Excellent location, just right at the entrance of Lake Tazawa - the starting point of the lake road. It has its own car park with ample parking spaces. The staff who served us were very good. The public outdoor onsen was very good. Both the buffet breakfast and buffet dinner were of good quality, with a good balance of Japanese and western food. Our room was in the main building, looked a little old but clean in general.

Our room was not small but as it had bulky furniture and a pet corner, the actual usable area was reduced. It could be improved if the pet corner were cleared for those guests who had no pets with them.

We stayed for a couple of nights which provided good value. We were there to ski at Tazawako Ski Area with Powderhounds.com. We stayed in a twin western room that was a decent size and it provided nice views up the mountain. We had an ensuite, but only used the shower once as the water pressure wasn’t the best. Meals were buffet style and there was a good choice of food options that were decent without being amazing. The hotel onsen fit into the same category (ie nice but not amazing) and in addition to indoor baths for each gender, there were 3 outdoor baths of differing temperatures plus hot pots.

Shower pressure. Varied food each day at the buffet.

The room was spacious and well kept, and the facilities were perfect. However, what I found the best about Tazawako Lake & Onsen Resort was the staff. We spoke very little Japanese and used a translation app, and even then, a wonderful gentleman at the front desk spoke excellent English and accommodated us with such kindness! Our main reason for staying was to be able to attend a fedtival in Kamihinokinai. We hadn't realised the trains stopped running and nearly gave up hope, but he helped us organise a taxi from the hotel and back again. We had all but given up on being able to get to the festival, but he was incredibly kind and patient and worked beyond expectations to help us attend! The staff were wonderful and made the experience 100 times better. Also, the breakfast buffet and view of the mountains in the snow were 10/10.

The pillows are memory foam, which is lovely, but they're fairly small, so if you're not used to smaller pillows, it might be a bit hard to get your head comfortable.

The onsen, traditional Japanese thermal baths, were amazing and there were two different ones as well. Also, the food provided for breakfast and dinner was amazing. There was a great variety of dishes coming from different cuisines, apart from a lot of traditional Japanese dishes. The hotel was in a very naturalistic location, with mountains and green spaces all around it.

The room had some minor damages. Also, given the overall cost, I expected the staff to speak English a little bit better than they did.

The onsen is super nice and big and clean with outdoor bath. Be aware that opening hours is 5-9am and then 3pm-midnight. Room super spacious with fridge. You can have free cold and hot drinks at the lounge. Lounge have a smoking area, microwave vending machine.

Honestly the staff at reception desk are not helpful at all, I know the language barrier can be a problem but at least other hotel tried their best with translator. No explanation at all when we reached about the free drinks and onsen hours. Next day I've asked if a specific road was open, the guy just answered "I don't know"....

All the best except for our room is near the dog friendly zone. Unluckily, there are the baking dogs in two rooms near our room. The staffs are nice. They were willing to change us to the new room far from that zone as soon as they could. The food is the best. The staffs are the best. The view, the atmosphere and the clear sky at night are the best. Worth to stay here.

The dog zone. Except for if the guests can control their dogs, that won’t cause any problems.

Both breakfast and dinner were buffet style, with a wide variety of foods to choose from. That said, the food wasn’t always top-notch, but I never left unsatisfied. However, be aware that you should allow yourself an hour for grazing, so try to show up near the beginning of your time slot. They had 2 sittings, one at 5:30 pm and another at 7:30 pm. They close it down from 7 to 7:30 pm to prepare for the 2nd sitting. We showed up at 6:30 pm the first night and were turned away due to lack of time, so we had to rebook for the 2nd sitting. Another thing I liked was that they had both indoor and outdoor baths. I liked the outdoor one especially, because I was able to look at the sky and relax more in the water.

This place was better suited for people who drove to the hotel, although they do have a shuttle bus to the Tazawako train station. However, to see anything else involved walking and taking the local bus system.

The onsen was wonderful, and the breakfast buffet had great selection! Dog friendly room came with so many nice amenities (bowls, crate, pet sheets, popp bags, free sachet of food) Staff were so friendly on check in!

Duvet was covered in dog fur (not our dog), other dog owners left their dogs in their rooms while they went for dinner/ onsen. The dogs were crying/ barking for hours! Not the hotel's fault, but it made our dog pretty uncomfortable/ upset. The bathroom floor was also broken/ sloped. Thankfully we had the onsen so didn't need to use the shower! Also, no hand towels in the room.

The dinner and breakfast buffets were really great, the staff attentive and very friendly. The surrounding mountains are impressive and the onsen bath with a relatively big outdoor part is great.

The resort is a little bit off the public transit accessibility but offers a free shuttle service to the next train station. The immediate surroundings of the resorts are a bit concrete heavy with loads of parking lots.

Good breakfast and dinner with helpful staff. Good location near ski field.Clean room.

Had to drag our luggage from the outside up 12 slippery steps, no ramp or anyone to help. Could not get even a small early arrival nor late departure concession even though the hotel was practically empty on our midweek departure day. One small and very thin towel per person, not enough to last you the day.