Exceptional staff. Attentive, kind, bright, eagerly professional. You can feel the history of the hotel, it's like stepping into the early 20th century, with subtle modern amenities that don't detract from the richness of the experience.

Everything was excellent. One note - the restaurant is very, very nice. Waiters in formalwear, etc. So nice that, on vacation with only very casual lounging-around and hiking clothes with us - we felt too under dressed to enjoy, we ended up going into town for more casual fare. If you want to do dinner at the restaurant, you might be sure to bring something nice to wear!

Cosy, historical hotel situated on the hill, with beautiful panorama view over the lake, town and mountains, surroudned by park. Interior is gorgeous, equipped with original furnitures, paintings that brought us to early 20s last century. Only 30 minutes drive from Malpensa Airport, 1h to the centre of Milan, 1h to Como and 1,5h to Bellagio. Very good starting point to the best italian attractions known all over the world. Breakfast served in the restaurant with the view over the lake, rich variety of food, delicious cakes and bread. No hurry, cosy, relaxing place for enjoying the breakfast.

What can I say. The hotel is a mix of old world charm and glamour! It had hints of a Wes Anderson film, mixed with the grandness of The Overlook and the pool and bar area made me think of Chateau Marmont and Hollywood. It was idyllic and I could have stayed happily for a long time. Beautiful setting, stunning views and very peaceful. The outdoor bar and cafe are sublime and the pool area the best I've ever experienced. The whole family loved it. Great breakfast too and nice big room. Staff all lovely and helpful, they mix a mean cocktail and serve a delicious lasagne! Varese is a lovely town, great restaurants and shops a short walk from the hotel. Easy direct train to the airport. If this was on Como it would be at least a £1k a night but was extremely good value. We will most certainly be back!

Only thing would be to change how you provide shampoo etc as seems a waste of plastic.

The hotel is located in a park-like area on top of hill in Varesa. Trees all around and a wide view of the lake from the front terrace and breakfast room. Wonderful location for relaxing. The hotel is also in good, not too long ago restored condition with lovely public areas and rooms. We were there in December and everywhere was warm and cosy. Plenty of hot water in the shower.

A little bit of mold around the edge of the shower/bath - not typically for the condition of the rest of the bathroom which was in very clean and good condition.

It is al real palace and this is one of our favorite hotels. The rooms were beautiful and comfortable and had a nice view on the lake. Breakfast is very complete and served in a beautiful hall. The swimming pool is amazing, and the bar in the garden is luxurous. The people working in the hotel show a high standard of hospitality and are kind and professional. The ladies of the reception have helped us a lot with contacting the courier, which we have appreciated highly.

We would prefer that the restaurant could offer a wider range of vegetarian options.

The facilities were amazing: huge room with view to lake Varese and nature; big bathroom; great breakfast, lunch and dinner, wonderful park surrounding the hotel; the swimming pool and relax areas. The best hotel to spend our last days in Italy.

Grab rails could be added in the bathtub area. There was gardening going on at pool time, and the receptionists tried their best, the ones who could, were really helpful, but there were people who hadn't been trained to be there. A toilet in the pool area would be really convenient.

Outstanding location, beautiful scenery. Rich breakfast, good for adults and kids. Polite staff. Quiet, no noise. Big bathrooms, nice bed. Clean. Breathtaking view from our room. Excellent outdoor (heated) pool. Free parking. Hotel is situated on a steep hill, and has big surrounding gardens, so walking by foot is not recommended; we had a car. We'll be back again.

Spa is not included in the room booking, you have to pay for it separately and it's not that cheap.

Location was beautiful Staff were kind and helpful

Room 502. Our bathroom needs updating. There was an old circular bath from the 1980’s with a shower head attachment but you couldn’t stand up straight to wash yourself or your hair as there wasn’t enough height. Bathroom products provided could be better quality. Paper cups are definitely not acceptable in the room- needed various glasses, larger cups, tea bags and milk. We had to ask for a kettle.

The renovation of the pool is fantastic. Our room and breakfast were great. The bar staff were polite and lovely.

We were disappointed as the restaurant we were told might have tables available at 9pm, so we waited but nothing became available and unfortunately too late to go anywhere else with a baby. We were travelling with another guest who had a single room that overlooked the car park and was very noisy due to an event with other guests coming and going. The water from the hot tap in her room was also brown!

The rooms were lovely, the restaurant food was of an exceptional standard, the staff were friendly and went over and above to assist with all our requests. The location was a little out of the city centre but it was an easy walk and easily accessible by buses and taxi

The grounds were a little overgrown in places but this was easily overlooked as the views the property provided of Varese and surrounding mountains and lakes were spectacular