The hotel is now a classic and the rooms are perfect for a family holiday. All staff were very friendly and always willing to help. Breakfast was generous and always available. Parking was good and security was there. Despite the hotel has overseen our agreement for a special room for a person with limited mobility, they fix it upon arrival, it took a bit of time but they did the best.

Some parts of the hotel could use some maintenance, such as the beach canopies and some of the lifts. Some communal areas were left unclean, such as the pool terrace and beach, where guests would leave rubbish and it would take staff time to clean up. However, this is mostly a problem caused by the guests.

The views. The hotel manager.

The front desk staff was incompetent. It took over an hour to check in and there were only 2 people ahead of me. The manager got involved because the reception staff didn’t have good enough English to answer a couple of simple questions (late check-out procedure, a place to leave our luggage while we were fishing). The manager was great. The pool service was great. But reception was very frustrating and neither of the people working seemed to care AT ALL about customer satisfaction or a huge line building up. They were actually rude.

Conservation of facilities Friendly staff Peaceful Good breakfast Private beach Location

Unfortunately, we witnessed a health incident involving some guests. An elderly man experienced a non-serious health issue; however, this exposed the inadequate training and attention to emergencies and medical incidents. None of the staff or management seemed to have basic medical training, and they were unfamiliar with using a blood pressure monitor. The bathroom had 2 sinks, but one of them wasn't working. Overall, it's an old hotel that is well-maintained, but there are quite a few things that need improvement. The rooms have a strange smell, like pipe or dampness.

staff help, golf cart transportation, maintenance issues were dealt with promptly,

Los Delphine salads were extremely small for the price ! My shrimp dish was bad, shrimp were pre cooked and reheated and very chewy. I stopped eating there even though my stay was for 3 weeks. The setting of the restaurant is superb and the staff attentive. There should be a daily bulletin in English as to what is going on in the hotel as to entertainment and restaurant hours etc. The overly loud music with the incessant base beat was very hard to endure especially late at night.

The beach is lovely, as is the location of the resort beside a little harbour with several independent restaurants. The architecture is charming.

The property is fine for families but would be totally unsuited to older or disabled guests because access to everything is via many stairs and there are few elevators in the main areas. On our visit, staff were very friendly. Exceptions were : staff at checkin who were uninformed and/or gave totally wrong information about what we were entitled to; at the Hotel Store one of our group bought an expensive snorkel that didn’t work. There was no refund offered - only the option to take other merchandise he didn’t want, so I would be wary of buying anything there.

There was a good variety of food, loved the omelette station and the customer service was very friendly.

I reserved a room for my family 3 adults and a 15 year old and they wanted me to get another room for my daughters which I didn’t understand why when the room has two beds. I think they’re trying to get more money; besides that we had a great time with my family next time I will probably reserve directly with them.

House keeping and other staff, happy hour and the beach club pool and the view were the highlights! The options in the buffet were amazing!

Music from the weddings played too late and too loud. We had one meal at El Terrel and we were not impressed. The steak was very fatty. The resort is s a bit tired.

Fantastic situation on a wonderful beach. Room high up but the view was tremendous. Bit of a hike to get to the room, but you could take the free golf buggy ride with the bell hops. Great poolside bar - swim up from pool if you wished. Lots of aquatic life to see along the marina including turtles.

Missed a snack bar - other than tacos. Otherwise, very good.

Fantastic white buildings on the sea coast.

Staff need additional training on how to manage payments and rooms charges. Always an crisis to settle the bill. Not enough room cleaning staff, had to make multiple requests for towels, product refills etc. No safety deposit box in the room. Need that with all of the mobile devices people travel with these days

Basically everything, except one very important thing: the pool was freezing

Very disappointed with a very uncomfortable freezing swimming pool. Honestly, everything else was very good, but this detail was running a very important part of the experience