First of all the staff is very friendly. It’s a nice new hotel, well decorated, with tatami mats around the property. So you can just wear socks (even provided). The onsen facilities are very nice. Which for us the main reason to visit the hotel. It’s nice that at certain time of day they provide free snacks or even ramen in the evening.

Family of 4 pax with 2 children age 5&7. We love our stay very much! Hotel is really near train station, theres free shuttle service too. Hotel is really clean, every guests are required to take off shoes and they even cleaned our luggage wheels upon entering, i love the concept. However the area for us to wear shoes is small hence it can be quite of a hassle when it is crowded. There’s free yukata rental, free drinks at the lobby, popsicle and ramen (within specific time). Hotel has everything we need and we had a great time relaxing. Our room is really spacious with a traditional bath tub my kids enjoyed alot. Kids also have their own separate room to sleep, love this privacy. We went for public bath, private bath, it such a great place to unwind after a day of snow play. The breakfast and dinner kaiseiki spread were sumptuous. It was an excellent stay and we highly recommend anyone to try it! Do remember to book in advance!

Although the hotel is located close to the station, my wife walks with a cane and has some difficulty getting around. The hotel provides shuttle service to and from the station. The staff were also very friendly and attentive. The kaiseki dinner and the morning breakfast had a wide selection and the staff were well orchestrated in serving the guests. Due to the number of guests, we had to choose dinner service at 5:30:or 8:30. The onsen facility was nice and relaxing.

The only thing that presented a problem for us was that the king size bed (although quite comfortable) was on a low platform which made it difficult to stand up, especially for elderly couples such as us.

Absolutely loved our stay here! We came during the snow season and there were free shuttles to and back from the slopes right next to the ryokan. Inside the ryokan, there are 3 private onsens so the wait wasn’t long at all - we managed to try all 3 private onsens during our stay. The ryokan also provided free yakult, desserts and ramen at different times of the day. We also had free yukata rentals that we could wear in the lounge area and to the onsens. The ryokan also has a bar inside!

Nothing - we thoroughly enjoyed our stay here!

I stayed at the hotel for the Fuji Rock Festival. Their location is just a few minutes' walk from Echigo Yuzawa, where you arrive from Tokyo and get on the shuttle for the festival to Naeba. The room is beautiful and very spacious, also super clean. There was free coffee, tea, and even free Yakult and ramen at certain hours. The hotel also had an onsen, which I was not able to take advantage of for this trip. Will definitely book here again if I'm heading back to the festival in the next years, even with the price.

This was expected, but pricing was quite high because of the festival. Although all hotels around the area increased their prices.

Yukinohana is a really nice Ryokan. It has some yukata that you can wear around the hotel, and also has 3 nice private onsen that you don't need to pay extra for or book in advance, so if you have tattoos, you can still bathe! It also has really clean, comfy rooms, and some free ice cream in the afternoons, plus free half-sized ramen in the evenings! It also has a delicious traditional Japanese breakfast. My friend and I spent our entire stay in the hotel, other than briefly going out for dinner.

The hotel is well managed and clean. There is free coffee avaliable at the lobby and Ramen served at 10pm as snacks. The Japanese breakfast is super good. Convinent location to ski area. Close to JR Station.

Dinner is highly sort after and difficult to book. Must book at the same time when you book the room if you wish to stay at the property for dinner. However, lots of restaurants nearby.

A cosy comfortable hotel in a ski town (though I was not there for winter sports). Easy access, since it was a short walk down the main road from JR Shinkansen Echigo-Yuzawa Station. While a modern hotel, and Japanese in style, it reminded me of Meiji period architecture where western elements were combined with traditional Japanese style. For example my room had tatami mats and a futon bed, but the futon was on a 15cm foam base and was set against the wall. Also the chairs were lower than standard western chairs, but higher than sitting on a cushion on the tatami mats. Breakfast and dinner were excellent and the onsen with a view over the Shinkansen lines and the mountains beyond was very relaxing.

Nothing

We would say everything (we visit in Oct2023). Staffs are nice and helpful, and make our stay truly feel like second home. Room is clean and well prepared. Beds are comfy, and have no problems to our sleep. Private bathes and public bath are clean and well-organised. If you use it during day-time, you will find a panoramic view - which is so splendid! (we enjoy it so much!). Breakfast in Japanese style - which they serve a lots of stuffs in set - however we must say it truly fulfil our day. We also get discount for dragondora ropeway ticket (I think you can get cheaper price if you buy at some designated hotel - however we cannot read japanese, so we just ask the price and book through the hotel instead). In brief, we recommended and we would go back again!

Nothing we can think of.

The onsen and food.

The bed was a little too low, and the pillow was too soft hence I woke up with backache, neck ache. Will be better if there are 2 pillows (can help to prop up the neck). Dinner was sumptuous, but for me who doesn’t drink the free cup of sake, I have to pay for my own apple juice (which I thought should be free since sake is more expensive than juice).