I love every bits in GS, from the staff and the facilities. We requested for an extra bed and extra towels. The facilities are all clean even though there are many people staying. The pools were clean. The area for sun bathing clean. The rooms are all well maintain and clean. They prepared very well.

There's always room for improvement I believe! Overall was excellent and I will definitely come back for another stay! It's jammed everywhere because it's CNY and not much choice for food in BF might as well eat at the hotel!

Love the pool as it has 3 big pools for adults and 2 for kids. They also have a splash pool which my kids enjoyed so much. We also love the view from our room; can see the beach, the view is superb. Also love the kids room where my kids enjoyed playing the games on the desktop.

Felt uncomfortable with the foreign tourists who sunbathed/swam with their bikinis. I think it is culturally inappropriate as Malaysia is a Muslim country, so the hotel should provide culturally-appropriate guidelines for the foreigners jn terms of dressing. For example, they can wear short pants and shirts (any swimming attire with those features) which do not expose their bodies too much. We, the Malaysians should reflect our Malaysian identity and be proud of it, not try to satisfy others' needs by forgetting our own principles and rules. Let them learn to respect our moral values and principles and it's a good thing for everyone .Due to this, I would say this would be our last visit to the hotel unless the dressing policy is improvised in the future.

The pools, the beach, kids lounge, staff at the reception

Two employees (of Indian heritage) at the concierge desk scam people when ordering taxi. They don’t have a standard price for everyone, it changes every day. When we ordered a taxi from outside they got involved and went to talk to the driver.

The whole place was wonderful. The hotel was outstanding and great value for money. The yoga instructor was brilliant. We chose to eat out and found that the local eateries were amazing. The hotel staff were very knowledgable and helped us with everything. Nothing was too difficult. Even when a small section of the dining hall ceiling fell next to my sister in law, the staff couldn’t have done enough. They were very concerned and dealt with the unfortunate situation straight away. Very apologetic and super friendly.

The whole area outside the hotel complex needs a good litter pick. There was rubbish everywhere including the beach. Maybe if all the hotels get together to sort this out the area would be more appealing.

I appreciated the warm and helpful service provided by a staff member named Wind. He was always friendly, greeted everyone with a smile, and made our stay more enjoyable.

Hotel was as good as our last stay 24 years ago. Fantastic pool and grounds.

The staff, sadly, were not as professional nor as engaging as on our previous stay. Seemed to be a distinct lack of staff management and supervision.

It was really lovely sitting by the beach every evening, watching beautiful sunset. All staff were so friendly, kind and attentative. I'd really like to send my big 'thank you' to Djul, Jeff and Amal at the Sigis Grill & Bar, who really made our stay very enjoyable and comfortable. Also another big 'thank you' to Wind at the Concierge - I was supposed to move to Georgetown but the booking got suddenly cancelled so had to extend 1 more night at Shangri-la - Wind was detailed with checking everything on my last-minute reservation, made us feel so safe and relieved. For breakfast- it was a good mixture of local menus with western menus, also the seafood buffet 1+1 was a good option. I did enjoy staying here!

My kids loved all the pool . Also me and husband very enjoying the vacation

Some of your staff used the bad words to me. Because of im scared of the slide at the pool . Im just take precaution for my child and i think that's should not be problem for me if im scared of the slide . . The malay staff should give education how to serve customers and respect customers. Im not pay for the words "BANGKAI" for me im just paying for the good vacation. Hope you will improve and teach your staff and know what's the meaning of SPP . . Thankyou so far all good from check in and check out. Just disappointed with the staff at the slide pool . Tq

The breakfast choice was very good, the pool large with plenty of seating and great view from room balcony facing the sea.

The pool area was quite noisy, as a large play area in the middle, so a lot of children. Just a bit too large for a couples getaway.

Its location is excellent. The hotel layout was good. We were offered to go with Mr Wadi a chauffeur who Drive us around to three tourist attractions and waited for us at said location till we completed our trip. He patiently brought us around to Penang Hill, batik factory and entopia the butter fly farm in 5 hours. It was Such a pleasant day. He also brought my Daughter and her partner in the early hours of the morning to the airport. Best service ever! Breakfast served in the hotel is excellent except on the last morning it was too crowded and we had to move to the beach side location. We didn’t mind that but one of the managers was abrupt and informed us it was closing soon. We had to tell him we were sent down to him by the main venue. Otherwise everything was pleasant.

As above