We had a fantastic stay at the hotel. The staff were incredibly accommodating, allowing us a late check-in and check-out, knowing that we were a trio of daughters traveling with our mom. Their attentiveness to our needs made us feel truly valued as guests. The service was thoughtful and considerate—such warm and kind people, embodying 有人情味 (a genuine human touch). It created a welcoming and memorable experience. Highly recommend

However, the WiFi connectivity was somewhat unstable at times, which could be improved for a better guest experience. Overall, a good stay, but addressing this issue would enhance the comfort and convenience for future visitors

Location near a lot of eateries, cat statues, supermarket and tour agency (CPH Travel). It is also near bus stops for the free Metro 103 bus. Breakfast is alright with sarawak laksa, porridge, western and Chinese food. Friendly staff. Room with luggage storage rack. Shower water pressure good. Iron and ironing board provided though we did not use.

Do note that there is only 1 lift so if there are many guest the wait for the lift maybe slightly longer. Room on 4th floor with windows overlooking roofs of nearby buildings.

Location was very convenient-walking distance to waterfront, shops, restaurants and the food festival. Breakfast was served at 630 which was great if you had to be somewhere early. Room was spacious and well-appointed. There is a very reasonable laundry place a few doors down and they will return your clean clothes to the lobby for you. The front desk people were super helpful and gave me very useful advice and help getting places.

Although the view from my room was not very interesting, the room was quiet as it looked off to the side.

An excellent hotel in a very central downtown location in Kuching, on a lively road in the heart of Chinatown. The breakfast options were good, and the staff were very friendly and helpful on all occasions. When staying here, you can walk (or take a short Grab ride) to many places of interest in the downtown area, such as the waterfront promenade and the nearby bars and restaurants. And right across the road from the hotel is the amazing Borneo Rednecks music pub, where they have live music most or all nights (it's well insulated, so the sound of the music stays inside the pub). Overall an excellent experience!

We had a wonderful stay at this hotel! The location is perfect, making it convenient and easy to explore the area. The staff deserve special mention for being exceptionally friendly, helpful, and efficient. Their hospitality truly made our stay memorable. We highly recommend this hotel to anyone looking for a great place to stay—you definitely won’t regret it. Plus, finding nearby dining options is a breeze!!!

- No slippers provided in the room. - Raining 😬

- Very good price and central location (walking distance from many attraction). - Provide meals at a cheap price. - Very clean and comfortable stay. - Air con super cold, fridge is cold, shower is hot, even sink water can be adjusted to warm and hot.

It was almost perfect but sadly, room is not sound-proof at all. Can hear people taking outside, can hear lift sound. Staff can be noisy when they are cleaning outside or other rooms.

I like that it’s clean, even the lobby is bright and inviting. I also like the fact that they have prepared soap dish in the toilet which is small detail but still useful. Plus, four pillows for queen bed when other hotels usually only give you two. I’m really impressed they put little details more thoughts. A little note from Aminudin (Housekeeping) was also very thoughtful. Thank you staffs for trying their best to let me have a nice stay.

Staff very friendly and helpfull especially Staff named Akmal, he always doing the best for us to make us more comfortable to stay there.. Akmal have a good personality and he also can be an example to other staff.. Not forget Sheilin, also very helpfull and always smile to us, will gonna miss both of them ;) Insha-Allah will stay there again once we have time

The detail in the internet not same with the reality.. Mean, I booked Executive Suite and the detail showed that in that room have bath tub, but when we arrived there, there is no bath tub! Feel dissapointed but it's ok, as long as the room was clean and comfortable to stay!

Clean, quiet, comfortable. The iron is the best, quick and easy to use. Better than most hotels in the area. The water is nice and hot! With very good water pressure. The bed is firm, clean and perfect for a good night's sleep. It's also very quiet at night, considering it's in the middle of the city. Will definitely stay here again when I come by.

The location are okay, easy to catch grab or maxim, not to far from tourist attraction. Their uniqueness (THEY HAVE MASSAGE CHAIR) thats great. Helpfull staff all around. Their staff mostly are friendly and attentive.

I just realize on our last day that i dunno the different between their meritin suite and executive, cause i book for suite, but its seem just like executive. Maybe its my bad cause i came early, and forgot to inform them, and they just give me the available room? I dunno. And supposedly, if u stay at executive or suite, they would give u complimentary fruits platter, i dont got it 🫠 and my bathroom at shower cabin are leaking (water from room above 🥲)