The hotel was perfect.

I was very disappointed that when I checked out, the hotel personnel refused to order a taxi for me and insisted that I use a Hotel car which was double the price. Every hotel in the world gets a taxi if you ask for it.

Great room interior, spacious room,spacious bathroom, modern, comfy beds and very luxurious. The staff were all friendly and the facilities and the pool are very nice. Top 3 in Amman now for sure!

The reception staff were a bit lost but I assume cause its still a new hotel they should surly work on that.

The hotel is excellent and brand new. For a new hotel the service is impeccable too. It’s hard to fault in all honest and compares favourably against the St R and 4S

Pre-stay comms were a bit hit and miss

I love the people who work there, particularly the receptionist Ashraf. He is so accommodating, kind, professional, and caring. Love his smile as well. The young guys who work at pool area are also very nice. They are the gem of Ritz Carlton.

Nothing. I love it all.

spacious room and luxurious facilities provides privilege

breakfast should have more selections of foods

V.good hotel .. location .. service .. rooms

... the breakfast is traditional they must be improved .

amazing the best hotel in Amman

nothing

Overall experience was great we booked two rooms including breakfast, the breakfast was very nice with a wide selection of foods and drink options 😋. On the last day we asked if our checkout could be delayed the staff offerd us a free late checkout till 4 oclock which was great. A few highlights of my stay was the lady in the lobby who played the harp which very soothing and created an atmosphere of elegance. Also finally on the last day while we were sitting in the lobby we got talking to a member of staff her name was Leah she gave us a short history of the hotel and back ground information on some of the art pieces in the hotel she was lovely and very friendly.

First of all I am so happy and It was my pleasure to stay in The Ritz-Carlton Amman for 5 days on my trip from Dubai, The Welcoming from the staff is so classy I would say Thank you to Mr, Abdulla in the Reception he is so respectful and he have a very classy way with the customer's Also Mr, Hassan and Mr, Faris they are so gentles the treat with them is so comfortable In the morning at the breakfast I was so happy to meet Mr, Anas he is so respectful, smart and Intelligent he works in his mind and his hart he is so great with his staff Also lith he is workful respectable and smart The food is so tasty and delicious All the staff at the breakfast Khalid, Khala, Mariya, Aamer, Yaqen, Mustafa, Noufel, Mouatasem, chef Osama, Chef Ahmed almasry are greatest staff I've seen Ms, Ghazlen and Mr, Faris they are so nice and classy they Farewell me with flowers The spa is so comfortable there, Areej and Sara are so nice I'm really so happy to visit The Ritz-Carlton Amman I enjoyed and I will put Marriott Group the first op in my list

Clean , friendly staff ،luxury ،The breakfast is excellent and varied

Only the unpopular wines and drinks in the fridge should be removed when we ask them to remove .