polite, and helpful and made everything easy for us from the moment we arrived. Amazing location and breathtaking views. The spa experience was amazing, and we loved the indoor/outdoor pool. The gym had great equipment and opening times. Grual restaurant was amazing. The cleanliness of the rooms and the frequency of housekeeping. The whole environment was relaxing. We loved our room, felt very comfortable and relaxed.

Very tranquil and lovely ambiance with the hotel staff nicely enhancing the atmosphere.

Ladies in spa informed me that I cannot get a hair difuser or a hair iron to my room. I have to do my hair downstairs in the changing room in spa. Later on I found out that the room service gladly brings the difuser and the hair iron to our room. The guests receive a newsletter about the activities but would be more efficient if the hotel staff informed the guests in person here and there (when entering the restaurant, etc.).