The hotel is in an ideal location. The room was cleaned every single day of my stay and the staff were very helpful. I had dinner twice in the restaurant and the food was excellent and the service of a very high standard. Checking in and out was simple. The breakfast was ok.

A slightly better choice for breakfast and also as a solo traveller I did find in the mornings I would be served and then forgotten for those tables who had more. Also felt that I was placed at a table in the window which while I enjoyed people watching it did mean I could be overlooked.

- Great location in the city centre - Nice and clean rooms. Tip: get the room with the city view. Mine had a view of the volcano - Good breakfast Overall a nice hotel and would stay there again

- It would be really helpful if the menu at the restaurant was available in English as well. It’s impossible to read it if you don’t speak Spanish and unfortunately the staff at the restaurant don’t speak any English so you can’t ask them for guidance either - Would be nice to have a fridge in the room - The water in the shower smelt very metallic

Central location. Walkable to tourist attractions and restaurants. Safe neighborhood. Clean room.

Quite noisy room. I could hear everything going on outside my room, especially when people were talking and kids were running outside the hallway. No other window besides the one facing the hallway. Not all receptionists speak English, despite the fact that the hotel is in the middle of a tourist area.

The location is great, a couple of minutes walk to Calle de las Dulces (Street of Sweets), where you find many shops that sell good candies, cookies, cakes, etc. It take 10 minute easy walk to get to the Zocalo, where we found a huge Puebla Cathedral nearby, a lot of restaurants and shops, etc. Nice staff and good hot breakfast in the adjacent restaurant. It's also close to the Artists Neighborhood, about 3 minute walk, where we found restaurants and live music in front of one.

The hotel restaurant breakfast choices are limited and they had no English menu; and they spoke very little English. For 3 nights we stay there, the cleaning staff did not refill the coffees at all (we just had a 1 day supply when we checked in). That would be really upsetting if we didn't buy the breakfast package at booking.

The hotel is about 5 blocks from the center of town (The Zocalo). You walk out the front door, turn left and walk three blocks, then you turn right and walk two blocks and you are at The Zocalo. Not too far but, if it's raining or cold, it may seem like a bit of a hike.

I have no complaints about the hotel or the staff. In the restaurant attached to the hotel where breakfast is served there was an older waitress whom I just did not care for.

location is tops, rooms are nice and clean.

the breakfast is pretty good. you get a few choices of nachos, scrambled eggs and bacon, something I didn’t try and pancakes (they were super dry) it’s a restaurant so no buffet which is fine but what is annoying is there are so many staff walking around and they must favour the customers rather that the hotel guests and the service is just annoyingly slow. beds are small, there’s 2 of them but I’d prefer one big bed we could actually share.

Good location and good food

The best was the restaurant. The waiters were verry friendly. Also, the persons at the reception were very helpful

The lock at the door of my room often didn't work. I had to go to the reception to reprogram the entry card. There was no curtain for the glasstones to the inner area. This made me warke up to early.

Great location, good breakfast included in the fee. Friendly, welcoming staff, wonderful bed.

it was a lovely hotel. it had a really elegant restaurant and the rooms were good. The staff was lovely and very helpful and the parking was very convenient and secure. The only issue was that the area around the hotel was a little rough. Did not feel super safe walking around the hotel at night.

I was not crazy about the area around the hotel. it did not feel super safe.