Asked to set up some simple birthday towel folding and balloons and they really exceeded my expectation, when we entered the room it looks so well decorated and fancy!! Really appreciated the extra effort from the staffs as this is foc.. for this price there is a decently big bathtub, slightly old but nice room, and it has a nice view facing the mosque

During the check in, the process was messy. Crowd management was bad because there were some big group tour check in as well, the staffs just took their time slowly and there is no structure in place. After the check in, it took us at least 30 mins to wait for a lift to go up (: yes, just going up and the staffs didn't bother to arrange or assist those with luggages. No proper parking below the hotel too, u have to park under hartamas retail and go up the lift and just find yr way to the lobby

Everything was processed smoothly. The room is exactly what I expected. Clean, comfortable, everything is functioning well. I extended my stay for another night!

To have their own designated parking with fixed rate of parking fee. I need to do work outside of hotels, so parking rate for in-and-out of hotel is covered by my own T&G. Total per day until check out is roughly MYR11 plus. Hopefully hotels can have their own cards for parking & fixed rate.

Lovely rooftop pool and view, the bar on the top floor was really good 😊. Alvin was our waiter a great salesman too. Room had to be changed the second one was fine.

The first room had small single beds not what we asked for. The carpet was stained the curtains all creased, food crisps under the bed that had been missed. It was rated 5 star but needs halls painting and updating. The reception desk staff wanted an extra 288myr to upgrade we had already paid 355 so it was not helpful. We were moved to a double room which was a better first impression., but not great for a 5 star hotel. Restaurant staff are too attentive 3 waitresses hanging around the table until you had ordered which makes you feel pressured to order quickly. Our food wasn't great either too much batter on the prawns. Again when paying, the waitress was so close to me at the table I could not get my purse on the chair next to me. Very off-putting.

Everything is satisfactory except Valet service!!

Valet. This is my 4th visit. B4 this I have no issue about valet. Everything was ok. But yesterday my car was moved to the back of the hotel without my consent. I thought first come first serve. My car was valet parked in the side front of the premises b4 being moved the next day to the back alley of the hotel. For me this is safety issue. In front would be safer than behind the premises. Hence have to walk further to retrieve my car.

Efficient check in /out process. Staff attentive and helpful. Convenient location. Even got an upgrade to suite but due to technical issues. Gym is adequate and pool is great for doing laps. Fantastic views of Hartamas and KL skyline. Overall is great for a peaceful, quiet staycation and room rates quite competitive.

Only 2 lifts in hotel, nothing can be done to increase lifts unless major reno. Waiting times and congestion during peak breakfast times and checkout times. Technical issue was no hotwater during my stay. The shower drainage a little clogged. Needs more variety of TV channels, ie.kids channels. Talking about kids, the 'kids Club' at top floor remains incomplete..has nothing in that room since last year.

Since this was a last minute choice we decided to book this place as it was near to our meeting venue the next day. They had a nicely decorated room including ironing board in the bedroom. Standard room with minibar and shower. The room and the bed itself was comfortable, but would have preferred more space for Muslim to pray. Walkable to a few restaurants and a massage place but didn't get to explore those.

Parking was a bit confusing. In front of the hotel they had valet, but it wasn't available late night. We were told by the reception to park at the basement, using photo card instruction. Perhaps they needed to inform patrons earlier after booking regarding the parking. We had to park at the basement and the entrance for the parking was a bit far from the hotel. No free parking for hotel guests.

staff is friendly, room is clean. they decorate the room for my birthday celebration! its a great hospitality. breakfast was not bad at all. have something for everyone. have kids club room beside swimmping pool for play but no toys, need to ask receptionist for it. but overall im satisfied!

parking is a bit tricky. you may missed the signage to go basement carpark. the lift to go hotel is shared with residence so make sure to look for sign lift hotel

The bathtub

The hot water didn’t stay hot throughout. Had periods of cold water.

The receptionists were friendly and fast. The service in general is awesome as usual.

On my checkout date, I've received multiple calls from the hotel regarding the checkout time. I am well aware about the check out time as it is the standard hotel checkout time, and I appreciate the first call to remind me about the checkout. However, within a short span of time (minutes), I've received multiple calls regarding the same thing and to be honest, it's annoying and disrespectful. This is my go-to hotel and I've had great experience during my previous trips, but the checkout calls on this trip ruined the mood and made me feel like I'm being chased out.

Spacious bedroom, good bath tub, good location

I would prefer if whenever I’ve switched on the “do not disturb” button, the housekeeping person does not knock on my door or give my room a call. The button exists to serve for its purpose :) If I were to need anything, I can always reach out myself. I would appreciate if the housekeeping person respects guest’s privacy.