I had a truly enjoyable one-night stay at Four Points Sheraton Desaru. The hotel’s location is fantastic—right in the heart of Desaru town, with plenty of shops nearby, and still within easy reach of Desaru beach. The area is lively and vibrant, especially at night. The lobby was welcoming, and my room was spacious, clean, and incredibly comfortable. Breakfast was a highlight, offering a fantastic selection of dishes. The staff were kind, attentive, and very helpful, making my short stay all the more pleasant. I look forward to returning for a longer stay.

There’s nothing negative to note about my stay—it was perfect from start to finish!

initially I thought the Buffet Breakfast was lacking variety until I realized Four points breakfast buffet was way better than St Giles. I love the central location to all the spots as I could go to the Mini Zoo, lobster restaurant, Beach and Adventure Park within 10-25 mins drive. There seem to always be a firework at 8pm as well every night. Some good foods and supermarket near by. If you stay near lotus area or hardrock, you have to make a trip out and it cost a bomb. It was a very comfortable stay for such good value.

No major complains except the room soundproofing is not that good. The pool is a bit too small as there are many guest and can be very crowded to enjoy it. Balcony doesn't seem safe as the Railing seems to be loose and shaking. I just told my kids to avoid the balcony to be safe.

Had a great stay twice when we are in Desaru! They have improved from wooden card to normal card so it will not get destroyed in the pool. Had such a pleasant stay the 1st round that we went back again on the 2nd time. Security guards are friendly and was really helpful.

Was charged full fee for parking despite validating the touch and go card and paid the daily parking when we check out. Filled up the form for refund but it took ages and still not refunded as it is processed by the parking operator instead of hotel. Would appreciate a more coordinated response and it is not a valid excuse to say unable to expedite as the parking lot is in the hotel. Because of this we may not consider to go back the next time we want to go Desaru.

Very clean premises and smooth checkin. Room was spacious and lots of cabinets to store things. Toilet was clean too. Breakfast had quality food and a good variety of choices. Staff are friendly and also greet the guests, particularly the security staff who open the doors with a warm welcome.

Bed was good but pillows were too soft. Couldn’t sleep well with the pillows. Also, it will be good if the hotel had their spa. There is no spa nearby too. We were referred to go the spas in the resort hotels for massage. We didn’t as it will be another 15 mins drive out.

I had a wonderful stay at Four Points by Sheraton Desaru. The hotel was impeccably clean, and the service was prompt and professional throughout our visit. The breakfast spread offered a wide variety of delicious options, catering well to all tastes. My toddler especially enjoyed the pool. The location was also excellent for our needs. While it’s not near Desaru Beach, it was still conveniently located close to the places we wanted to visit, such as D’Laksamana Restaurant and Desaru Seafood Corner. There are also shops, a local market, and a supermarket nearby, which made it very convenient for quick errands and snacks. We were especially grateful for the hotel’s effort in accommodating our request for connecting rooms, making our family stay even more comfortable. Overall, it was an excellent experience, and I wouldn’t hesitate to recommend it to others. Thank you, Four Points Sheraton Desaru, for a memorable stay!

The hotel breakfast was satisfactory, though not particularly special. It offered a variety of options, including a roti canai station, nasi lemak, and western staples like omelettes and sausages. I recommend arriving before 8:30 AM, as some popular items, like rendang, tend to run out later in the morning.

The food for the morning buffet was relatively lackluster in quality - go out of the hotel and have a great Malaysian breakfast if you can. That being said, I usually do not expect much for hotel breakfasts - it was decent enough to keep the stomach full and get on with our activities for the day.

Central location for shops and eating. If it isn't your preference to have a hotel breakfast buffet, there are plenty of choices for local or western breakfasts and other meals across the road. Hotel shuttle to the Desaru Coast area was handy too.

Had a room with an aircon vent (in-ceiling cassette type) right above the bed. Some might like the airflow but it's not my personal preference for the air current to be so direct. Other aspects of the room were fine though. Note the complimentary transfer from Desaru Ferry Terminal is not synced to the arrival times of ferries so we took an expensive taxi ride to the hotel from the sole taxi in rank rather than wait 30-40 mins more in a terminal with zero retail attractions.

Great variety of food in the breakfast. Great location as it's near many dining places and a Supermart.

When we checked in the first day, the reception told us that breakfast was not included but I clearly remember that it was stated in Booking.com that breakfast was included. On the day of checkout, the hotel staff at the breakfast area told us our breakfast was included... the reception could have checked more thoroughly and gave us the right information so our family could have enjoyed the breakfast.

The hotel facilities and rooms are clean and up to the standard of Sheraton. The hotel is built in the new commercial area where there are convenient stores and restaurants within walking distance.

The location is far from the beach, so this is not a beach holiday location. The staff at times can be a bit uninformed. I was with my mom who has difficulty walking. On the way to the lift, we passed by the restaurant where I asked for a chair to sit down. The question asked was, 'do I have a reservation?' The restaurant was empty, btw. Also, upon checking out, I just found out about the games room. I asked what is in the games room. The answer is 'You have to make a booking first, sorry today we are fully booked'

I recently stayed at the Four Points by Sheraton Desaru, and I had an excellent experience. The hotel is conveniently located near the city center and within walking distance of numerous shops, making it easy to explore and find dining options. The rooms were impressively clean and spacious, providing a high level of comfort with plush bedding and modern decor. The amenities provided were more than sufficient, including a well-equipped gym, a relaxing spa, and a lovely rooftop pool. Additionally, the secure carpark gave me peace of mind, knowing that my vehicle was safe throughout my stay. Breakfast was good too.

One area of improvement would be the pillows, which were a bit too soft for my liking.