I was largely by myself and had multiple issues, such as a phone that didn't work. I study at NUS. In the last two days, I tried to go around KL trying to fix it. I was incredibly stressed about making it back to Singapore and generally remaining safe in a foreign country in which I had no one to rely on. I ended up giving my phone to one of the Samsung Service Centers in Gardens Mall, but of course without a phone and little money on me, it was near impossible for me to get there. I'd have to beg random strangers to book grabs for me (which one of my "friends" thought was actually better than them actually helping me" Matthew, one of the head staff members was utterly exceptional. He comforted me, and treated me like a genuine friend would, unlike the others with whom I arrived. Despite his incredibly busy schedule, and dedication to his various responsibilities and commitments, he still made time to help me. He woke up at 6am, after essentially doing several consecutive night shifts to take me to the Gardens Mall, and actually helped me engage with the local staff there and do what needed to be done. I know little about technology, but it was Matthew who informed me about the optimal decisions to take, and the best way to get my phone sorted. He then helped me get a grab to the airport so I would not miss my flight. He went out of his way, in spite of being tired, and in spite of just having finished his shift, just to help me. I haven't experienced genuine, blind kindness like this at all. I never would have thought someone who I had just met would help me the way Matthew did. He kept in consistent contact with my family members, letting them know I was safe and not alone. I am back in Singapore because of Matthew, and I will always be grateful.

Everything was good. I didn't like that Matthew didn't get more breaks - he deserves a lot more and both me and my mum are deeply appreciative of his actions.

Very friendly staff, the guy Matthew is an amazing person, he made it a wonderful stay for us. The bed was very comfortable and cozy. Overall, it is a great budget place in KL.

Noise insulation is not good. Too much traffic sound and corridor sound. The bathroom was a bit small and the sink was clogged. Plus, the wifi was not working.

Nice location can easily get breakfast around the area.

It was in a nice location so it was very convenient to go home to. And the facilities are nice like the laundry and ironing area. Bed was soft and clean.

The wifi was not working during our stay as well as the TV. Heater was not working too.

The staff were very accommodating and helpful. They waited for us to arrive even though it was already so late.

The toilet needs thorough cleaning. There’s also no wifi but we were informed beforehand and they explained why they did not have wifi.

The room was really clean and comfortable, great value. Super friendly and welcoming staff really made us feel like we're at home! Azu was kind, always available and made sure check-in and our stay is smooth and pleasent. Jainal did a great job keeping the place clean and tidy and helped us out whenever we needed anything. 10/10

Internet was a bit slow at times, but still operational.

I don't know the name of the male employee but he was very friendly. For me the hotel conditions were very satisfactory. The price was very cheap and maybe I would come again when I have another event there.

few years back have provide breakfast. now no more. overall is good and ill be happy to stay at U Pac again for my next travel to KL coz U Pac have own private carpark at basement. and nearby have 24hrs convenient store.

Only have body shampoo. if can provide hair shampoo as well will be great.

Everything was AMAZING! Especially the staff Mr Mathew was super friendly and helpful with his extraordinary servicing skills. Keep up the good work! Will definitely repeat our stay here :)

The check-in process was very quick and everything was prepared quickly. The front-desk staff was very kind and exceptional.

All good, just maybe the closest MRT station is a bit too far.