The hotel is spotless, the rooms very comfortable, the staff all super friendly, happy and helpful and the food is really good. This is a well managed hotel and it is super well maintained. it was our third time there and it really is wonderful. I would recommend not going over holidays if you want peace and quiet, as it was full of families. a great family spot.

The pool, although absolutely beautiful, was really noisy most nights between about 6 and 10. All the rooms are right next to it, so if you’d like to sit on your balcony or patio with a nice glass of wine in a quiet setting, you’ll need to wait until after 10! From 6-10 every night it was packed full of families having a blast and lots of kids screaming at high decimals. Great for families, not so much for an older couple!

The hotel is up on a hill overlooking Bahia Chahue and is an an easy walk to Chahue, Santa Cruz and the Chedraui supermarket and restaurants etc. Staff are friendly and really helpful. We loved the 2 pools and the on-site restaurant is great when you are tired from the day’s activities. We were there during a national holiday, after which the manager suggested we upgrade to a front (pool) facing room. I would recommend upgrading if you can as it’s well worth it! The inner view room we had for the first 2 nights was much smaller and more basic. It's a wonderful hotel for families.

Food in the restaurant is very good, nice cocktails. Good service for dinner when it's not too busy. The location was excellent for what we were looking for, i. e. Close to La Crucecita, and close buy other bays. Since we were driving, the car park in the hotel was also handy. Would stay there again.

Breakfast service is disappointing which is a shame as the food is good. The waiting time to get your order takes an hour + so if you're hungry or with children, keep it in mind. Not sure if it's understaffed (2 servers), but we had breakfast once and then left to La Crucecita which was cheaper and much quicker. Umbrellas in the pool area would also be beneficial in order to hide from the scorching sun.

Great hospitality! Came in late in the evening, and we were able to stay in for a late checkout. Spacious room & bathroom. Good fan and AC. The full-size bed was comfortable. The restaurant is well priced, and the breakfast was good. Loved the huevos rancheros divorciados, and my daughter enjoyed her hotcakes. Enjoyed the view from the palapa while we enjoyed breakfast. Our balcony view was just fantastic, and a pleasure to wake up to.

Wish there were shade umbrellas.

THE STAFF! Clean The restaurant

They allowed large group to congregate around the pool snd level big messes that did get clean up very timely

Our room 302 had a great view of the bay and overlooked the pool. Lovely to sit out on our terrace. The hotel is very well maintained with a great restaurant and wonderful staff.

Outdoor stairs could use more light. Some umbrellas would be nice to give more shaded areas to sit although there is good shade at the end of the pool.

Very clean rooms...vicenta the house keeper very helpful person....all other people very nice too.

Everything was good no issues

We really enjoyed the staff, our view of the ocean (only seen from 4th floor ocean side rooms), and the pools. It was truly a relaxing experience for us. The location of the hotel was great, as well...providing access to Crucecita, private beaches, and fun activities (snorkeling).

However, the quality of the food for breakfast was not what we expected (not bad, just not superb); and the walls seemed very thin (lots of noise). Additionally, our specific shower did not have any warm water. This isn't a huge deal for us, but it was something to note.

The view was amazing!! The staff were so great and they made you feel so welcome. I do plan to stay here again with family next time. The food was good and it was walking distance to the beach and shopping.

Nothing it was amazing.

Gorgeous premises, super helpful staff, great location.

Access to clean drinking water. We found it eventually but it wasn't super clear. No in-room coffee.