It has indoor and outdoor onsen! The ambiance of the outdoor onsen in the winter is very spectacular. They also have massage chairs and foot massages. The booking comes with delicious and sufficient buffet breakfast and dinner. When I couldn't book the airport shuttle because I could not speak Japanese well, the staff called them on my behalf and made sure that The room is very nice and clean. It's just a walk away from other onsen. You can 'rent' coat, boots, and towels for free if you want to walk outside and go to other onsen.

Nothing really, but if there is something that I should say, probably that;s the onsen cleaning time. I tried to go after breakfast and it was cleaning time. Anyways, I was able to go again in other time.

Our stay at this beautiful hotel was just FANTASTIC. The location is wonderful, in the middle of the forest in a wild environment where the silence is king. The staff was very professional and gentle, and above all SMILING. The kitchen was very good and the buffet was entirely worth it. The structure is modern but well integrated in the magic athmosphere of Nyuto Onsen and our experience was authentic and breathtaking. The passport which allows you to travel around the Onsens is just WOW. Absolutely to reccommend. We stayed here one night from the 20 to the 21 of November. Michele from Italy

Service was great. Food was excellent. Onsen baths were really good, though the outdoor bath was smaller than expected. I liked the different lighting levels in the room. The womens’ amenities in the baths were great and we purchased some from the shop.

Room was too warm and a bit stuffy. We could not open the windows to let fresh air in due to the stinkbug infestation at the time (there were instructions on how to catch the bugs). There was only one towel provided per person per room, so it was a bit troublesome if one wanted to take multiple baths.

This hotel is more like a resort in the mountains but keeping the spirit of a ryokan. The building is a bit dated but in good condition. The staff provided attentive service and were helpful. The meals were buffet style with some things prepared in the moment by a chef, which means that the food was plentiful.

Everything about the stay was great. Please note that the other onsens do not allow daytrippers from 3.30-4pm, which is quite early considering the travel time to the village. Two nights with a full day of onsen time or being there early with a car are the best ways to get to enjoy all of the different onsens.

Location is on top of the hill it’s far away from village but I love it. Hot spring water is super good quality. Service is nice and friendly. Breakfast and dinner is buffet but lots of special menu served at table by staffs and some are freshly cooked by chef.

Building is a bit outdated but it’s normal for traditional ryokan.

l left the passport in pervious hotel. But,the hotel staff (藤原先生）is very helpful. Helping me to communicate with the previous hotel, since I cant speak Japanese. Once again, thank you for your prompt follow up actions. I would like to express my gratitude to all involved staff and for your profession. Thank you to the staff specially.

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The view, the snow, the accomodation, the onsen, everything to be precise. Worth it to travel all the way to Nyuto Onsen for that. Staffs are friendly and helpful. Even after having dinner, staffs told us to bring some food up to hotel room! Never come across staffs that asked us to do that.

Yukata size doesn't cover my friend's size who is 130kg but it is understandable. Pillows are special and need some time to get used to :)

Great location to Onsen hop. They help you get to the Onsen in Nyuto. Very relaxing resort and great food was included in the stay. Onsen was also very nice. Great view.

There are no private showers in the room. You have to use communal showers in the Onsen which isn't as convenient or private.

Clean and comfy. Wonderful onsen facility. Had a little shop as well. Great meals.

There was a little misunderstanding with the staff about meals but that was because they did not understand English. They did their best I think.

The dinner and breakfast buffet were sumptuous. We ordered sake and added beef on day 2 of our stay.

It will be nice if we can book directly with the hotel website, rather than going though with a travel portal.