The onsen are fantastic. Worth coming just for that. We stayed here to access Rusutsu ski resort which was a 40 minute drive. Very few skiers or other gaijin. A fun Japanese experience if you like your holidays a bit mad and going to dinner in your pajamas.

The beds are pretty terrible so we slept on futons on the tatami mats. That was fun but a little hard. The buffet restaurant was pretty good at first but by day 5 we were making jokes about the repetition. No bar in the hotel also. The huge lobby would be an ideal for a cool lounge bar etc but was just empty space. The location is also quite remote, literally nothing around.

We had an excellent stay here. The room wasn’t huge spacious, convenient and very comfortable. The staff were professional and attentive. The onsens were amazing. There’s a huge selection of food for dinner and breakfast.

If I was to be pressed to find negative aspects I would say that the onsens are closed for cleaning for about 3 or 4 hours during the day and at this time there’s really not much else to do. Difficult to access the local area if you don’t have wheels. Having said that. For this location I was happy to stay in and in the surrounds of the hotel for a couple days. For a winter getaway this was very relaxing.

Great authentic japanese onsen experience we really felt was special. The onsen pools are extensive offering both inside and outside options. I often found that I had the whole onsen to myself or only a few other patrons - clientele is mostly Japanese, far less tourists than other spots. The outside pools offer a unique experience with 10 soaking tubs as well as the main pool - with the snow and woods surrounding you it was magical especially at night or early morning and while snowing. While there are a few safety railings and mats that spoil the magic a little, yes it does look as good as the photos suggest. We loved the traditional yukata/samae that everyone wears too. We booked the room with private onsen but didn't even use it because the outdoor onsens were so good. Buffet was great quality and enjoyable for both breakfast and dinner - I especially enjoyed the live cooking stations - the tempura was a stand out- light and crispy. The airport shuttle was convenient and cheap.

A bit remote if you're staying longer than a day and don't have a car but it contributes to the magic being away from the main hustle. Not a lot to do in the middle of the day when the onsen is closed for cleaning and the games room/shops are also closed. Not really a complaint - really didn't need the room with the private bath as we never used it!

Almost everything and especially the outdoor Onsen with colourful baths and amazing views while bathing. Dinner was very good as well. Tatami in the room was beautiful.

Not enough options for vegetarian in breakfast. Almost couldn’t find any food. In the room, the problem was with the bathroom. It was so small that we barely entered the bathroom, and toilet area was so small, like it fits only to children. I still gave this hotel the score of 10, cause it was really really good!

This is an excellent place to stay. The onsen was fabulous - lots of choice of baths, large outdoor area with beautiful views. They swapped the men's and women's onsen location each day so you got to see both of them which was great. The food was fabulous. I am celiac and still managed to find food that I could eat. We were met in the carpark and made to feel extremely welcome.

It is a very large hotel, so it did not have that cozy feel, but they went out of their way to make sure all guests felt comfortable and had personal attention which really made up for it.

absolutely gorgeous place and surroundings, superb services and great breakfast and dinner

only have one laundry machine

Everything is likeable with this resort you will get a wonderful experience and what you paid for! The onsen is brilliant especially the open-air onsen looking at the sky and nature as you feel like you are a part of the atmosphere. Many different onsens to try so it will be an onsen-hopping moment. The food is delicious as I had the buffet for breakfast and dinner, they have many dishes to choose from, also the dessert area soft-served ice cream was a bonus! The room is very nice and clean, I had the private onsen room and it was brilliant! The beds are comfortable, I have even tried the futons and it is a comfy experience indeed. The tatami mats in the room make it very special and it's very present chill down in the tatami room. Overall I love this place and it was an eye-opening experience.

The included breakfast & dinner buffet had lots of amazing choices - no chance of going hungry. The Onsen area was very clean & the outdoor tubs & spa pool beautiful - the hot springs pools are quite traditional in design - so if you are looking for a modern spa experience this may not be your cup of tea. The whole resort was very tranquil - which was great after our stays in some of Japan's crowded cities. We liked the location in particular because it was a bit isolated - not in town - so it was quiet, but if you wanted more bustle & dining options this is probably not the place for you.

Nothing. The Inn was totally charming.

- Nice onsen with different Flavours. Outdoor and indoors very big. - wide range of breakfast and dinner selection with scheduled time for crowd management. - Very classy feel. - Recreation corner with table tennis, mini badminton and claw machines. - Rooms are spacious. Toilet is small but not essential as most bath and stuff done in onsen. - Convenience store in hotel with good selection at reasonable prices. - Unlimited coffee in lobby 24 hours. Nice hot desks for those who need to catch up on some work.

Nothing. Loved it!

Size and available of the onsens provided a great rotenburo authentic with 3 outfits (sleep suit, room wear & kimono) available per guests to wear to meals. The outdoor public foot bath and river in front of the hotel is nice but under utilized, maybe consider some kind of collobaration with other local businesses to bring more activity options. A small refrigerator in the room is useful to store cold drinks.

Spa service menu looked like a good value but front desk explained there's no staff to provide them. Front desk also explained that the weather was cloudy so we were unable to book for the star observation. The bathroom was very small and dimly lit.