Caterina helped us gain tickets for an opera. We were having a difficult time buying the Lirica Sala Girelli opera tickets on line and she graciously took care of it for us. The breakfast is the best we have had in Italy. They had such a variety of Italian meats and cheeses. Not to mention the special cake of Verona. I was happy to see the Mini omelettes. The best part is having the cappuccinos made and NOT from an automatic machine. Rm #9 has the best view of the piazza below that is always bustling with people. Even though it is located right in the center of things, we had no problem sleeping at night.

Amazing location and friendliness of staff.

Quite a lot of stairs for my elderly dad but we did know about that before we visited.

The hotel is centrally located within walking distance of all the main attractions in Verona. It is a wonderful hotel with friendly staff that was very helpful. The breakfast was well presented with all you need to eat and well prepared. Our room overlooked the main Piazza and it was absolutely fantastic. Will definitely be back in the future.

The hotel lobby is one floor up. And there is no elevator to take your bags to the lobby. A short but narrow set of stairs will get you to the lobby. We were assisted by hotel staff once we arrived at the lobby. It is not a deal breaker but is good to be aware off especially if you are a more mature traveler.

Location couldn’t be more central so perfect for exploring the city. Lovely friendly staff who were so helpful. Very good breakfast buffet and excellent coffee.

We had three single beds as requested but they were quite hard and very squeaky. Also the beds had sheets and quilts vs. a duvet which I would have preferred. While the hotel location is amazing the only downside was how loud and busy the square was on Saturday night. There was a lot of shouting until the early hours of the morning, but then really quiet on Sunday so might have just been bad luck for us.

Staff very helpful, comes down the stairs immediately on our arrival to help carry the luggage up the stairs to the lobby to check in. Terrace on the first floor overlooking Piazza Erbe is a real bonus. The shower facility is a big surprise, narrow as it is, but the water pressure and temperature is excellent; IMO, as good as a five star hotel.

Elevator does not go down to the ground floor, it's a bit of challenge to guests with walking difficulty to climb up the stairs to reach the hotel lobby,

Albergo Aurora is the perfect antidote to chain hotels. It is charming rather than flashy. Our room was very comfortable with understated and tasteful decor and a great view across the Piazza to the Clocktower. The staff are genuinely friendly and helpful. The hotel is very clean and the location, overlooking the Piazza Della Erbe is stunning. The hotel terrace is a lovely place to enjoy a relaxing breakfast and afternoon drink after exploring Verona.

The staff was exceptionally friendly and helpful. The breakfast was very good and as the weather was nice we could have it on the terrace with excellent views to the market area. The showers are usually of poor quality in these older buildings, but this was really good. Air con worked well as well and the location was very good.

The only flaw was the quality of the beds. You could sleep on them ok, but they are very narrow and quite noisy. Also there is a garbage area across the street and the restaurants nearby emptied their bottle trash late to the night waking us up too often. Could the restaurants not do this for example from 10pm to 8am?

Fantastic location right on Piazza Erbe with a beautiful balcony overlooking the market and right in the picturesque historic centre. Could walk to all the main sights. Good sized room. Drinks and snacks were available to take onto the balcony at any time we requested it and the staff were excellent - very friendly and helpful.

Our room was on the balcony level so for privacy didnt feel comfortable opening our windows or shutters when other guests were on the balcony. Breakfast was a bit haphazhard with a system of loading your own tray and taking it up stairs to the outside balcony - but well worth the effort. Tea/ coffee making facilities in the room would have been nice. Some guests might find the spiral staircase entrance difficult.

The location was perfect, being in a corner of Piazza del Erbe. The balcony was a fabulous place to have breakfast or a drink overlooking the piazza. The staff were welcoming. It really is a family run hotel with a lovely atmosphere rather than a bland corporate. There was a good Breakfast included in the price. Our room was very clean with a recently refurbished bathroom. Plenty of excellent dining options near by. Spending time on the balcony we chatted with other guests from different nations which was fun.

We could only book 4 nights of our 7 night holiday because they were fully booked for the last 3. So leaving was a wrench. I’m not surprised that they are so busy. There is no lift from the ground floor to reception but there is a lift from reception to all of the bedroom floors. A little challenging with a heavy suitcase but at least it’s only one floor.

The breakfast and staff were exceptional! And there's an additional outdoor seating area overlooking the plaza that was perfect on nice days.

Our room had a corner view of the plaza that was wonderful but it was also over the side street. Unfortunately that was a bit noisy over the weekend and is also picked up the recycling/garbage collection noise.