We really loved this hotel! The location is fantastic, just a 6 minute drive to KLCC. The room are very nice and modern with good shower water pressure. The staff were really friendly and helpful at all times. Super impressed and will book every time we visit KL from now on.

The room I booked advertised a king size bed and a sofa bed but upon check in, I was informed that I had to pay extra for the sofa bed to be used. I didn’t like this extra cost and it should be made clearer on the booking. Also, the pool is under maintenance and is closed which was very disappointing. It was a major reason we booked this hotel as we wanted a pool for exercise. Not sure if the lack of transparency on either of these issues are down to the hotel or booking.com but I think these types of things should be made clear when making the booking. Also, one last point is that although the hotel is very beautiful and modern, the surrounding area and streets around the hotel are very dirty and run down.

The staff was helpful and very supportive. The breakfast selection was very good, we particularly enjoyed the Malay options. The staff allowed us to check in at 11AM as we had requested via mail (though the official checkin time was 3PM). After a night flight, we were happy for this extended benefit. Our special thanks to Farhan, Hanif and Mehedi for making us feel at home.

While we were delighted at the early checkin gesture offered by the hotel, the process itself took very long (we landed at 10AM and got our rooms at 11:30AM). There was no queue but it appears there were systems problems.

The location of the hotel is close to the attractions places and public transportation. The rooms and bathrooms are spacious, comfortable and have complete facilities.

The way down to the parking lot and the basement space is very limited. You have to be more careful. Breakfast could probably be improved. Thank you.

Newly built modern style

The breakfast is not tasty….pls variety the food.i stay there for 5 night and everyday the breakfast menu is the same.

Clean after refurbished

Stayed at level 4, room 0403, room facing river, karaoke session from the Medan Selera can be heard from this room (past midnight), the corridor going to the lift is polluted with cigarette/smoking smell.

I stayed at the hotel from the 25th to the 26th. When I arrived, the staff were excellent—clear instructions, friendly service. Upon entering the room, I was amazed. The room was super clean, well-organized, and spacious. The air conditioning was cold, the lighting was perfect, and the bathroom was spotless. As for the food, I took the breakfast package, and the food was delicious with a good variety. I was very satisfied with the service, the food, and the strategic location. Overall, I was happy with everything, and I definitely plan to return. I would highly recommend this hotel to everyone! Thanks!

Nothing

Service by staff was very good. Check in was smooth. Ali was very helpful. Breakfast selection was good. Staff were very helpful and cheerful. W are vegetarians and Chef Fazal came personally to offer special meal for us, and also showed us veg options at the buffet spread. Overall excellent service and we really enjoyed our stay. We drove our own car, and most places we visited was easily accessible from hotel. Secured parking (MYR 10 per day) available.

Very helpful staff and the facilities are new and well kept

Wifi connection in the room was quite poor

Excellent Stay for 5 Days. 1. Spacious and airy rooms with high ceilings. 2. Excellent natural light throughout the day. 3. Large windows offering great views. 4. Large TV for an enjoyable viewing experience. 5. Good overall view from the rooms. 6. Well-designed artificial lighting for a comfortable environment. 7. Excellent ventilation in the rooms. 8. Eco-friendly approach with durable toiletry containers. 9. Glass water bottles provided, with free water refills available. 10. Sufficient number of elevators, minimizing waiting times. 11. Efficient elevator service with less than 30 seconds wait.

Plastic tea spoons used in the rooms and at breakfast, which may be less appealing compared to metal or eco-friendly options.

There was no wifi connection in the room. Even after complaining continuously for 3 days, they did not rectify it. Most of the time lift was getting stuck and once we were trapped inside for 5 minutes