Food, staff except for housekeeping.

Hotel position means there is nowhere to walk outside the hotel other than along the busy road with no pavement! Hotel wifi is dreadful. Understand hotel is to be refurbished over this coming winter.

beautiful decor; exceptional staff, always eager to help, very well-trained throughout the hotel. the evening menu was exceptionally well cooked.

a little isolated. 35 mins walk into stresa on a road (in places) with no pavement - the free hotel shuttle finished at 6:00pm. so if you want to eat in stresa in the evening, you probably have to pay for a taxi back to the hotel. also, although the evening menu was beautifully cooked, it didn’t change throughout our 10 days there; given there were only about three choices per course, it became a little repetitive. (but it was exceptionally well cooked)

The attention to detail is amazing , the pool area are really nice too , the front desk manage sara sadek was extremely helpful when we needed support she was very attentive The view from our room was also lovely and Also, all the staff in all departments are wonderful, smiling and friendly, making you feel at home

Exceptionally good service Breakfast was very good.

Bath itself was perhaps a bit challenging! The shuttle bus should be available until at least 9.00pm

Excellent breakfast, great location, very nice staff, beautiful place, excellent facilities. Super relaxing, very helpful staff. Looking forward to staying there again!

Nothing! The only thing which could be improved is having the hotel shuttle to the centre run more often. The internet signal could also be slightly improved as it is sometimes weak and in certain places within the hotel.

Staff were accessible and very helpful. The breakfast offerings were large and well prepared. The location is a short distance to Stresa and the ferries. Our room was a good size and offered a nice view of lake Maggiore. The dining room was beautiful and the meals while expensive were good.

N?A

"Fairytale" setting- the suite, the view from the suite and restaurants!

The reception desk arranged airport transport that was extremely over priced.

very grand hotel

we enjoyed our stay. Hotel is very grand. Only criticism - there was a nespresso machine in our room with coffee capsules, but no milk. When we asked for milk we were charged 7 euros! The hotel did withdraw the charge when challenged. would suggest some UHT milk capsules be provided.

Amazing property but the staff are what takes it to another level. They were amazing with our kids and couldn't do enough to ensure we had a comfortable stay

Nothing - it's an expensive hotel but you get what you pay for and is worth every penny

The housekeeping needs to report to the manager about any cracks or removable parts related to the decorative part of the room or repainting the dissolved paints. It is essential to have routine checks on the rooms to sustain the beauty of the hotel structure for many years to come.