The location, concept and decoration were amazing. I absolutely love the hotel lobby and the relaxing music plus environment. Every nook and corner of the hotel area offers great photoshoot opportunities. Room is marvellous with comfortable bed and great facilities. Staff are very helpful and friendly too. Will come back whenever we need to travel north again.

The parking was a bit inconvenient, especially for elderly. Not suitable when it rains, coz we need to go up the slippery stairs from parking area, without any covered path to the lobby.

The friendly staff, the cleanliness, the varieties of the breakfast spread, and excellent restaurant staff. Keep it up!

I would rate 10 out of 10 but had to reduce it due to the waiting time for check-in. Our rooms were only ready at 4.30 pm. Then, we placed an order for in-room dining, and it arrived only after we called twice, 1hr and 30mins late. Luckily, the fish and chips were superb!

Beautiful design, comfortable and spacious room. Breakfast spread is also nice. Water park is just next door. Friendly Staff. Weekday stay during the holiday is the best.

Nothing. Everything is great during our stay. But only the communication can be better between staff should be enforced. Every staff should be inline with the procedures or process during check in and check out. Apparently, during check in - I did not receive any blue wrist tag and white access card (for pool and gym usage) During check out, I was asked for the blue wrist tag and white access card which I find quite uncalled for as they should check in the system if my room has been issued with those items.

Enviroment is nice..

Need improve during breakfast, staff hotel need bring us to the table that availble or vacant. When i'm asking the staff also don't know which area table ara vacant.

The facilities in the resort and ambience are fantastic. The staff are approachable and very friendly.

The resort is located away far away from the island of Penang. Not many activities can be done there except in the Bertam Water Park which is just beside the resort. Only a small Lotus mall, Mydin Hypermarket and eating outlets are found nearby. Restaurants are located nearby too but you need to have your own transport to reach to the places easily. You may have problem getting a Grab back to the resort.

Bertam Resort has an excellent theme and magnificent decorative elements. The best thing about this resort is that the staff are super friendly and helpful. Their warm welcome make us feel like coming to a family reunion. Thanks for providing the xomplimentary towel origami and birthday cake for me to celebrate upon arrival. Everything is memorable about Bertam Resort. From reception --> concierge --> f&b --> housekeeping, everyone never fail to greet us with a genuine smile. Iqbal, warmly served us the welcome drink during check in, and was the last to make us coffee and sandwich to go at check out. Reception was also superb with Iskandar, then the next day, Amir Hamzah provide us with info about Kg Agong. Breakfast has an excellent variety, we especially love the local and traditional delicacies that were included, such like Apom Lenggang, Roti Jala, Serabai and Nasi lemak basmathi. Croissant and pastries are freshly baked too. There are many scenic spots to capture too. The room is clean and cozy, bed and pillows comfortable, even more, treats like peanuts, m&ms and drinks are very much appreciated. We are happy to thank the management personally on the last day. Bravo Bertam Resort Team for a memorable hospitality. Best wishes and we would surely come again in the future.

The pool is extremly nice. However, we had to tolerate quite a handful of children in the adult pool. Perhaps parents can be more mindful that the kiddies pool is there for your kids yo use. Other than that, it would be good to monitor people bringing outside food and eat by the poolside, because it doen not seem right to use the facilities as such, when there is citrus bar to provide f&b needs. Security and parking are great, but during weekend events, guest parking area seemed limited. Maybe, patrons for such events can park at the other side and ferried using buggy to the eventplace. This can avoid fullhouse parking when guest return to the resort at night.

1) Family room facing pool was superb 2) The facilities : huge pools, comfy cabana, citrus bar, kids club, gym 3) Breathtaking views 4) Moroccan vibes! 5) Panoramic lobby 6) Many activities during school holidays! 7) Picturesque Resort👍 8) Love the music, love the vibes 💕 9) Valet parking 10) Citrus bar was amazing 👏

1) Q for check-ins too long should provide another method during peak season. 2) Lobby was too hot at noon & at night with mosquitoes. 3) No direct number to concierge. Need to call reception to transfer bags. Call un attended. 4) A bit caos at the concierge during check-in time. 5) Need to improve on breakfast selections. Getting bored of the same food after 3 days. 6) Cleanliness 3/5. 7) Family room was way too small. Beds were cramped inside. 8) Feels un attended at 5star resort. Need to find staff at lobby for any issue 😩 9) Resort provides extraordinary details except for the service.

Spacious lobby, many seats, hotel decorations, coffe bar The staff named Tyra assist and doing good job, she manage to get my room near to each other (same level) i booked 3 rooms Breakfast was good

Smelly outside room early morning which i don't know where it came from No iron board in my room which provided at other room (i booked 3)

I love the interior design of the hotel. The view from hotel window was astonishing too, I was lucky to get a room facing the beautiful swimming pool.

Not really a dislike but just a suggestion. There are a few small township just right across the main road facing the hotel, it's not really far if you have transportation but it's quite a distance to walk from the hotel, crossing the main road, etc. For guests without transportation, other than taking e-hailing transportation, maybe hotel can provide like a shuttle service (time & location basis, by request or minimal fees) to transport them from the hotel to the nearby township area (for shopping/dining/etc).

I loved everything about our room. It is spacious, clean and the view auto curtain function overlooking the theme park is just the way i imagined. Check in was smooth. The best part was the pool. The biggest we have ever had and we loved it. Never too crowded. We also did order room service and the food was delicious.

We stayed for 2 nights. On the second day, we went to the theme park for a whole day and after a day full of fun, we are looking forward to rest in a clean fresh room. Apparently we came back with the same room we left this morning. No housekeeping although we have called for it that morning and remind again at the reception before we left. Takes ages to refill the water bottle. They even didnt take the dirty plates from our room service yesterday. Perhaps adding more housekeeping service would be better as I understand the place is huge.