Rooms are great and the baths are great.

Nothing in english and staff doesnt really speak english. No alternatives for dinner other than what is included. This is my second time staying here inctje span of 4 years and my opinion is unchanged

A very nice ryokan located right near a tram station. It's a bit far from the city center but the tram helps a lot. There was a choice between 2 onsens, a beautiful garden and a mini shrine in the hotel. I especially appreciated the futon laying-out service.

For some reason, I got charged 300 yen during check-out (150 per day) -- the staff said it was "onsen tax." It's my first time seeing this despite visiting many hotels and ryokans. Left a bit of a sour aftertaste because I was never warned in advance and not sure how they would count the days if I hadn't visited onsen daily. Some doorways were way too low, but that's probably a personal problem.

breakfast was lovely , times to use the onsen were accommodating. From Hakodate station take tram number 5 and it’ll drop you off 3mins walk from the hotel. I forgot my charger and the hotel forwarded it to my next hotel free of charge. The staff were very nice and spoke good English. Chang was amazing and made my first ryokan stay a special one. The hotel does have a card machine, disregard what it says on booking.com.

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The fact that it was the only tattoo friendly onsen made it an easy choice, very well connected with the tram network serving delectable meals which are beautifully presented. Special thanks to the ladies at the gift shop on the ground floor for being very helpful in arranging for the transfer of my luggage.

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The hotel was walking distance from the tram station, and it was easy to find the location. The breakfast spread and dinner provided was just amazing. We enjoyed it thoroughly. The futons provided were comfortable, and I enjoyed the onsen bath so much. The staff who served us greeted us warmly and she explained everything to us in detail.

Hotel staff were very polite and helpful. It is very clean. I would like to stay there again.

I thought I booked a room for 3 people, but they gave us 3 different rooms. I don't know if that was my mistake ? Did I pay extra for getting an extra 2 rooms? They didn't give me a refund or anything.

The location is very close to the tram station. The onsen is big and nice. I went in the middle of winter and onsen helps adjusting my body to minus degree weather. Breakfast and Dinner were great.

Breakfast spread was really good although the buffet was more or less the same every day.

Perhaps it was a holiday but the breakfast room gets quite crowded and there are kids making loud noises. But its a family place so I cannot really complain about it.

The public baths and onsen were clean and very relaxing. The japanese rooms were very clean and comfortable too. Nice amenities and nice location too.

Nothing in particular

Everything is perfect and well maintained

Dinner must be booked 2 days in advanced, if not then no dinner option available. In my case, we must go outside to eat.