The beach was amazing, quiet and private. Ideal for kids and full of space available to seat. Food at the buffet was delicious, although the quantity was not as overwhelming as other resorts I have visited in the caribbean the quality of the food was really good. A plus for the Indian food station. Drinks and cocktails were also well prepared and served. Staff was really gentle and kind and were always pretty receptive. We were upgraded to a better room without charge. The music was nice at the pool (reggae) and not loud enough to make it annoying. Each restaurant for dinner but specially the Asian cuisine one was really tasty. We went into a season of the year where there were not too many guests at the hotel which was by the first week of October and this made the whole experience better for my family. The airport concierge from Hyatt was good to have it and it provided some beverages and comfortable spot to wait for the transportation.

I think the round trip shuttle price of US $194 for 2 adults, 1 kid of 5 years and 1 one infant from the airport to the hotel offered by Hyatt was too expensive considering the distance and the vehicle used to move the guests.

We have been to Jamaica several times for vacation, and the experience at the Hyatt Ziva was my favorite. This resort has everything you expect in a vacation. The facilities were clean, comfortable and well maintained. The food was excellent and the staff was friendly and highly professional. The entertainment was awesome … live nightly bands, Jamaican food festival, beautiful lawn dinners with live entertainment. It was absolutely awesome … we can’t wait to return!

I really enjoyed the YARDIE breakfast, lunch and dinner stations!! The landscape was immaculate! The housekeeping lady, I forgot her name, was absolutely AWESOME!!

The water from the shower, in my room, leaked onto the bathroom floor, every time, someone took a shower. So we had to place additional towels on the floor to contain the water. I informed the housekeeping staff and she immediately notified the maintenance staff. The maintenance man came into the bathroom, and touched the shower stall and that was it. There was no further work to fix the leaking shower stall. This was disappointing.

So glad I trusted my gut and ignored a few online reviews about the Hyatt Ziva—because this place was pure paradise! From the moment the doorman greeted me, I knew I’d made the right choice. The hotel itself is stunning, and the staff? Top-notch, always helpful and kind. They were accommodating to my little cousins who lived locally and wanted to hang out with me ! It was very kid friendly so it was perfect ! Whether I was lounging by the pool, relaxing in one of the gazebos with jaw-dropping views, or catching some oceanfront yoga at sunrise, it was bliss. And let’s not forget the Barefoot Jerk Hut—a must-visit for the jerk pork and festival that will have you coming back for more. Hyatt Ziva, you were a dream come true!

While I absolutely adored the property and the stunning views, the food was a bit of a mixed bag. Choicez stole my heart with its authentic Jamaican breakfast every morning and some seriously good soup in the evening. And the Barefoot Jerk Hut? Let’s just say I’d happily swim back for that jerk pork and festival! But the Italian restaurant on-site? Eh, not so much. The servers were lovely, but the meal itself? Let’s just say it left my taste buds daydreaming about Choicez instead!

The property was beautiful. I love the layout of the buildings. The grounds are breathtaking. it made me feel I was on a paradise island. The staffs were exceptional kind and pleasant. I love the pools and the beach. The room was immaculately clean and beautiful. The drinks and food was on point. I had an amazing time.

The only thing I was missing was dancing. After the nightly entertainment show ends at 10, it would have been nice for a DJ to play some music for the guests to dance. Not everyone is interested in only drinking at the bar. You could have a reggae night, a Latin night, an oldies night, a hip hop night, a Afro beat night, a calypso night. And have it by the pool, next to the Calypso restaurant. I think the guests would love it.

We love how it was all inclusive. The location was beautiful. Great value.

Some room features didn’t work (AC/Heat control, electric outlets out of wall, etc). Some staff members were friendlier than others (two front desk receptionist were rude).

great service

Carpets need updating

We had a wonderful time at the Hyatt Ziva - the hotel has a great location (~10 minutes from Montego Bay's airport), and the property and gardens were beautiful. For adults, having the option of using all of the facilities, bars and restaurants in the Hyatt Zilara next door is an added plus. The gym was set over two floors, and by far the most comprehensive hotel gym I've seen. Food at all restaurants was great (we tried the Seafood, French, International and Caribbean restaurants for dinner), with a wide variety of options - the jerk chicken hut by the pool was a particular highlight. Definitely book evening a la carte restaurants as far in advance as possible, as a few times the restaurant we wanted to go to was fully booked when we enquired the day before. All of the staff were incredibly helpful, friendly and accommodating, and definitely made it feel like a home from home/

Our room stayed very cold, despite us trying every setting on the AC. We were barely in our room during the day, so it wasn't much of an issue, but it did mean we had to use extra blankets for sleeping at night (despite it being 25C+ outside). Whilst it was great that there were a wide range of activities throughout the day, it could get very loud by the pool and beach, particularly in the afternoon - something to be aware of if you're expecting to be able to sit and sunbathe quietly. The buffet restaurant, which we ate at for breakfast and lunch (and also offers dinner), wasn't yet self-serve due to Covid protocols. Whilst this is understandable (and not the hotel's fault), it did mean there could be long waits for some items.

Guest services were exceptional. They greeted us warmly and were very attentive. Our room was ready in time. Despite the technical difficulty checking in, it was evident that the front desk staff was competent handling the issue. Very well done Oneke! The entertainment package each night was a whole vibe! Last but not least, the FOOD did not disappoint AT ALL!!

The smell of the carpets leading to the rooms. They were a little funky.

Our car service was excellent. Miguel was friendly, professional, dependable and punctual. We took a private tour with him, and he did a great job. The location was convenient. The room was as expected from the description on the website.

The food quality could have been better. The beach area was small. I did not like the fact that we could not take my teenage daughter to eat at the Jamaican restaurant on the adult side. We were only able to make one reservation at a restaurant when we were there. The gym needs air conditioning.