The majority of the staff did an amazing job. The facility was clean and well staffed. During our stay we experienced hurricane Norma. We received timely information and care.

We were told we had a 400.00 dollar credit on our account. We did not realize it was the hold on our credit card and proceeded to use it. I think training on that would be helpful.

The grounds are beautiful, the swimout was the best, especially since the pool was super crowded, which made it cloudy. The food was good and room service was great!

You can not swim in the ocean, ever. Its too rough. Because of this, the pools were overcrowded and cloudy. My expedia credit was limited on how I could spend it, they were credits toward other services, and very limited. I ended up not using them. Without renting a car, you can not go anywhere else due to the resorts location, they do offer a trip to see the arts district, if you can get a reservation. All activities require reservations, so you can not just look at the daily schedule on the day of and make plans. I wish i would have known this prior.

Everything was wonderful, the staff were all extremely friendly and helpful. I was on crutches for my stay and they were always willing to bring me around the property in a golf cart. I never felt pressured to leave extra tip (though we still did). The pool is very fun and has a great swim up bar. We enjoyed watching the iguanas that live on the property as well! The Hibachi restaurant requires reservations but it was one of the highlights of our time there.

The pool gets pretty warm in the afternoon because it's baking in the sun all day, it would've been nice to have more shade options in the pool. The food at Portifino wasn't great but was still okay.

Great views and vibe. Rooms could use a face lift for the cost and we had a lot of dust on the shelves which didn’t help our allergies. Room was clean and maid was nice

Looks a little Rundown in areas, cracked walls scuffed paint, etc. food was good but service at the Italian restaurant and oceana was very slow. People were nice lots of staff but food took forever. Ordering room service is quicker. Pool bottom was rough

Everything literally. Restaurants was good . Staff was polite and friendly. Room was clean+ the water pressure was good .

The only thing I can actually complain about was the smell of water in our room. (If u been to different countries you should understand the smell i am talking about ) like a flood smell

Enjoyed both. Service staff was excellent. Friendly, attentive, they were a pleasure to be around.

Some meals were excellent and some meals were below average. But, the servers were excellent!

staff was exceptional. food was excellent and facilities were very clean.

The Preferred Lounge needs to be updated.It was dark and very cold. Staff was excellent. Also Our price on Booking.com and confirmed by Secrets upon arrival was $4415.31 USD. We were charged $4444. 93 USD on our American Express card. That’s a $29.62 difference. What can be done about this? Need an explanation.

The service was exceptional, the grounds were impeccable, food was good

Disappointed the wine package was general instead of offering Italian wines at the Italian restaurant

Adults only All inclusive Food was good-contact free delivery The patio stepped out into a pool

No true sports bar-wasn’t open for a NFL game They won’t deliver alcoholic drinks to your room, just bottled or canned drinks Long wait to check in Had to stand in line to reserve one of the restaurants hours before

Breakfast was a good buffet with options for special order omelets etc.

Coffee served at breakfast was only lukewarm on 3 tries. Coffee shop on site though made good & hot cappuccino etc. anytime.