The staff very friendly and sweet. The Japanese breakfast was ok! But we aren’t used to it. We still enjoyed the experience. When you leave, the owners hold a banner outside and wave goodbye. Absolutely loved this! My kids and I felt so loved and though I don’t understand what it meant. I figured they were wishing us a safe trip. Very sweet! Lovely ryokan and onsen was great.

Their garbage bins are small! Most of the time I had to used a bag to put next to it, because nothing fit. Not sure how you supposed to recycle. There aren’t any containers beside the trash bin, which is literally a miniature size. Bathroom had a pee smell. I don’t think they clean very well. My 11/13 year old love the ryokan experience! They didn’t have problems with the beds, but I did. My back hurt everyday. But, I think this is the way the Japanese sleep. So, I was fine, but could not wait to sleep on a real mattress. You have to give the front desk your room key, every time you leave the property. This was weird to me. I felt like a child who had to check in with mom after hours.

This place was pretty great! I liked that the rooms were like an apartment without a kitchen. Very spacious. The staff were very friendly always helpful. The breakfast there was delicious and loved the public baths there. While we had our own private shower/bath in our room, I enjoyed the communal baths in the basement. It was also nice that each time I went to the bath, I had it all to myself. The Ryokan was also by the big market and it was only a few minutes away by foot. Other places like castles and parks were also within a 20 minute walking distance. It was also easy and affordable to take taxi's as well if you didn't feel like walking.

We chose this ryokan as it was central in Kyoto, had an onsen and looked traditional, and offered a kaiseki meal. It exceeded our expectations for a traditional stay. The room was simply and tastefully decorated in Japanese style. We loved using the onsen, our first in Japan, and used the provided kimonos and instructions on how to use it so we did not offend anyone. We took advantage of having the kaiseki dinner meal in our room, which was excellent - come very hungry as there is so much food. It is a real experience to have this dinner, the attendants set up the food in each dish so beautifully, there was such attention to detail, some of the food cooked at the table as we were having other courses. It was wonderful, showed the respect and care the Japanese have towards food. The attendants were so humble and kind, always showing deference and bowing as they left the room (this must be a cultural behaviour in ryokans). The beds were made up after dinner with speed, we slept on futons and they were incredibly comfortable. My husband thought we would be cold but we were not, the best sleep ever. The breakfast was also huge and delicious, another wonderful experience of eating beautifully presented and delicious food. We took advantage of a late breakfast and the check out of 10am. Every person in the ryokan was helpful and excellent. Highly recommend.

There was nothing we didn't like - everything was excellent.

Stayed at Matsui Honkan for 5 nights when we were in Kyoto and my wife and I really enjoyed our stay here. Staff were extremely welcoming and helpful and they even prepared a gift for us as we were travelling for our honeymoon. Rooms were in great condition and very clean. Location was excellent and easy to get around Kyoto with access to nearby train lines or by walking.

The futons were very comfortable and the room was very clean. Breakfast was served to the room and was very delicious. The items were varied over the 2 meals we had, which was good. The bathroom was large and spacious, and the room was spacious as well. They also have a public bath but we didn't use that. If you want to have dinner at the Ryokan as well, you have to inform them after you make your booking and it will be a separate charge on top of the booking price to pay on arrival.

Nothing to not like about this place.

We loved the beautiful and neat traditional Japanese style interior and exterior design, from the wallpaper to the tatami floors. The staff was friendly and kind, extremely sweet and respectful! We were taken to a waiting room for check in and given matcha tea and sweets when we arrived. As we left, they held up a sign wishing us well and seeing us off. We were all so well taken care of! The traditional Japanese breakfast was served in our rooms and the presentation, quantity, and taste were very well worth it! The staff was able to accommodate vegetarian diets for breakfast as well. I'm so happy we chose this amazing place!

I'm having trouble naming anything I didn't like.

We had a wonderful experience from start to finish. The staff greeted us with matcha tea and let us up to our traditional ryokan room. The futons are actually extremely comfortable and they have extra pillows/duvets etc in the cupboard if you need it. The room was large for Japan and also has everything you need like tea/kettle facilities and a good hairdryer. The onsen was also a lovely experience and you’re provided with traditional robes to wear.

We weren’t able to book the breakfast there. Perhaps you had to book it in advance.

Authentic, friendly and clean property. The location was exceptional and provided great access to restaurants, cafe, markets and the Gion district.

Overall the property was outstanding and was very authentic. Highly recommended for both the individual traveller, couples, families or indeed business travellers.

So gracious and clean. The breakfast was amazing and the hosts were wonderful. The little details made it special and prime location. The onsen was private and peaceful. We went peak cherry blossom and tourist season and rarely saw anyone else. I went to onsen daily and no one else using in morning. My husband went evening and no one there.

It was perfect

Beautiful traditional hotel. We enjoyed a traditional Japanese room and the traditional breakfast. Great location, in an area full of boutiques and very close to the lively part of the city.

I am not sure if the price responds to the quality. Next to our room was a construction resulting not to be able to enjoy the garden that the room had.