Amazing place! We were surprised, because we expected a room but it was an apartment with kitchenette, washing machine with detergent, etc. It looks brand-new and was very clean. Nice view over Tokyo. Beds are a bit soft for us, but it was fine. 7 eleven around the corner and metro station is on 500 meters walking distance. Everything is digital: check in and check out with QR code and contact with "receptionist" trough the IPad/video call.

Rooms were as described. Clean and spacious. Staff online was very fast and attentive. Within the day, they would respond to your questions . They answered all my questions and even helped to recommend alternatives when our two rooms were on a different floor as I had a few kids and elder folks. Even on the day of check-in, they could accommodate their recommendations. Trains are nearby, about 7-10mins away, depending on your stride of walking. 7-11 is just opposite and Lawson Mart on hotel side. Hotel also have vending machines which had hot & cold drinks outside for your convenience. Many small eateries just outside of hotel and affordable too. Hotel is Self Check-in but when we arrived, there was a staff that helped us. Even though there wasn't staff around but I still felt safe because there was lift security code and each room door had it's own security code to enter. It is really like your own home apartment. Hotel room is equipped with a full kitchenette: utensils, plates, bowls, cups, dish rack, a microwave, kettle n a medium size fridge, a dining table with 4 chairs. Bathroom had shampoo, conditioner, body wash, hair dryer. A washing machine also inside bathroom. Toilet and shower area is separated which was good so one could shower while toilet was available still. One apartment had two double beds and a comfy sofabed and another apartment which was bigger had two double beds and two tatami mattresses. Overall, I am satisfied with my hotel stay. Will stay again if come to Tokyo in future. Highly recommended for singles, couples or families to stay.

No bedroom slippers in one of my booked rooms.

Rooms were as described. Clean and spacious. Staff online was very fast and attentive. Within the day, they would respond to your questions . They answered all my questions and even helped to recommend alternatives when our two rooms were on a different floor as I had a few kids and elder folks. Even on the day of check-in, they could accommodate their recommendations. Trains are nearby, about 7-10mins away, depending on your stride of walking. 7-11 is just opposite and Lawson Mart on hotel side. Hotel also have vending machines which had hot & cold drinks outside for your convenience. Many small eateries just outside of hotel and affordable too. Hotel is Self Check-in but when we arrived, there was a staff that helped us. Even though there wasn't staff around but I still felt safe because there was lift security code and each room door had it's own security code to enter. It is really like your own home apartment. Hotel room is equipped with a full kitchenette: utensils, plates, bowls, cups, dish rack, a microwave, kettle n a medium size fridge, a dining table with 4 chairs. Bathroom had shampoo, conditioner, body wash, hair dryer. A washing machine also inside bathroom. Toilet and shower area is separated which was good so one could shower while toilet was available still. One apartment had two double beds and a comfy sofabed and another apartment which was bigger had two double beds and two tatami mattresses. Overall, I am satisfied with my hotel stay. Will stay again if come to Tokyo in future. Highly recommended for singles, couples or families to stay.

Overall, nothing that I disliked as I was expecting as stated and pictured ...only My room was missing slippers while the other room had them.

Probably the most comfortable beds and the most spacious appartment i had in Japan, it comes with a huge living room. Located in a quiet neighborhood, you have alot of convenience stores and restaurants nearby, train station is 5 minutes away by walk

WIFI was not working but the staff warned me about it and i think that is why i got a really good price for my room, no complain whatsoever

Great sized apartment, easy to check in and check out, has a lift, and is in a quiet neighbourhood. Had everything we needed for a family of 5 and loved the washing machine. Machiya Station is an easy 7 minute walk just down the road and all the food places are at least half the price of food closer to Tokyo. Everything you need is here and it feels local and immersed in the neighbourhood. Tokyo is a 17minute train ride and there are always trains. Can't recommend Machiya and Minn Machiya high enough.

Loved having a washing machine however there is no outdoor hanging space and as we travelled in summer, we had the aircon on and the clothes took a long time to fully dry ie 24hours.

We loved that the room was very spacious and very clean. Everything you would need was there. There was no receptionist but we got into the unit without any problems. The instructions were very easy to follow.

This was not a very big problem for us but the unit was four or five blocks away from the train station so you would need to walk for a few minutes to get there. This might be an inconvenience for older guests or those people who have a hard time walking especially on a very hot summer season.

easy to get something to eat, the whole long street full of restaurant open til late not too far from train station, bed is comfortable, very good size for family with little kids. love the shampoo, soap and clothes detergent. My phone died and we could not check in, it was late at night but the staff was there, very helpful indeed. so happy we can straight away go in, no waiting time.

maybe the floor can be cleaned a bit more before guest arrive. on the 2nd or 3rd day there were people upstairs and they were loud, they were moving stuff here and there from the sound of it or maybe they just have little one. it was a bit annoying but good thing only that 1 night.

The room size is perfect for 3. The facility in the room, kitchen and bathrooms also perfect. The place is near train station and there are 5 convenience stores and restaurants near by.

The noise from the room above was annoyed us almost every night til early morning. Someone(s) always walking around even 2 AM. Once I complained to the staff about it, it went less walking steps noise. The people above should have moved to lower floor.

The apartment is very clean ,spacious with kitchenette. There are several convenient stores & restaurants in the area. The subway station is around 350-400m from the hotel.

None, almist are very good. But i may suggest to send a detailed sketch going to the hotel from airport with pictures on how to go to the hotel from ueno stn . I would like also to suggest that they may provide weighing scale for their foreign traveler guests.

Very specious in comparison to apartments in Tokyo - a lot of closets for your luggage. Nice kitchen, comfortable beds (if you like soft mattresses), very clean and there is even a washing machine!

We ordered this apartment for 6 people, there were 6 of everything - But only 4 chairs around the dining table 😕 We asked for two extra chairs but they said they didn’t have any more chairs. There are 2 lower chairs to seat on the mat next to the living room table- but we wanted to eat together and comfortably… Also- it’s written in the web site but you should know that the elevator doesn’t go to the seventh floor…