It was the attention to detail here - what you'd expect from a top hotel, but in this case it even exceeded my expectations. For example, they provided very nice and comfortable his and hers pyjamas, in addition to the usual robes. I asked for our room to be cleaned at a specific time every day, to help with our planning of activities, and as far as I could tell they did it almost exactly to the minute requested, without missing a single day. I never had to remind the turndown staff to provide something that the housekeeping had earlier missed, because housekeeping never missed a single item - down to the last type of teabag or coffee capsule. Front office staff speak impeccable English, and were always very friendly and helpful The location was terrific, one block from an Avis/Budget rental office (which I utilised for a day trip out), less than 50 yards to a subway station, and walking distance to all the major shopping malls, with good restaurants and convenience stores all around.

Not much to complain about, and it's really getting into minute details here. The housekeeping staff don't speak fluent English, but that's common in most East Asian hotels, and a bit too much to ask for. But they know the basic words like "water," "tea," "chocolates" etc. The bed and pillows were too soft for my liking, but everyone has their own preferences, and to be fair I had a good nights' sleep each time.

Everything. From the moment we arrived in front of hotel, until the moment we left the hotel back to airport. Sublime service. The very polite lady from the bell desk even continue waived us good byes accros the street! That was really touched our hearts. We have been around the world staying in top luxury resorts and hotels, but we never encountered such personal attention and care to their guests! Simply amazing service culture! If there is an option for rating "Super Excellent", then I would vote that without hesitation! Thank YOU to Ritz Carlton Fukuoka's team. You guys are the best in the world!!!!

Nothing.

As a new hotel, Ritz Carlton Fukuoka is beautifully designed and served as a perfect stay for our anniversary celebration. The room is spacious, comfortable and very practical in terms of layout. We got one facing Hakata Bay and it was especially a great view at sunset and in the evening. Their breakfast selection was delicious and of high quality. We also went to their bar and Japanese restaurant, both phenomenal. Service was lovely, all the staff greet you with a smile. We would stay here again!

The hotel is clean and sleek. It’s conveniently located at the heart of the city and close to many restaurants and shops. The staff are exceptional. Sandra, David and their crew at the Bay bar at the hotel would make sure that your evenings end on a high note. Their service and attention to detail are unbeatable. Yuki, the assistant chief concierge, is resourceful and is probably the best concierge I have ever met. The professionalism and hospitality of the staff truly make this hotel a home away home. I’d definitely stay at this hotel again when I visit Fufuoka next time.

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The staff went out of their way to make up for any hiccups or small issues. The Bay bar is great and the managers are very friendly. The facilities are outstanding. Specially the gym and the pool. Great location too! I cannot recommend this place enough!

Everything! Especially the staff of the hotel. They were very accommodating, polite, friendly and full of useful tips of what to see and where to go. This helped us a lot Outside of the amazing people we met, the hotel is ideally situated in the city and the amenities are first class.

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The service was fabulous, the lounge was amazing especially the afternoon tea! The room was huge, and very clean. The services we received was fantastic especially the valet team. They were very helpful!

Obviously it is a brand new hotel, latest technology, beautiful design, great service, very comfortable and everything was perfect.

The extra charge to access to the swimming pool was very strange to us.

Nice view, good service

Not realize that snacks should charge extra pay until we see the paper after we already ate🤣. Might due to the misunderstanding between the staff introduction.

Absolutely everything! Delicious food, unshakable professionalism, sublime décor and incredible views!

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