Room was clean and spacious. Furnitures in the room looked new and modern. We ordered dinner from the room service menu and the food was really tasty! Staff at reception was polite, helpful and friendly. We checked out at 4.45 am to catch up for an early flight and the staff on duty politely asked about our short stay. Will definitely stay at this hotel again.

We were boiling water when we noticed that the glass shelf located above the kettle area was full with dust. Same goes with the other tier too. The superior or team leader who supervise the room-maker team should inspect or rather ensure that the room prepared for guest has been really clean thoroughly.

Love the comfy and spacious room, love the bed, the pillow, the wifi was accessible within hotel premise. The room service was excellent, the food taste good and the price was affordable. Highly recommended for business Travellers, families or anyone visiting Kuching.

the water pressure seems slow

The shuttle transfer from Kuching airport to the hotel is a welcomed benefit for guests arriving. We found the room to be relatively large and comfortable.

Room did not include breakfast. However you are able to pay in advance at a discounted price or pay on the day itself. The buffet serves mainly local dishes during breakfast. My wife and I tried breakfast for a day, and the food was medicore. As it is a hotel and convention center, there were alot of seminar participants, and some items were not replenished in a timely manner. Had to wait some time for eggs too.

Booking, parking and staff even the cafe is close for dine in, they want to cook upon request.

pls mentioned the rate for over night stay before customers checkin. Because the charge is different in apps and in the hotel.

new

some area not clean well

It's located just opposite the airport. The parking was free and ample in amount. The breakfast foods are nice and variety of choices.

Very strong cigarette smell upon entering the room. Strong smell also came from the bathroom. The management kept us waited at the lobby while the cleaner tried to clean the room from the smell of cig smoke. Took us some times before we could enter our room. Initially no more cig smoke smell after cleaning but eventually the smell came again especially in the bathroom even though not that strong.

Very comfortable & clean

breakfast- I was bring kids and she can’t take breakfast so much. but the staff asking for charges one more extra breakfast. others hotel can accept kid for walk in breakfast without charges. with this I think management should consider age under 10 years, can consider child free for that. and also others family bring so many kids, but I don’t think that staff ask for charge extra charges breakfast fee. if this can be improve that, I think next trip still can choose raia hotel as my first option. our family also very frequent trip to Kuching and need stay hotel. hope that this can be improve.

I thought the hotel was modern and very well equipped. I was staying close to the airport for an early morning flight and this hotel suited perfectly. They even provided a free shuttle service at 3:30am which I thought was excellent.

Everything was perfect.

The complaint response was fast. There was a university expo. Classy room but spacious.

An irresponsible smoker near my room did not admit to smoking. He smokes in the early morning and smokes at midnight. It was very hard to breathe, and I couldn't sleep due to this. I have requested to move room.