Splendid breakfast. How often do you have your Japanese omelette prepared by the hotel executive chef. Do stay for dinner in their Japanese restaurant, exceptional food, service and value. Hotel does a lot of banquet business in Niigata, I think that’s why they have a strong f&b team. After trying their dinner offerings we went back again and tried other menu options and we weren’t disappointed.

Yes, the hotel can use some upgrades; the property has good bones, spacious, clean, good service and views of the river, this more than makes up the short coming.

Great views of the bridge and river from the 11th floor. Near jogging/walking path along the river. The staff were amazing, there were so many people ready to serve you with a gracious attitude. The elevators were fast. The housekeeping was top notch. The breakfast buffet was wonderful - something for everyone. Fruit and yogurt bar was our favorite. You could order an omelette and there was even French toast along with many Japanese favorites.

No coin laundry. Some of the restaurants were closed during the week.

An excellent breakfast with a wide variety of options that would easily satisfy any palette. Great salad and meat options as well as the curry and fish options. I really enjoyed the breakfast. While the hotel is a bit dated in its design, it has an old grand luxury feeling to it and the staff were very polite and friendly; you could tell they really took pride in their hotel. I felt like I was at a 5 star hotel with the level of service provided. It has a wonderful feel and the rooms felt comfortable.

A very minor gripe but the water temperature in my room was a bit erratic. Every minute or two the water would go from hot to super hot. A slight nuisance.

Very comfortable to stay, location is fantastic and single room had enough big, not like a small business hotel in Tokyo. Stuff were very nice and always try to support guests.

I don’t complain but I expected some „ insider tips „ for sightseeing but they just tried to figure out through google, which I could do by myself. I wish such a traditional good hotel should have proper “concierge”, but my expectations were maybe too much…

The breakfast is excellent. Not only they have an excellent variety including both Japanese and Western, the quality of the food is amazing. The service is brilliant. The Okura is traditionally known as one of the best hotels in Japan and they try their best to keep their reputation. The location is also very convenient.

The building itself is rather old-looking, however, I don’t necessarily think it is a bad thing as their facilities are great.

The hotel is located on a river site. The view from the window is very beautiful. Although this is one of the most prestigious hotels in Japan, the price was very reasonable. The hotel staff is well trained and treated us very comfortably and professionally. I strongly recommend you choose this hotel when you stay in Niigata.

Everything was fine. Thank you to the staff for keeping the service high quality, as expected for this famous hotel.

Everything was amazing. The room was comfortable and relaxing, and the hotel was so much more lovely than I was expecting for the price! The staff were kind and accommodating, offering us an umbrella on a rainy day when we forgot ours and helping us to organise a taxi when we were leaving. I am extremely happy with this hotel and would book again

Nothing. Everything was perfect

1.Niigata river views is amazing , 2.Room is cleaned 3.Good Service mind 4.Room size beyond the price , price is reasonable

Please Write food menu in restaurant in English , Write FULL / Out of Service Sign of Resteraunt in English it has only japanese that i cant translate them , if hotel have english sign ,the tourist were understanding immediately and your butler work are decreased for no going to explain foreign tourist

The staff at this hotel have been in the best in Japan. So friendly and welcoming. The hotel had an old world charm and was clean, quiet and comfortable. The included breakfast option was excellent. Great sushi restaurant as well.

Netflix or English television in room would be nice.

The staff were welcoming, the room was clean and well stocked. The breakfast was delicious, and had a wide selection of Japanese and Western food.

I would have liked more advice on the size of the room, prior to booking.. When I book again, I will try to get a larger room as the double room plus extra bed was not large enough for my family.