I went to stay because i have an interview at the US Ambassy. It was the closes hotel to the ambassy and it just 4minute walk. The road walk is really safe along the highway but it was safe,close and easier walk than i initial thought or expected bqsed on google map. The staff is really friendly and helpful. From the bellman,front office,housekeeping to their maintenent staff they were really great in their service. The accomodation is superb.

We lose power when i try to use the iron. Apparently there a defect on the iron itself that cause the power loss but it wont make it be the last stay.

I had a really great experience at this hotel, and the staff were honestly the best part of it. Everyone was so friendly, welcoming, and genuinely helpful from the moment I arrived. Whether it was the front desk, housekeeping, or the restaurant team, they all made me feel completely at home. They paid attention to the little things, which really made a difference. It felt like they truly cared, not just doing their job. I’ll definitely come back again, and I wouldn’t hesitate to recommend this place to others. Five stars from me!

The location is good. The room was great and looks cosy. The hotel arranged an extra bed with charges. It was neatly arranged for us. The bathroom was clean. The hotel offered decent level of local cuisine for breakfast. No complaints. We would definitely consider this hotel for our next trip.

We are just not happy with the parking. We lost all four of the rim center cap of our car while parked overnight right outside the hotel entrance. I hope the security would do a better job next time over the parking.

Excellent buffet breakfast, lunch, dinner, bar, business centre, free newspapers, clean room, excellent for handicapped person, excellent air condition and extra cold refrigerator. AC was on when we arrived 19C!, couch, lounge chair, tall extra large bed great for handicap person. Very quiet. I only saw or heard children in the swimming pool. OK.

Nothing

The hotel is definitely well and strategically located. Walking distance to the LINC KL where you could find some good restaurants and Bens Independent Grocer. The hotel was clean and well-maintained. Ample car park and complimentary when you check out. As you enter the lobby, your nose will immediately pick up the smell of lemon grass in the air. Calming effect for me. And also known to keep away the mosquitoes. The staffs, including the security guards, are warm, friendly and very helpful. Nini, helped me with the check-in and DM Nelly upon check-out. The room, bathroom and kitchenette are clean and well maintained. The blackout curtains made the room totally pitch dark for a great sleeping experience. The strong water pressure and nice hot water made showering great.

It’s located near Jl Tun Razak, near all main facilities in KL. The suites are neat, spacious enough for an urban visit. Also, the gym is very well equipped.

There’s a non smoking policy which I agree with. However, my room smelled like cigarettes so apparently the policy isn’t that strict or hardly monitored? After my complained the staff came directly in action and another room was offered. Really appreciated their service!

The check-in & check-out were seamless, and the reception was great and helpful. Took the pool view which was very nice especially at night, overlooking the tall buildings and many lights. Parking was easy too, near to the lift up to the hotel. A very suburban resort-like feel in the middle of the city. Good for chilling and working

Nothing I could recall or maybe exterior maintenance (paint job maybe) a little but really, not something I'd fuss about since post covid, we understand the situation. The room, room service and experience got me happy to stay here again

Ease of check in. Experience made better by the desk manager Nini at the time of check in - who took the initiative to suggest a quieter room for my wife and I (thanks).

Room fittings and fixtures are looking a little dated but nothing fatal here. Pool area seems to double as a smoking area for other guests. This is normally not a problem for me and perhaps it was just unfortunate timing that there were an inordinate number of smokers congregating pool side when I was there.

compared to hotels of similar and higher prices, the rooms were bigger in size, there is a kitchen, good breakfast and a nice bathroom. I stayed in the hotel 3 times so far and i plan to book again in the future if i ever need to go to KL again! the staff are nice and give leeway for requests, such as extending checkout time by 2 hours.

the bathroom towels dont smell good, it isn't bad but that can be improved

I loved the big room and the kitchen. It was one of the most comfortable hotels that I've ever stayed in. There was everything that a visitor might need. I loved that I could sit on a sofa and watch tv or sit in a really comfortable armchair and read or just lie in a very comfortable bed. The bathroom was great, the shower terrific. I would highly recommend this hotel. The location was great too. We have been staying in hotels for the last 4 weeks. Micasa was without doubt the best.

Nothing.