Well located, next to JR station, which will literally take you anywhere. Not to mention there's the convenience of a Toyota Car Rental right next to the hotel. This further opens up the possibilities of exploring Japan. Another plus point is the close proximity to a supermarket and shopping mall where we were able to get delicious hot food and also fruits!

Nothing really, our stay was very good!

I do not normally make reviews but our stay experience was exceptional hence i feel giving them a review is the least I can do It has been our 3rd time to travel to Japan but first time here in Richmond. The staff was amazing the room has enough for what you need for traveling though it doesnt have the bells and whistles that 5 Star hotels offer I feel that this hotel was more than what we need for what we paid for. The stay was amazing and moving around Tokyo and coming back to the hotel was a breeze either by train or car. What made it special was when my daughter had a medical emergency it was late in the evening and all the staff was so helpful. Shout out to the amazing ERP team and the desk on duty my daughter was in good hands. Aside from this good food and 711 was all 5min walk. This hotel is definitely our home in Tokyo

We used this as our home base for an extended period in Tokyo, and for our purposes it was perfect. In my opinion, this hotel is extremely fairly priced for what it has to offer. The rooms are small like you would expect in Tokyo, but very comfortable and clean. The staff was exceptional throughout. Breakfast was standard fare, but very good quality and the included meal tickets were much appreciated. Best of all is the location. This Richmond is in the heart of Musashi-kosugi, which is a fairly quiet area as far as this city goes, but it also has access to a wide range of shops and restaurants, especially in the Grand Tree, Foodium and LaLaTerrace which are all within a block or two of the hotel at most. Musashi-kosugi also has a very convenient train station with easy access to the main areas of Tokyo. Highly recommend if you’re looking for a good place to stay slightly outside of the central hustle and bustle.

It would be lovely if they had room for a fitness center inside the hotel, but do note that there are nearby Anytime Fitness gyms as well as Konami Fitness Club, which I personally visited with their reasonably priced day pass option.

I had an exceptional stay at this accommodation. Despite being slightly outside the city center, the location proved to be extremely convenient, as it was close to both the subway and the train station. The surrounding residential neighborhood was lovely, with tall skyscrapers and well-maintained gardens, creating a pleasant and welcoming atmosphere. The hotel was surrounded by numerous restaurants and a convenient Seven Eleven right across the street, which allowed us to easily purchase food and beverages during our stay. The rooms at the accommodation were impeccable: functional, extremely clean, and incredibly quiet, ensuring optimal rest. The hotel also provided pajamas that were changed daily. Upon departure, the staff were extremely attentive: they arranged the taxi pick-up for us and kindly informed us of the exact time it arrived (at 4:45 am). It was a gesture of kindness that we greatly appreciated and made our experience even more enjoyable and worry-free. In conclusion, I highly recommend this accommodation to all travelers seeking comfort, convenience, and impeccable service. I will definitely return in the future!

Location and staff were great. The train station being so close is a major plus. Very clean and comfortable for my family.

For our family of 5, we had to get 3 rooms and the beds are so small that 2 parents and a child cannot even fit on the bed, but I won't fault the hotel as this is pretty much how it is in Japan. If you've been on a cruise ship, this is what it's like:) I liked how they had laundry machines inside the hotel but the machines are slow (2 and a half hours per load/washing and drying) and even then, our clothes were damp. It would have also been nicer to have more laundry machines.

The room was slightly bigger than I thought. I didn't think it would fit 3 large suitcases and 1 small one. It was still a little cramped but at least I could open up the big suitcases. The full bed was comfortable and big enough for a big tall man of 6' and a 5 month pregnant woman. The hotel is located conveniently just less than 5 minutes away from Musashi-Kosugi station. It was just a train ride down after arriving from the shinkansen at Shin-Yokohama station. There are malls nearby as well and a convenience store right outside the hotel which is convenient when you get snacky at night. I love the amenities they provide in the lobby. They even have different variety of bath salts! Providing some vanity amenities such as cotton pads and cotton buds would have made it perfect.

They have laundry machines in the hotel which was convenient. However, I don't think the machines have been well-maintained. It's always busy and occupied, especially during the peak season so perhaps that's why. The dryer doesn't work very well for some of the machines. Half of my clothes are still wet after more than an hour and a half of drying. Even though the machine automatically provides detergent, my clothes still smell of barbecue. I don't think they give enough detergent or if there was much left in the machine. I wish they have the option to let us choose how long we want to dry our clothes so that I don't have to come down every 30 minutes to dry it again.

Convenient between two major train lines. Great shops in the are and a quick trip to all the big areas. Incredibly hot shower. Think they want you to make coffee in the shower lol. Staff was amazing and very attentive. Air purifier was a nice bonus!

The bath tub was small, elevators can take forever, and a/c unit takes forever to get cold. Always felt like stale air. Fortunately, it's cool out, and you can open the windows. I'd skip if it was super hot out or lower floors with mosquitoes. Bedding was terrible tbh. Almost felt like a rain jacket hard to describe. Ended up just sleeping on top of the bedding. Pillows, we're also bad.

Second stay here while visiting family. It's a great location, not busy and close to multiple grocery stores, conbinis and other shopping. The hotel is great. Clean rooms, lots of options of additional amenities near the front desk. They updated their TVs too! Smart TV with casting and streaming options. Great breakfast and absolutely wonderful staff. We speak no Japanese and even when there isn't a English speaking staff member, they find a way to take care of whatever you need. We will always stay here when we come to the area. The value is incredible during even the most expensive time of year to travel.

Staff, always kind and helpful. Eco friendly maid service you can select options on the TV. And I loved the updated TV. Didn't have to use my fire stick! Also love the location.

Excellent location. The staff is very attentive and efficient. The metro station is very close, there’s a 7-Eleven right in front, and several restaurants nearby. For those flying from Narita, there’s an express train that stops at the corner station. For Haneda flights, there’s a comfortable hourly bus service. We will definitely return!

They change the towels every day. We don’t think it was necessary

Room was very spacious. Facilities and amenities were complete and excellent, room was very clean. Hotel is very near Musashi Kosugi JR Station New South Gate which made it very accessible for riding NEX. There are also plenty of malls(Tokyu Square, Lala Terrace, Grand Tree, Itoyokado), restaurants, supermarkets(Foodium, Deli) and convenience stores around the area; just a few minutes walk from the hotel. The staff are also very friendly and helpful. We were able to arrange for our luggage to be sent in advance to the airport and the staff at the front desk happily assisted us. Definitely a great place to stay.

It's not really negative, but rather a personal preference; I'd hoped there would be an ala carte option for breakfast instead of buffet 🥹