cleanliness

At the moment of the check in I had to wait 25 minutes no one at the reception counter the office was locked

Great location, easy to find, the property wasn’t busy, so I had no neighbors above, below, or next door to me. They accepted my cat even although they don’t take cats. However, I did pay a large deposit for him, even although my cat is my emotional support animal. Rooms were relatively large. Lots of parking.

That the woman at the front desk said that they don’t accept cats, only dogs when my cat is a legal emotional support animal who comes with legal documentation. I was extremely exhausted the day I checked in, and the last thing I wanted to hear was this woman complaining about a cat. She asked the manager who authorized my cat, paid a large deposit and she kept on telling me that I’ll lose the money if he pee’s on anything. My cat Ruger has been on the road with me for a year, and not once has he let me down. He is honestly the best cat ever. The bathroom was in need of repair. Had to go down and ask for extra toilet paper.

The Suite is awesome, it has a large living room and dining area, with a separate bedroom and a HUGE bathroom with a bathtub that fits 2 person, and a large shower that fits more than one, we found this place to be a perfect romantic gettaway on a budget. I will be booking this place again, as it was comfortable and a great value! We truly loved our room

The mattress is due for a change, it sinks unevenly and it can be uncomfortable, the water to fill the tube comes from a hole in the ceiling and it sprays the water in all directions, making the walls and floors wet... On top of that, because it's raining down the ceiling, it steams and wets all the walls, doors, mirrors and floors, making the surfaces very slippery, if they could manage that issue, that'd be awesome (and safer)

Would have given a "5" for the staff, but young "don't give a hoot" attitude young lady, checked me in. No "hello" no eye contact. Appeared bored and not happy to be there. By comparison, Rosie answered all of my question before booking, and unfortunately, upon arrival, she'd left and didn't get to meet. Also, another Lady was great upon check out. Kudos to both! Perhaps hiring seasoned, mature staff, that want a job might be considered once this pandemic left over "don't want to work" workforce gets ousted?

Hospitality business can be tough but hiring people that have a "can do attitude", and want to be there, should be considered. It makes the difference between "we want to book again: vs NOT? Not major issues for short stays, but the hot faucet wasn't working, and tile floor in bathroom could've used a liltle moping. It appeared to still have mud from shoes making contact with perhaps slightly wet floor?

The front desk was very friendly we had a problem with the cable TV & it was taken care of immediately.

No iron & no microwave.

Large room, easy parking, fridge, two sinks in the room - absolutely exceeded my expectations given the great price and free parking! Staff assisted with requests immediately.

FYI, breakfast has been discontinued for the time being at the restaurant, and there is no housekeeping for multi-night stays - neither of these things were an issue during my stay, I felt this was appropriate given the budget price.

. Extremely Satisfied w.... ALL.... aspects of my Stay... Upon chk in....which I was early for, yet unaware iof the time... I rudely interrupted the Lovely young 👩 behind the desk when I thought she had finished w another guest... She very politely n professionally asked me to allow her the time to finish w the previous guest... I waited w pleasure. I had requested the quiet area of the hotel, as I was there to catch up on rest n relax.... This wonderfully accommodating woman.... put me in the most perfect spot n unoccupied part of the hotel... Being Sunday night ..the hotel was not overly busy... I truly relaxed n took nap..after nap . several times.... The shower was great w the overhead dripping head that gives that great rain affect... Had to use it several times as a sauna...lol... Did some basic exercises in the room as well as space did allow it... The Room was Great... The Staff "Jenn"... Was even better... Spoke w her only a few times n bought a couple of drinks...in the lobby... Great customer service that comes from being a Decent, Giving n Polite Society level Person... Been there many times Had a similar experience while there w a Front Desk woman by the name of Karen... Great Staffer... But she's no longer there... Will miss her... But as long as Ms Jenn is there Not so Much...😒🤣 Nice place Better Staff... Kevin Sayles 🇺🇦⚔🇵🇱🤍

I had to leave tooooo Soon n return to the real world Wanted at least one or two similar relaxing evenings and exhilarating wake ups.. Like my Best Monday morning Ever!!! Thanks to who made me disappointed... I had to leave!!!😒

Room was very large and nicely updated, staff was friendly, great location!!

Exterior needed some better maintenance, pool was green and unavailable, no breakfast or maid service. Semi permanent residents occupy half the hotel so limited parking.

It had been a while since I had been there n I sent an email to ask for a certain employee who had cared for me in the past to take care of my specific needs... She wasn't there but apparently she was contacted n she passed on the info to the young lady behind the desk who was on duty... I was cared for in professional fashion n when my remote was a small problem.. It was taken care of quickly... The maintainence man remembered me n greeting me when he took care of my problem... The place to me is like my hole in the wall where I can go n hide from the world...

No Smoking rooms!!!!

Rooms were huge! The bed was so comfy it was hard to leave in the morning. This has been one of the best motel I’ve stayed at in Pasadena

More towels and there were random people in the parking lot. I don’t know if they were guest but it seemed like they were hanging around in the cars.