Excellent! The staff were all incredibly friendly, I had interesting conversations with many of them. I came here after leaving a local hostel and this was the perfect respite. It is a historic hotel but was remodeled in the last few years, and they did a great job with the remodel. The bed was comfortable and the shower was the best I have had in Malaysia. It's a high pressure rain shower that genuinely does get hot (it takes a while, but this is true of pretty much everywhere in Borneo). The hotel is also perfectly located just a few minutes easy walking distance from town but away enough to have less noise. I actually intentionally booked an inside no window room because at the hostel I found window rooms facing the street in Kuching were very loud. I slept well and had a very refreshing stay.

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Excellent location within walking distance to waterfront. Not a big hotel which means that front desk staff recognises hotel guests which is excellent for safety, imo. Room was basic, but clean and spacious. Despite it being without a window, the room did not feel claustrophobic. Kudos to the staff (Amy and Layla at the front desk), Mr Bong at the door and 2 others (sorry didn't get their names) for their excellent, friendly and helpful service. The restaurant staff were also polite and helpful. Little gestures like the fruit induced iced water at the hotel reception is much appreciated on a hot day :) Would stay again if I do visit Kuching.

The Borneo hotel is a veteran in Kuching, now several decades in the business and nicely renovated during the pandemic. It's a competent mid-range option with a good central location - the waterfront and various sights are less than 15 minutes’ walk away.

A few niggles: the water in the showers was constantly lukewarm and letting it run for ages (as staff advised) made no difference. The Western-style cooked breakfast (eggs, toast etc) was greasy; staff clearly haven't been told to keep the oil content down when it reaches the plate. And despite recent renovation, the rooms still don't use a key card system so you must manually turn off appliances and lights before heading out, or else waste lots of electricity.

Stayed here 1 year ago. I like it. Good area. Good parking. Breakfast was good. I recommend this place. Easy to walk to the waterfront area. Good staff who gave us extra pillows and water. Many thanks

I try hard to think of something I didn't like.... Um... The refrigerator worked. But the door seal looked like it would not keep cold ... And my wife says there was no iron in the room. We had to think hard about what we didn't like though.

The staff were amazing, even making sure we had the coffee we said that we would need for an early flight. Lovely to have cold drinks freely available in the lobby. Location was super convenient, easy walking distance to the Water Front, its many shops and to many different style eateries. The room was comfortable and the toiletries provided of very high quality. Any house keeping issues were dealt with immediately. There was a bar if you needed a night cap.

The air conditioning in the bar and restaurant made it very cold ( true of a couple of other hotels we walked into in Kuching as well). The bar and restaurant were soulless. Breakfast was adequate, good that we were offered different things over our few days stay.

Fabulous hotel- all of the staff were lovely, kind and helpful. They have a nice bar area and a good restaurant! The room was great, very comfy bed and good shower. We both had great sleeps as you are undisturbed.

You only get 1 pillow each on the bed, this isn’t anything negative, it’s just a heads up if you like to have 2. I asked for extra pillows at reception and they were there before I even got to the room- fabulous service from staff!

It’s such a nice place to stay! Modern but classy with lots of local art and a special taste of interior. We loved how nice and friendly all the staff was, especially the young women at the reception. Her English is also very great and she had a lot of information for us. Everything is clean, worked properly and the location is perfect. Just a nice and short stroll away from the waterfront. The airport is located about 10-15min by car (depends on traffic). Restaurant and breakfast is good. We can totally recommend this place and we’re a bit sad that we only got to stay one night.

After showering the whole bathroom was a bit wet and there wasn’t a lot of options for breakfast if you’re not used to eat Asian cuisine in the morning. Other than that everything is fine.

Can request extra pillow foc. Nice flooring. Got hairdryer. Toiletories just nice. Refillable soap and shampoo provided also refillable liquid for hand wash. Rather than most hotels serving small bottles of toiletries. Comfort bed. Lightning good. Parking free. Breakfast tastes good especially the roti chanai with curry gravy. American breakfast is delicious too with enough portions. Everyone who works in this hotel was so nice and kind too. Very good handling customers and their families.

No iron and iron board in the room but can borrow from reception but need to return it back after use. I borrowed everyday and returned everyday too. But it is okay since the staff are all friendly. No buffet style for breakfast but you can choose from the menu listed (pick 1 meal & 1 drinks of your choice).

Overall it was good. Great location, clean environment, the staffs are friendly and helpful, always greeting with a smile. However, there were issues with the drainage system in the bathroom, leading us to pack and change rooms. Unfortunately, the second room had a faulty door lock, so we had to switch to a third room. It was quite tiring to change rooms twice in a single day. Hopefully, they can improve their quality control next time.

The room is located just above a bar/ restaurant, and the sound insulation is quite poor. You can clearly hear the music/ live band until around 11pm.

The staff was super friendly and helpful. The breakfasts was really nice with several options and a coffee machine.

Our room was not cleaned even though we followed the instructions of leaving the towels on the floor (this happened a couple of times). And the bathroom sometimes had a sewage smell. We were out almost the whole day so it wasn’t a big deal and we forgot to mention it, but I’m sure they would have fixed it right away.