We loved our large and sunny room, and the gardens are a real bonus. The friendly gardener does a super job! The breakfasts were excellent, as were the ladies who worked at the breakfast. We enjoyed long lingering breakfasts with garden views every day.

There was a big glitch on our travel partners' return trip to the airport. A couple days prior, they modified the pickup time and the manager told us that he would pass it on to the transport company.. He didn't. The van never came and our friends were left standing on the street at 7:15 a.m. No manager or office person was present at the inn but fortunately the night security man flagged down a cab off a nearby street. That was both late and expensive.

This is a charming, small boutique hotel outside of the city center in a beautiful barrio called El Cerillos. Our room was very large with an iron balcony large enough for table and chairs, and it had a sitting area and gas fireplace. The courtyard has lots of greenery and a fountain and goldfish pond. Breakfast is included; guests order from a fairly extensive menu. The hotel is about a 15 minute walk from town on quiet streets of houses with beautiful ironwork. The hotel is close to Barrio Guadalupe which is home to an interesting church, and is on a hill above the town. Don’t miss dinner and sunset at El Charcuterie. If you like craft beer, stop at the Jules microbrewery. San Cristobal is one of the most beautiful small towns we have seen in Mexico.

The coffee was quite bad, which is unfortunate asChiapas produces some of the best cacao in Mexico.

Its a very nice, silent house in a beatiful neighborhood (el cerrillo) near everything but far away from the noise of casco

It is something minor but it would be great that the kitchen had an electric kettle for after breakfast hours. Rooms have expresso machines but you cannot boil water. And in the kitchen, staff only uses microwave after breakfast hours because it has an industrial kitchen.

The breakfast was good - limited but tasty , coffee was a bit weak but these things happen the breakfast room is very peaceful . All the staff were helpful & unobtrusive. The gardens are beautiful & the overall feeling of this hotel is calm. My small room near the front wasn’t exactly as luxurious as the photos might imply . But it was very comfortable if a bit dark . I suspect the more pricey rooms are nicer . Quiet location but easily walkable .

Room was dark hard to see Location of room wasn’t very private a bit awkward I was hoping to have a more cozy spot to enjoy the garden

It is very calm and peaceful, it felt like a spa break. Breakfast was generous with lots to choose from. Staff helped us organise a driver for the day for a good price, who was amazing and really made our trip special. We’d recommend using his services!

Nothing!

We had the largest room. It was beautiful with a lovely kiva fireplace, copper slipper tub, beautiful rattan king bed and all the little touches. A fire was set every evening with extra firewood also to watch it from bed. Very quiet. Angel cheerfully set up a driver for us, called taxis, helped us with decisions, heated up my leftovers at night and made us laugh. All the staff were a delight. Breakfast was very nice.

We wish real Chiapan coffee was available to brew in room in an old fashioned coffee maker.

Amazing facilities and service, very attentive, great breakfast. Very large comfy room, amazing bed and pillows.

Hard to regulate water temperature, but it seems a common problem in San Cristobal everywhere. Location is a bit far from everything and I wouldn’t come back walking at night.

The place is beautiful. The staff goes above and beyond to make you feel welcome. Rooms are spacious and with all the necessary amenities. The included breakfast is delicious.

Small details in maintenance, but nothing substantial. This included a window in the bathroom not opening properly, the faucet in the tub leaking a little, and a power outlet not working. Nothing that affects the overall experience.

Set in a beautiful tranquil garden, tastefully furnished, comfortable bed. The breakfast was delicious and the staff were very friendly. About a 15 min walk from the centre

Unusually hot weather made the room rather warm but the manager was helpful in moving us down to a ground floor room

Everyone and everything to do with this hotel exceeded expectations. They have an amazing breakfast from 8am-12pm but do note that there is no food or drink service afterwards. However there are countless options for both withon 5-10 minutes

See above it would be great if there were other restaurant services