Beautiful hotel with old world feel in lounge library and lobby, lovely lux rooms, great indoor and outside onsens, luxurious ladies bedrock sauna, delicious dining experience in private dining rooms, very pretty in snowy valley with sounds of the river. Hotel provided shuttle from station and to Pilatus Tateshina Ski Resort.

Hotel provided a shuttle to snow field at 8am and return at 4pm only, we were the only people using the shuttle but there was no flexibility in the time it departed and returned.

It is located away from busy city in the mountains, but still close to a train station.it took max 30min to arrive to the hotel on their free shuttle bus. Very convenient. The hotel is lovely and warm , nicely decorated. My favourite was the outdoor hot spring bath with forest and river views. it was snowing outside which made it even a more special experience. The staff are wonderful and very helpful, especially the lady who looked after us, Miss Shiori, who made an effort to speak with us and explain everything in English. Thank you!

Everything was wonderful, maybe just the fish dish for dinner wasn't fully to my liking, but maybe just because I am not used to all Japanese flavours yet. Everything else was very tasty, thanks again for your warm welcome!

One word: perfect. The atmosphere of the hotel felt really authentic, the food was super good and the staff explained everything. They were also very kind and helpful for any matter. There is the possibility to book a private onsen and the onsen itself is amazing and can only benefits your health. In conclusion, we will definitely come back.

Everything was fantastic, and best was the riverside onsen! Rooms were big and very well furnished and clean. Meals were in individual dining rooms. Service top notch and they had English speaking staff! The normal onsens were clean and easy to book too. Comfortable lobby. Food had good variety and was tasty,

I liked how the attention to detail was considered. How we essentially had one person look after us from check in to meals and we built a relationship where we could ask questions about Japan,Chino and our own country.

Not much but would have liked to be able to explore the area. If you don’t have a car then you are staying on the property which I guess is not a bad thing if you going to relax and enjoy the Onsen.

The room was big. The hotel is located near the river and nature. Service is also quite good.

The public onsen and outdoor onsen are not spectacular considering the price paid. Limited amenities provided in the onsen

The only disappointment was that we were already told before our trip that the private onsen was still under renovation and therefore unavailable during our stay. To the hotel's credit, they did give us some cash voucher as a compensation as a good gesture so on balance, this was well communicated and no surprises were caused. Hopefully the renovation is completed now.

A rare good balance between western comfort & the spiritual balm of traditional ryokans. Set on the edge of a ravine, the secluded location is almost a destination in itself. The meals though not Michelin starred, are of a high standard. A seasoned but generally well & meticulously maintained hotel.

The staff went above and beyond to ensure you had the best time possible. The facilities are immaculate and the location is so peaceful. Lots of wildfire nearby!

Great staff, services

I was looking forward to the private use onsen. Unfortunately they were not available. Wanted the aromatherapy massage but the masseur was OFF DAY!!!