Beautiful location. The best, in fact. It is right on the Lake, in a quiet residential area. Friendly staff trying their best to accommodate your needs. Appreciated the help of Natalia, at the front desk. She went out of her way to try to solve issues. Being able to be woken up by the songs of the birds is priceless...Worth paying a little extra for the Lake View instead of the Garden View rooms

The property is a little dated and could use a little maintenance. Wifi is totally unsecured. Worst of all, impossible to get a coffee before 8 a.m...

Excellent location with amazing lake views and gorgeous sunset.

Hotel rules indicate pets are not allowed. Unfortunately, a supposably "Support dog" was left unattended in the property on 12/30/24. Our room was next door to one whose owners were out past midnight. The dog kept barking loudly and scratched the door; the dog ran out as soon as the owner opened the room door. Owners started to run and yell after the dog thru hallways; staff had to catch him. Night manager asked them very professionally if they would move to another floor since they had received complaints from all other floor guests as well. They were very upset to do so, but they had just dropped off dog off as soon as they checked in, and their luggage were still unloaded. I could not help but think of the dog with all the New Year's fireworks in the area.

We loved our spacious room overlooking the two pools and Lake Chapala. The beds were comfortable. There is a bar and restaurant steps away - both overlooking the lake and the pools. It is a peaceful retreat for those who may want to recharge and relax.

The WI-FI is so bad - really frustrating if you need to get online. The screens on the windows had rips in them so mosquitoes could enter.

The entire staff was excellent. They cleaned our room daily, provided clean towels and were very friendly. The pool area was well maintained and was an excellent place to relax. The location was great, and was within easy walking distance to the plaza and lake shore. My wife and a guest ate breakfast a few times at the hotel and she said it was delicious with a great choice. It was very quiet and we slept well. My wife slept in but I got up early to go on hikes, and we both felt very safe. The hotel is well managed, clean and well lit. We enjoyed our 6 day stay and definitely will do again.

Everything was very good and met or exceeded our expectations

The location, view and gardens are great! We also enjoyed the two pools and the nice spacious rooms, as well as the breakfast buffet.

Overall it is a very nice hotel, and I would stay here again. However, they seemed to have been short-staffed on the day we checked in (Saturday) as many rooms were not available at check-in time (we did get compensated with late check-out), and the service was not great at dinner at the hotel restaurant (and there were not many tables to serve).

I liked that one of the pools and the spa had hot water. The rooms were spacious and the beds were comfortable.

The bathroom had very low water pressure. The spa needed maintenance because half of the jets were not working. The receptionist charged me an extra room and fixing that problem took a some extra time.

I loved the delicious food and the location and view of the lake. I also liked that there were multiple pools with different tempratures. The gardening was also exceptional.

my personal pool was a little dirty and covered in debris. The pool water also seemed to go down overnight. food was delicious but I'd like for breakfast to be included in the room's price. I almost did't book here simply for not including breakfast.

spacious, great view of the lake and open spaces, green areas with gardens. Front desk and housekeeping staff were courteous and attentive.

lack of maintenance, cleanliness overall can be improved and property looked old even though it is, however the lack of attention to some common areas and Suites made it more evident. Restaurant offerings where close to none, expensive and restaurant staff seemed not to care about service or attention. No information regarding operating hours was posted or advised anywhere.

The grounds were beautiful at this lovely old colonial property in a beautiful neighborhood. The staff was very friendly and helpful.

It was advertised as free wi-fi on the whole property, but rarely worked. The rooms were large, but the beds were hard as a rock. The shower heads need cleaning as they sprayed everywhere but on you.

the location, room was large and spacious. food was great and amenities also great!

no AC!!! made it very hard to sleep at night! staff was always moody and not very welcoming! I expected customer service to match the facilities image! both at reception, restaurant and bar the customer service can definitely use lots of improvement.