Wonderful and friendly staffs, location was super convenient, dedicated shuttle to the gondola throughout the day, if could opt to walk 5mins to get to the family chair if you wished. Boot dryer room was good. Rythym counter was good you could just leave your rentals with them before you leave. Unfortunately if you wanted to have your rentals or own equipment waxed/tuned they could only offer taking it up to the base but you would have to go up to rythym base to pick it back up the next day. Washer/dryers located on each floor. Wide variety of room amenities even had a microwave which Aya’s 2bdrm didn’t even have. Restaurants and cafe within the building, as well as the location is right next to dozens of food trucks.

Although the property was supposed to be non smoking I could still smell some occasional cigarette smoke even with my windows closed. Dryers took forever to dry the clothes, and without a remaining time display it was a nightmare to have to keep checking to see when the clothes would be done. As well as waiting without a clue when other peoples clothes would be finished. Our master bedroom air con had some issues and kept making some loud rattling sounds after our 3rd night. Had to just switch it off altogether and left the door open to sleep. Mattresses were a bit worn out after so much usage I suppose. Two of the 4 in our room were sunken in the middle making it rather uncomfortable to sleep in.

location to restaurants and supermarket, shuttle to and from slopes, lockers and boot racks available on ground floor, all very convenient

only one small dislike was the rooms got very hot.

the room size the complementary drinks inside fridge the washer provided, full kitchen facilities for people who may want to cook the PANPURI body wash, hair wash, lotion provided the lobby smell so refreshing wz lemongrass+mandarin orange smell the in house parking provided convenience store very near

no bathtub a bit pity no in house onsen also a bit pity we book the room for 5 person, hotel did not provided blanket pillow for person no.5

Everything about chatrium niseko was perfect! Perfect location in hirafu close to bus stops, grocery stores, retail shops and the gondola! Hotel shuttle buses were fantastic, staff were super friendly and always helpful including helping us book a cab to Kutchan after checkout. Additionally the studio room was so comfortable and homely, we hope we'll be able to come back to staying again in the future! Thank you chatrium!

Very nice property. The aroma therapy was great when you walk in especially after a 2 hours drive from Chitose airport. Staff were great - friend and helpful. Clarissa, the manager (Thai gentleman) and the other reception staff were fantastic to chat with. Wish we had more time here. Accommodation was spacious and very comfy. Kids prepared our meals and laundry on every flor was great. Love it!

Nothing!

This was our second time staying here (once before Covid) and it did not disappoint! Staff are so helpful, Rhythm return counter at the property is excellent and saves walking everything back to them! Green Farm Cafe was a superb spot for our morning coffees and post ski lunches Highly rate The Chatrium, hope to be back again soon.

Nothing!

Great place for niseko. Great view. Nice and very friendly staff. They came to take us by their private cars when we got stuck without a taxi. Very clean big rooms.

Althought there was some misunderstanding with the insect.that we found in the room (it is not a pest by the way), the staff especially Mr Bank was quick to respond amid the peak occupancy rate that the hotel was experiencing. He even did us a favor by providing hotel transport van to the limousine bus terminal.

Everything about our stay at the Chatrium Niseko was perfect - it’s well designed and setup for skiing with good sized rooms, extremely comfortable bedding, good living room facilities and most welcoming and friendly staff. The ski wet room downstairs was great and friendly shuttle drivers to get to and from the snow. Thank you so much.

Nothing - it was perfect.

staffs are very nice and attentive. ski shuttle bus is very convenient so long as you can call the service using your mobile phone. The food from the restaurants at the level one is very good. the place is surrounded by many food trucks if you happened fancy food later the night.

1 bed room has no bath tub. really need onsen or hot bath to ease the sore muscles.