The location is excellent, with a view of the plaza and the clocktower. I had a room facing the plaza, and loved the view. While the windows muffled the chimes of the clock, I was glad I had earplugs. But it wasn't a dealbreaker, and totally worth it for the view. The staff were all nice and helpful. I included pics of the view from my room.

Comfort and cleanliness

They asked me through WhatsApp at my text number to pay them directly at their bank account the day before my arrival that I refused with the trouble of sending them proof that I paid through booking.com and then they changed my reservation to a back room instead of a terrace that I originally reserved and paid for.

Buffet breakfast was not included had to pay an extra fifty pesos per person, but all in all it was fine. Definitely the location was a great easy access to everything.

The hotel was not full I felt we should have been given a better room. We were given one at the end of the hallway in a dark corner. The room had no view but to a construction site. The bed was a bit hard for my liking. Other then that it was a good value.

The location, free parking under the hotel and the staff are all excellent. Its got that perfect blend of old world feeling and new world features like good wifi. This is the second time I have stayed there and will certainly stay again. Pachuca and Hotel Emily don't get a lot of foreign tourists compared to other parts of Mexico, so knowing a little bit of Spanish goes a long way. But the benefits of not having other foreign tourists around you and having local prices on everything and genuinely friendly people that want to help you, lets you know your have traveled somewhere.

The only negatives we could find was the bright lights from the outside restaurant tent shine into the restaurant, and there wasn't a large selection of red wine, but the ones they had were great, and excellent value.

Customer service and location easily compensate for minor issues encountered, such as a broken room safe that was quickly replaced. The tour desk offered great day trips cheaper than nearby travel agencies. We highly recommend the Emily.

Orange juice or bananas were not available on included breakfast. The was no toaster for sandwich bread.

Great location on the plaza. Big room, good bathroom. Comfortable bed. Breakfast ok.

Terrible WiFi, basically useless. Very noisy room, partly from the square outside but mostly from the restaurant, lobby and corridors.

We have stayed at Hotel Emily 3 or 4 times now and love it. Its a great location and the people are very friendly and helpful.

The only negative I can think of is the piano player is a bit loud in the restaurant, and then don't always have a full section of wine, but what they do have is good.

The hotel is modern, clean, and very comfortable. We highly enjoyed our stay there. The staff were very helpful and friendly. It was also nice to have the restaurant in the hotel.

Super clean room condition and very comfort bed and beddings Very friendly and helpful service at reception

Breakfast not match the name. (Even no juice only American coffee was provided.)

We enjoyed the breakfast, lots of choices, attentive wait staff. The location is excellent. The room is always clean and sanitized which meets the Covid Protocol. The front desk staff was helpful in arranging tours and transportation.