The staffs are nice. The hotel has contacted me in advance of the stay to ask if there is anything they can assist with our trip. This is reallt good for our 1st ime in Niseko. They help arrange with the gear rental, ski course, etc. The location is also good Not far fron the restaurants and they also have the ski valet, which you can ski in and out. The best thing is onsen, both private and public. We enjoyed using the onsen everyday. It is really good that you can relax yourself in the onsen after the long day of ski.

The restaurant. The food and ingredient did not meet the expectation when compare to the price. Overall, I found the hotel was clean but there was 1 incident that the group of hairs was found in the towel.

Location was superb - ski in ski out. Ski room concierge would clean & store our skis & boots ready for the next day, then get them out ready to use. Breakfast buffet was ample with both Japanese & western foods. Staff were extremely friendly & helpful. Organised our transfers to & from the Welcome Centre & Kutchan train station. Shuttle bus around the area every hour was very helpful. The onsen was invaluable after a days skiing along with the private onsen to relax in with just your partner.

The price of dining in seemed a little bit extravagant to other restaurants in the area (although the area seemed expensive to eat at generally).

An extremely well maintained ski resort, with an awesomw view of Mount Yotei. Situated right below the foot of Mt Annapuri, and next to the Hirafu Lift with her own ski-in and ski-out valet on Level 2. My son and I stayed in their one-bedroom suite and their in-room amenities were great. Their resort was staffed with an internationalised team who can cater to multiple language needs, and they are all very warm and attentive. Their response to my queries over messaging prior to my arrival was extremely helpful and prompt to arrange the ski lesson and snowmobiling experience. I am grateful. The breakfast spread is generous with seafood, served in a fusion Jap restaurant. Although their display of the breakfast can be further thought through, the flow and the positioning aren't optimal. The narrow lane also seemed to be crowded with watching service crew. Overall, I love the room ... It was perfect.

Nothing much.

Was able to check in early because my room happened to be ready! Also, when I was leaving I had planned on walking to the bus station but they kindly shuttled me to the bus station since the shuttle bus was heading that way anyways. Google maps also had the wrong bus schedule so we made it just in time. Next bus would've been at least two hours later! Amazingly considerate staff, loved the private onsen as well.

Excellent location: 1-2min walk in ski boots to the Grand Hirafu Gondola or Mountain Center Annex rental center. ~10min walk to places like Tonzanken ramen or Musu bar in the village. Super friendly and helpful staff. Convenient ski vallet service, excellent onsens, and very good restaurant (breakfast included; dinner expensive, but you get your money's worth). Also, could get breakfast to go in a box! The room was beautiful, cozy, and practical. Sapporo vending machine on the 5th floor was an amazing, unexpected added bonus!

Worth noting we were there on a long weekend, but that said, the only downside to the excellent restaurant was that it was very busy. Breakfast was most practical to-go since even arriving for open it would be a ~30min wait for a table, and dinner seemed unlikely without a reservation.

The staff was superb. Very nice and helpful. The facilities were also clean and very fun to spend time in. The onsen was really nice! Our overall stay was very good.

I didn't like that the breakfast juice was warm. I also missed more non-sweet fruit juices such as grapefruit. I missed green tea as well, as all that was available was black. I also would have like loose leaf tea rather than bags.

Good concierge service. Good location, relatively near to F&B outlets. Good onsens. Good that the laundromat is available on every guest floor and is free to use.

Not that I don’t like the facility, but could provide free milk/youghurt/ice cream in a small lounge near the onsen, for an after onsen treat.

Clean, spacious. View from our corner room with kitchenette and sitting room is great.

On arrival by bus from the Kutchan station, we have to alight at the Hirafu Welcome center and walked about 7 min to the hotel. If only there is hotel transport to door step on arrival, It would be great.

Excellent breakfast, beautiful onsen and amazing proximity to Gran Hirafu right outside the ski valet. Couldn't have asked for anything more. Staff was excellent - very friendly and always helpful. Our entire stay was extremely relaxing and peaceful.

Nothing - everything was great!

Love the Mt.Yeti view from our room. It is also conveniently located next to the lift for the ultimate ski-in-ski-out experience. Staff were friendly and we loved the stay!