The location is good, next to the lake. We drove there and the parking was spacious. The public bath area was good and very clean, but there were many people after dinner. The hotel provides shuttle bus to the train station, although we didn't use it. There was a mistake during the parking that even though the ticket was scanned at the front desk, the machine charged us for the parking. The reception was really helpful and reimburse the expense by cash right away. Thank you very much.

The breakfast area is a bit crowded. I would recommend to go before 8.30 am. We stayed for 2 nights. The first morning the beef stew ran out and they didn't refill it. Luckily we had it on the 2nd morning. It was wonderful.

Biggest room I've ever stayed in Japan! Bright and cheerful with a nice balcony that overlooks the lake. There were 3 of us in one room but there was still plenty of space. The good quality coffee and tea provided in the room are great touches. Love the breakfast too - there's plenty of choices and they all taste good. Would love to stay there again.

We were there on a weekend of the summer holidays, so it was quite full. Had to wait for 15 mins to get a table at breakfast. The public bath was quite packed too. So best to avoid peak periods. Other than that, the hotel was perfect!

Amazing, so amazing! The hotel looks like a 5* hotel, and feels like one. The interior is so fancy, I should have booked it for longer duration, considering how easy it is to reach Kyoto from here. It is double the price of a hotel from Kyoto, but the facilities make up for it. I had the Superior Twin Room - Non-Smoking and the view was amazing and I was lucky enough to catch the fountain show at the docks, which can be viewed clearly from the balcony.

Excellent view over the lake. You get access to their own "onsen", just make sure you read up on the rules so you don't mess things up and offend the local population. For instance, you are expected to be naked.

The staff was barely proficient in English. They were all super friendly and well-intentioned but it did make for some situations where it was hard to get our point across when asking for help.

A beautiful location for a simply gorgeous hotel. The room was lovely with a fantastic view of the lake, the breakfasts were well rounded choices and delicious, and most of all the staff were always helpful. I highly recommend staying here if you want to explore around Kyoto and Lake Biwa, and then have a great place to relax after a busy day, or to take a break and some time to simply relax

The shuttle bus between train station and hotel is a bonus, even though the hotel is only a short distance away. Room was clean and spacious and overlooked the lake which was fantastic. Breakfast was buffet style and variety was good. We enjoyed dinner at both the Italian and Teppanyaki restaurant. The onsen at night is spectacular overlooking the lake. We did not get the opportunity to explore the town in detail, as we spent a whole day at Biwako Valley. and would recommend a stay longer than the 2 nights we were there. The ferry ride around the lake is a must if you have a spare hour and my wife recommends the gift shop.

Nothing. We thoroughly enjoyed our stay.

Nice lake view with great weather, luckily we met summer early lake fireworks at Saturday night, amazing experience. Close to port of the wheeling steamboat(ミシガンクルーズ). Free parking during stay. 10 minutes drive to 24h MaxValu supermarket, 5 minutes walking to Lawson covenient store.

Huge room size and the bed is just facing towards the lake. The view is magnificent. Breakfast is great with lots of food option. Bike rental available (normal bike & electric bike). The hotel also provide shuttle bus service to Otsu Station (3 bus every hour). The Pier is just few steps from hotel and they offer 20% off for cruise ticket.

nothing

Clean, spacious room with a great view from the terrace. The bathroom was also spacious and clean. Wonderful staffs. It offers great service of a old, traditional hotel(in a good way) with a new, clean room.

Nothing (No amenities which I do not mind at all-good to know in advance for your packing). Minor stuff that no convenience store near the hotel in case you need something after 8pm.

Very friendly staff, always happy to oblige. Beautiful large room with spectacular lake view. We ate in the Italian and Garden buffet restaurants, food in both was fabulous if a little pricey by Japanese standards.

Surrounding town had very little to offer. Outdoor pool does not open until June for summer season which was very disappointing.