Parking mudah, receptionist mesra, view cantik, tenang, memang akan repeat akan datang. Thank you for your hospitality.

Ambiance was nice. Cooling, pool area well maintained only that not stroller friendly for babies, its far down due to land level if highland. But it was ok. Complimentary coffee at the lobby

No bfast but cafe there good only not enough food when we came down at 9.30.. should estimate more when peak hours

Great location if you're planning to take the cable car up to Genting. Ample room space if you're going with your family. The front desk staff Misha was very friendly, professional and accommodative. Will definitely visit again!

Nothing severe to complain

Ample parking area Good staff Spacious room Free flow coway at reception One moment i found it difficult to find reception area. But the staff fastly contacted me to give a help.

No so far

It is located in close proximity to amenities (food, convenience store, etc) but still nestled within the tranquility of nature. The room is clean and spacious, it has hot water, enough pillows, iron, aircond and also ceiling fans. The guards and receptionist are nice. Easy check in and out with free parking. Simple ala carte breakfast is available at the cafe with reasonable price.

Would be wonderful to have a heated pool as it was very cold to swim (cold to us Malaysians who accustomed to hot weather)

I like this place.. strategic place.. I happened to come, rainy day.. cold weather.. there is a cafe inside the hotel area.. go out and just a few minutes there are many restaurants and grocery stores also 7e. easy to find.. the place is quite quiet supposed to be.. and the swimming pool is also interesting. I came with my husband and 2 children. and the staff is very friendly and very helpful. and there is a staff named zarina she is very polite and sweet.. definitly I will come back

I'm on the 4th floor and at night around 1.30am until 4am my children and I can't sleep because the neighbors above are very noisy. heard the footsteps of their children running and heard noises. I am very upset with this matter because there is no privacy when sleeping. I was informed that the floor above me is not under the management of the hotel and I hope something can be done because it is very disturbing to other visitors if it happens again..overall was okay!!

Received in advance the instructions on how to get there, and it was quite easy/straightforward. Easy check in procedure as well, with a good service from the staff at the reception. Room was clean and spacious, and the daily housekeeping was good. Provided drinking water on a daily basis Parking available on-site.

Minor downsides were: - Shower, quite weak water flow - No breakfast (3rd party cafe next to it with paid services, but limited options).

I had booked a superior double bedroom with a balcony for three nights. The room had a bunk bed and a huge TV with an internet connection, that my 6 year old daughter loved. The room was kid friendly with a nicely done up bunk bed ( huge Disney character pillows/bedsheet/blanket ) and a play mat big enough for my two kids The balcony looked over the swimming pool and the hills. Good spot to have your morning tea The Garden Cafe at the hotel was a beautiful place to have breakfast and has swings/ small fish filled pond/greenery The staff at the cafe understood English and took very good care of our food requests ( breakfast and dinner)

The location is a bit far from Genting Awana Amusement park and Bukit Tinggi. Had to book a Grab (Uber like) on a couple of occasions and could not find one. However, the hotel staff was kind enough to book a Taxi for us through some other app

The resort was somehow underrated by most. Me and my family had a great stay here; started from the clean room with best view up to the staff excellent services. The facilities were complete with gym, pool, bicycles for rent, cafe, hall and the staff Shima even brought us all to promote the penthouse. We will definitely come again soon.

The pillows can be improved further(quite hard).the rest were all good.

Stayed a night at Superior Twin Room. Room space is big enough, equipped with 2 super single bed. The cleanliness is good. The staffs also friendly and willing to help. We had problem with the room door which is cannot lock. We raised this issue to the staff and they are able to address the issue with the room door, resolving it promptly. The location is away from noise, although it requires a bit of extra driving after passing the Petron petrol station.

The cons is the bathroom door lock being tricky and hard to unlock once it's been locked. The parking for hotel guest is actually limited. So we have to move to the rooftop and park at uncovered area.